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wsus issue RRS feed

  • Question

  • hI

    We upgrade our wsus from 3.0 to wsus 2012 r2

    all client download updates from new one now but the issue the computers didnt shown in the wsus console .

    need solution please


    MCP MCSA MCSE MCT MCTS CCNA

    Monday, October 20, 2014 11:49 AM

Answers

  • Hi Yasser,

    Does the client fail to update? If yes, which error code is shown in the update?

    If it is possible, please reproduce the issue then post the entire windowsupdate.log of the client here.

    Beside, as Lawrence has mentioned above, have you appended the ":8530" to the FQDN of the WSUS server?

    We can verify this by checking the registry below,

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

    Here is the screenshot of my lab server,

     

    Best Regards.



    Steven Lee

    TechNet Community Support




    • Edited by Steven_Lee0510 Thursday, October 30, 2014 2:00 AM
    • Marked as answer by MR_XX0 Sunday, November 2, 2014 7:10 PM
    Wednesday, October 29, 2014 2:05 PM

All replies

  • Make sure the clients are configured correctly.

    the update server and the reporting server are configured seperatly

    http://technet.microsoft.com/en-us/library/dd939844(v=ws.10).aspx

    http://technet.microsoft.com/en-us/library/dd939933(v=ws.10).aspx


    MCP/MCSA/MCTS/MCITP

    Monday, October 20, 2014 12:38 PM
  • An update of the agents was made by Microsoft a few months ago. Make sure you have the correct version

    http://blogs.technet.com/b/wsus/archive/2014/07/08/upcoming-update-to-wsus-kb-2887535.aspx

    Monday, October 20, 2014 12:53 PM
  • still the same issue .

    The GPO applied and once i change the GPO on the DC the changed reflect on the wsus client pc but still no computers shown in the wsus console .

    To avoid wsussid duplicated we tested on the fresh installation pc and also the same .

    The DC in win server 2012 also wsus .

    kindly i need suggestions .


    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 7:33 AM
  • Can you look on the client the name of the wsus server is configured in the WUServer value (HKEY_LOCAL_MACHINE> SOFTWARE> Policies> Microsoft> Windows> Windows Update) 

    Trying for a client to download this file http: // {name-of-the-wsus-server} /iuident.cab (replaces {name-of-the-wsus-server} with the name of your server wsus 

    Finally you can send me your stp file c: \ windows \ WindowsUpdate.log 

    Have you updated the agents?
    Tuesday, October 21, 2014 8:58 AM
  • Can you look on the client the name of the wsus server is configured in the WUServer value (HKEY_LOCAL_MACHINE> SOFTWARE> Policies> Microsoft> Windows> Windows Update) 

    Trying for a client to download this file http: // {name-of-the-wsus-server} /iuident.cab (replaces {name-of-the-wsus-server} with the name of your server wsus 

    Finally you can send me your stp file c: \ windows \ WindowsUpdate.log 

    Have you updated the agents?

    2014-10-05 12:56:21:060 768 e50 AU  # AU is not configured yet
    2014-10-05 12:56:21:060 768 e50 AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-10-05 12:56:21:060 768 e50 Agent Switching to hardware-verified ClientId.
    2014-10-05 12:56:21:060 768 e50 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-10-05 12:56:21:061 768 e50 AU AU finished delayed initialization
    2014-10-05 13:06:22:062 768 e50 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2014-10-05 13:06:22:062 768 e50 WuTask Uninit WU Task Manager

    *****************************************

    2014-10-06 12:56:12:056 768 cb4 AU  # AU is not configured yet
    2014-10-06 12:56:12:056 768 cb4 AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-10-06 12:56:12:056 768 cb4 Agent Switching to hardware-verified ClientId.
    2014-10-06 12:56:12:057 768 cb4 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-10-06 12:56:12:057 768 cb4 AU AU finished delayed initialization
    2014-10-06 13:06:13:059 768 cb4 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2014-10-06 13:06:13:059 768 cb4 WuTask Uninit WU Task Manager


