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Internet Explorer 7 has stopped working RRS feed

  • Question

  • Hi,

    I am getting the following pop-up window every time I open Facebook or play a video:

    “Internet Explorer has stopped working

    Windows can check online for a solution to the problem

    • Check online for a solution and close the program
    • Close the program”

    can you help me solving this problem?

    I am using Windows 7 and my hardware is Toshiba

    Thank you

    Sunday, September 28, 2014 12:44 PM

All replies

  • Hi

    Is the same happening on other browsers? Can you upgrade to IE 8 or reset your browser to default and check if the same errors occur?


    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by n7734 Saturday, January 23, 2016 10:55 AM
    Sunday, September 28, 2014 2:05 PM
  • Please seeWhat to do when Internet Explorer isn't working.

    See: "How to Reset Internet Explorer settings".


    If the issue persists...

    1. Please download and run the Microsoft Safety Scanner tool (freeware).
    2. Reboot your PC.
    3. Please download and update Malwarebytes Anti-Malware Free
    4. Reboot Windows in Safe Mode and run a Full Scan with Malwarebytes Anti-Malware.

    If still no joy...

    5. Download and Run AdwCleanerRogueKiller and Junkware Removal Tool (Freeware)
    6
    . Reboot and Test.


    Best of Luck, 


    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    • Proposed as answer by Fahadking07 Sunday, September 28, 2014 4:47 PM
    Sunday, September 28, 2014 3:12 PM
  • Hi,

    I am getting the following pop-up window every time I open Facebook or play a video:

    “Internet Explorer has stopped working

    Windows can check online for a solution to the problem

    • Check online for a solution and close the program
    • Close the program”

    can you help me solving this problem?

    I am using Windows 7 and my hardware is Toshiba

    You are using Windows 7. Please use Windows 7

    Thank you


    Saturday, January 23, 2016 10:54 AM