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'The User Profile Service failed the logon. User Profile cannot be loaded' - help required RRS feed

  • Question

  • Hi,

    I'm experiencing the above error message when logging on to Windows Vista Home Premium (I've spent the morning reading articles on how to solve it, but to no avail). The problem is that I'm not able to log in as 'administrator' or boot my computer in safe mode, which seems to be the most common resolution path. When I slelect 'boot options' on my PC, I only get the following options:

    Desired boot device:

    • Internal HDD
    • CD/DVD/CD-RW drive
    • Onboard NIC

    I still own the Vista installation disc, but only have the option to do a new install (not an upgrade), which I am reluctant to do at the moment as I suspect I'll lose all current files / documents on my PC.

    Grateful for any advice on how I can either log on as administrator (via safe mode), or any other methods to enable me to get past the above user error

    Thanks

    M

    For reference, my PC is a Dell Inspiron, installed with Vista Home Premium 

    Thursday, August 18, 2011 11:54 AM

Answers

  • Hi Matt, you said.. "I still own the Vista installation disc, but only have the option to do a new install (not an upgrade), which I am reluctant to do at the moment as I suspect I'll lose all current files / documents on my PC."

     

    Yes, be very careful. My system was at that point with corrupted user profile - luckily I managed to copy off things while still able to access the temporary profile. Since then it has failed and likely a reformat - reinstall is the only way back and then rebuild my setup again.

    I'd suggest you get to a tech and have your data copied off the HD by having s/he mount it as a non-booting drive on another system (or if you can do this yourself perhaps) to secure the data on the HD before trying anything else.

    There are recovery disks you can set up (if you know how) here's a link to one site. There are others too.

    http://techblissonline.com/vista-recovery-disc-download-and-create-to-recover-windows-vista-32-bit-x86-and-64-bit-x64-editions/

    But definitely secure your data on the HD before trying things that may make it even worse..

    All the best, pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Saturday, August 20, 2011 10:40 AM
  • Some further info: (extract from another post)

    "Using the recovery disk - and running 'CHKDSK C: /F' from the command prompt available there - found 5 unindexed files this time. Rebooting again got me to the Login prompt - and I was able to access the Hd on the Laptop over the LAN now from this Win7 64bit.

    Doing this let me access the C:users\Peter folder remotely which revealed a 'NTuser.Dat.bak' - now renamed as 'NTuser.dat' - logging onto the Laptop as per usual got me in to my "normal" desktop this time. Although it's messed up as I've not reconnected the other monitor as yet."

    The following could be helpful too:

    "Here's a link to fixing the broken user profile for anyone interested..

    http://support.microsoft.com/kb/947215

    "

    The thread where above info was snipped from if you need more ideas..

    http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/afb9edcd-b9e4-4da6-95cd-f743b7928167

     

    Regards, pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Monday, August 22, 2011 2:26 PM

All replies

  • Hi Matt, you said.. "I still own the Vista installation disc, but only have the option to do a new install (not an upgrade), which I am reluctant to do at the moment as I suspect I'll lose all current files / documents on my PC."

     

    Yes, be very careful. My system was at that point with corrupted user profile - luckily I managed to copy off things while still able to access the temporary profile. Since then it has failed and likely a reformat - reinstall is the only way back and then rebuild my setup again.

    I'd suggest you get to a tech and have your data copied off the HD by having s/he mount it as a non-booting drive on another system (or if you can do this yourself perhaps) to secure the data on the HD before trying anything else.

    There are recovery disks you can set up (if you know how) here's a link to one site. There are others too.

    http://techblissonline.com/vista-recovery-disc-download-and-create-to-recover-windows-vista-32-bit-x86-and-64-bit-x64-editions/

    But definitely secure your data on the HD before trying things that may make it even worse..

    All the best, pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Saturday, August 20, 2011 10:40 AM
  • Some further info: (extract from another post)

    "Using the recovery disk - and running 'CHKDSK C: /F' from the command prompt available there - found 5 unindexed files this time. Rebooting again got me to the Login prompt - and I was able to access the Hd on the Laptop over the LAN now from this Win7 64bit.

    Doing this let me access the C:users\Peter folder remotely which revealed a 'NTuser.Dat.bak' - now renamed as 'NTuser.dat' - logging onto the Laptop as per usual got me in to my "normal" desktop this time. Although it's messed up as I've not reconnected the other monitor as yet."

    The following could be helpful too:

    "Here's a link to fixing the broken user profile for anyone interested..

    http://support.microsoft.com/kb/947215

    "

    The thread where above info was snipped from if you need more ideas..

    http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/afb9edcd-b9e4-4da6-95cd-f743b7928167

     

    Regards, pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Monday, August 22, 2011 2:26 PM