    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 10:38 AM
  • 014-10-07 12:56:34:044 768 d9c Agent  * Target group: (Unassigned Computers)
    2014-10-07 12:56:34:044 768 d9c Agent  * Windows Update access disabled: No
    2014-10-07 12:56:34:044 768 d9c Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2014-10-07 12:56:34:049 768 d9c WuTask WuTaskManager delay initialize completed successfully..
    2014-10-07 12:56:34:055 768 d9c Report CWERReporter::Init succeeded
    2014-10-07 12:56:34:055 768 d9c Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2014-10-07 12:56:34:055 768 d9c DnldMgr Download manager restoring 0 downloads
    2014-10-07 12:56:34:055 768 d9c AU ###########  AU: Initializin

    768 f04 AU AIR Mode is disabled
    2014-10-08 12:56:37:054 768 f04 AU  # AU is not configured yet
    2014-10-08 12:56:37:054 768 f04 AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-10-08 12:56:37:054 768 f04 Agent Switching to hardware-verified ClientId.
    2014-10-08 12:56:37:054 768 f04 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-10-08 12:56:37:054 768 f04 AU AU finished delayed initialization
    2014-10-08 13:06:38:055 768 f04 AU ###########  AU: Uninitializing Automatic Updates  ###########


    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 10:39 AM
  • 1- value (HKEY_LOCAL_MACHINE> SOFTWARE> Policies> Microsoft> Windows> Windows Update) 

    The registry key refer to wsus server



    2-  /iuident.cab 

    cannot be download and it is showing blank page when we try to reach this file via explorer

    3- how can i update the wsus clients ???



    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 10:41 AM
  • You have in your file this error : 

     Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037

    Can you try this:

    http://blogs.technet.com/b/sus/archive/2012/09/05/additional-note-on-kb-2734608-regarding-wsu-windows-8-and-windows-server-2012.aspx

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/a945c820-ae5c-4a06-8d07-fae21bd636cf/failed-to-get-wu-exemption-info-from-nlm

    all my clients windows 7 

    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 11:05 AM
  • Execute the command line (on the wsus server) with admin right

    wsusutil  usecustomwebsite true;

    This command change the port on IIS to use 8530 port. It's necessary to change the value in GPO

    Tuesday, October 21, 2014 11:16 AM
  • Execute the command line (on the wsus server) with admin right

    wsusutil  usecustomwebsite true;

    This command change the port on IIS to use 8530 port. It's necessary to change the value in GPO

    My dear it is already 8530 i check it in iis

    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 11:27 AM
  • Execute the client Diagnostics tools and edit the result please

    http://technet.microsoft.com/en-us/windowsserver/bb466192.aspx

    For the update to wsus it's here

    http://blogs.technet.com/b/wsus/archive/2014/07/08/upcoming-update-to-wsus-kb-2887535.aspx


    Tuesday, October 21, 2014 11:43 AM
  • Execute the client Diagnostics tools and edit the result please

    http://technet.microsoft.com/en-us/windowsserver/bb466192.aspx

    For the update to wsus it's here

    http://blogs.technet.com/b/wsus/archive/2014/07/08/upcoming-update-to-wsus-kb-2887535.aspx


    Client Diagnostics :

    Checking for admin rights to run tool ...... pass

    automatic updates services is running .... pass

    background intelligent transfer services is not running ... pass

    Getfileversion<szengindir,susversion>failed with  hr=0x80070002

    the system cannot find the file specified


    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 12:04 PM
  • I found this

    http://support.microsoft.com/kb/910336

    Tuesday, October 21, 2014 12:36 PM
  • Tuesday, October 21, 2014 12:44 PM
  • It's ok for you or not ?
    Tuesday, October 21, 2014 1:03 PM
  • Kindly give me time to check and i will revert back to you

    Thanks for all your help and follow up


    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 1:19 PM
  • It's ok for you or not ?

    i run the tool and you can find the below output

    we did not detect any problems and therefore no fixes were applied


    MCP MCSA MCSE MCT MCTS CCNA

    Tuesday, October 21, 2014 5:49 PM
  • Try to update the windows update agent

    https://support.microsoft.com/kb/2887535

    There is an update for wsus

    https://support.microsoft.com/kb/2938066

    Wednesday, October 22, 2014 7:33 AM
  • We upgrade our wsus from 3.0 to wsus 2012 r2

    Lots of replies here... let's go back to the beginning.

