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Re-allocating a licence RRS feed

  • Question

  • Hi,

    I've recently removed a licence from a user, without removing the user from the resource pool.  I've since learned that the user requires a licence again.  I've re-allocated a licence to that user profile, reset a password, but when that user goes to log-in, they get a "You do not have a licence" message.  I assumed re-allocating a licence to a user would be possible without having to create a whole new user profile - does anyone know if that is the case?

    Is it just that they have to wait a few hours or something for it to feed through the system?

    Any help would be appreciated.

    Thanks,

    Pete

    Thursday, July 14, 2016 4:03 AM