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Windows 7 reboots randomly, no BSOD RRS feed

  • Question

  • I know I've seen this in posts before, but I'm having trouble following them. I play WoW and/or watch youtube videos and my laptop shuts down. Sometimes it takes 3 hours, sometimes it happens within 20 minutes, so I assume it's not an overheat issue. I've also recently cleared my nVIDIA drivers and reinstalled them, though i heard laptops with integrated video cards may also have reboot problems. It just happened, so I went to event viewer to see if it had any useful info. I couldn't make heads or tails of it, so I'm hoping someone else could tell me what to do.

    Log Name:      Application
    Source:        Microsoft-Windows-WMI
    Date:          5/2/2011 9:51:53 PM
    Event ID:      5611
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    The Windows Management Instrumentation service has detected an inconsistent system shutdown.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
        <EventID Qualifiers="49152">5611</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:51:53.000000000Z" />
        <EventRecordID>3943</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        ESENT
    Date:          5/2/2011 9:52:00 PM
    Event ID:      300
    Task Category: Logging/Recovery
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows (2916) Windows: The database engine is initiating recovery steps.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">300</EventID>
        <Level>4</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:00.000000000Z" />
        <EventRecordID>3945</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Windows</Data>
        <Data>2916</Data>
        <Data>Windows: </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        ESENT
    Date:          5/2/2011 9:52:00 PM
    Event ID:      102
    Task Category: General
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows (2916) Windows: The database engine (6.01.7601.0000) started a new instance (0).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">102</EventID>
        <Level>4</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:00.000000000Z" />
        <EventRecordID>3944</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Windows</Data>
        <Data>2916</Data>
        <Data>Windows: </Data>
        <Data>0</Data>
        <Data>6</Data>
        <Data>01</Data>
        <Data>7601</Data>
        <Data>0000</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        ESENT
    Date:          5/2/2011 9:52:01 PM
    Event ID:      301
    Task Category: Logging/Recovery
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows (2916) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS0082F.log.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">301</EventID>
        <Level>4</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:01.000000000Z" />
        <EventRecordID>3946</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Windows</Data>
        <Data>2916</Data>
        <Data>Windows: </Data>
        <Data>C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS0082F.log</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        ESENT
    Date:          5/2/2011 9:52:04 PM
    Event ID:      301
    Task Category: Logging/Recovery
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows (2916) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS00830.log.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">301</EventID>
        <Level>4</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:04.000000000Z" />
        <EventRecordID>3947</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Windows</Data>
        <Data>2916</Data>
        <Data>Windows: </Data>
        <Data>C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS00830.log</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        ESENT
    Date:          5/2/2011 9:52:05 PM
    Event ID:      301
    Task Category: Logging/Recovery
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows (2916) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">301</EventID>
        <Level>4</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:05.000000000Z" />
        <EventRecordID>3948</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Windows</Data>
        <Data>2916</Data>
        <Data>Windows: </Data>
        <Data>C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        ESENT
    Date:          5/2/2011 9:52:07 PM
    Event ID:      302
    Task Category: Logging/Recovery
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows (2916) Windows: The database engine has successfully completed recovery steps.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">302</EventID>
        <Level>4</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:07.000000000Z" />
        <EventRecordID>3949</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Windows</Data>
        <Data>2916</Data>
        <Data>Windows: </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Microsoft-Windows-WMI
    Date:          5/2/2011 9:52:12 PM
    Event ID:      5617
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Reyncarnatyon
    Description:
    Windows Management Instrumentation Service subsystems initialized successfully
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
        <EventID Qualifiers="49152">5617</EventID>
        <Version>0</Version>
        <Level>0</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-05-03T02:52:12.000000000Z" />
        <EventRecordID>3950</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>Reyncarnatyon</Computer>
        <Security />
      </System>
      <EventData>
      </EventData>
    </Event>

    Tuesday, May 3, 2011 3:12 AM

Answers

  • Hi,

    Thanks for the post!

    Boot your computer into Safe Mode with Networking to check if the issue happens here.

    Do a Clean Boot, disable non-Microsoft services and startup items, does the problem occur?

    Make sure the BIOS and harddrives are up to date.

    The logs you provided record the inconsistant shutdown and recovery process. If the above doesn't resolve the issue, we need to analyze the dump file to find the possible cause. Follow the steps to collect Minidump Files:

    1. Click Start, input sysdm.cpl in the search box and press Enter.

    2. Switch to Advanced tab, click Settngs under Startup and Recovery.

    3. Under Write debugging information section, make sure the Small memory dump (128KB) option is selected.

    4. Ensure %SystemRoot%\Minidump is in the Small dump directory open box and click OK.

    If the unexpected shut down happen again, zip the folder %SystemRoot%\Minidump, and upload it to your Skydrive, put it in a public folder, and give us a link here. I'll check it later.

    You can also analyze the dump with Debugging Tool by yourself, refer to here: How to read the small memory dump files that Windows creates for debugging.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Tuesday, May 10, 2011 9:39 AM
    Thursday, May 5, 2011 2:54 AM