    This is a functionally impossible scenario.... so what did you REALLY do?

    Note: If you upgraded an *OS* (e.g. WS2003/WS2008/WS2008R2) to WS2012R2, then the short answer is: It's TERMINALLY broken, and this scenario is explicitly documented.

    Answer: Start From Scratch.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Thursday, October 23, 2014 4:32 AM
  • We upgrade our wsus from 3.0 to wsus 2012 r2

    Lots of replies here... let's go back to the beginning.

    This is a functionally impossible scenario.... so what did you REALLY do?

    Note: If you upgraded an *OS* (e.g. WS2003/WS2008/WS2008R2) to WS2012R2, then the short answer is: It's TERMINALLY broken, and this scenario is explicitly documented.

    Answer: Start From Scratch.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    I mean we install fresh windows 2012 and enable wsus on it .

    Still we have the old wsus as it is and there are some computers refer to the old one by GPO

    our problem the computers that refer to the new wsus server not shown in the wsus console .


    MCP MCSA MCSE MCT MCTS CCNA

    Thursday, October 23, 2014 4:47 AM
  • Try to update the windows update agent

    https://support.microsoft.com/kb/2887535

    There is an update for wsus

    https://support.microsoft.com/kb/2938066

    Thursday, October 23, 2014 7:32 AM
  • Try to update the windows update agent

    https://support.microsoft.com/kb/2887535

    There is an update for wsus

    https://support.microsoft.com/kb/2938066

    It is already installed but still have the same issue

    MCP MCSA MCSE MCT MCTS CCNA

    Friday, October 24, 2014 6:51 AM
  • I think your problem is selfupdate folder. Can you please test the command below : 

    Can you try execute the command dos wsusutil /checkhealth and look into the event Applications. There is normally one event for wsus or more (if wsus don't work)


    Friday, October 24, 2014 9:45 AM
  • shall i run this command on the server or client?

    MCP MCSA MCSE MCT MCTS CCNA

    Friday, October 24, 2014 5:19 PM
  • I mean we install fresh windows 2012 and enable wsus on it .

    Still we have the old wsus as it is and there are some computers refer to the old one by GPO

    our problem the computers that refer to the new wsus server not shown in the wsus console .

    The most common cause of this scenario (replacing a WSUS v3 server with a WSUS v6 server) is failing to recognize that the WSUS v6 server is installed on port 8530, and the URL pointing to the WSUS server MUST HAVE the port suffix appended, e.g. http://wsusServerName:8530.

    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, October 24, 2014 11:02 PM
  • no on the wsus server. The command dos it's external command (c:\program files(x86)\update services\tools
    Saturday, October 25, 2014 3:07 PM
  • Hi Yasser,

    Does the client fail to update? If yes, which error code is shown in the update?

    If it is possible, please reproduce the issue then post the entire windowsupdate.log of the client here.

    Beside, as Lawrence has mentioned above, have you appended the ":8530" to the FQDN of the WSUS server?

    We can verify this by checking the registry below,

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

    Here is the screenshot of my lab server,

     

    Best Regards.



    Steven Lee

    TechNet Community Support




    • Edited by Steven_Lee0510 Thursday, October 30, 2014 2:00 AM
    • Marked as answer by MR_XX0 Sunday, November 2, 2014 7:10 PM
    Wednesday, October 29, 2014 2:05 PM
  • Thank You Steven but I am not the person who has the problem.

    I share your opinion, I do not see it


    Wednesday, October 29, 2014 4:40 PM
  • Hi Nicolas,

    Thanks for reminding me, I have corrected my last reply.

    Best Regards.



    Steven Lee

    TechNet Community Support


    Thursday, October 30, 2014 1:59 AM