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Got error message when create inbox rule from shared mailbox--error " the attempted operation failed, An object could not be found" RRS feed

  • Question

  • -The issue is outlook got error
      " the attempted operation failed, An object could not be found" when delegation tried to create inbox rule for one shared mailbox
    -6 delegation are facing this issue
    -This shared mailbox auto mapped
    -We updated outlook version to latest version, repair office, open outlook in safe mode, reconfigure user account with new profile but still same issue
    -OWA works fine
    -One user has office365 Business Premium license applied to user and outlook version is Microsoft Office Professional Plus 2019
    -Reinstalled office apps but still same issue
    • Moved by Perry-Pan Friday, March 8, 2019 2:35 AM
    Thursday, March 7, 2019 9:22 AM

All replies

  • Hi Nancy2 Ge,

    Normally, we need to add the shared mailbox account to your profile even if you see the shared mailbox folders in the folder list before you can set rules on shared mailboxes.

    To do this, please refer to the steps below:

    1. Open File > Account Settings > Account Settings…
    2. On the Email tab, select New…
      • Your Name: Enter a descriptive name for the account
      • Email address: Enter the email address of the shared mailbox account
      • Password: Enter the password for your own email account. The shared mailbox account does not have its own password.
    3. Select Next to proceed.
    4. Change the email address to sign in with by selecting Sign in with another account.
    5. Sign in with your own account credentials and select Finish. You will need to restart Outlook for the changes to take effect

    Hope this works on your side.

    Regards,

    Perry


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    Friday, March 8, 2019 2:35 AM
  • Hi Perry,

    Thank you so much for your help.

    Configured shared mailbox with user password, but it is not working.

    Removed full access permission still doesn't work

    Seems like we only got this error when try to create inbox rule to move main folders items to subfolder. When we create other inbox rules it's working

    Removed all inbox rule from this shared mailbox, still same issue

    Run Outlook.exe /cleanrules from the command line, but still same issue

    The client is use Microsoft Office Professional Plus 2019, not sure if the issue is related with outlook version

    Could you please help me to check?

    Friday, March 8, 2019 4:04 AM
  • Hi Perry.

    May i have your update please?

    Monday, March 11, 2019 2:12 AM
  • Hi Nancy2 Ge,

    What's the detailed version of Outlook?

    Does issue occurs only to shared mailbox? I've researched a lot and haven't found related official articles.

    In case this issue was caused by software conflicts, please try performing a clean boot in Windows to check the result.

    Besides, as a workaround, we can currently create this kind of rules on the web mail.

    Regards,

    Perry


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    • Edited by Perry-Pan Monday, March 11, 2019 5:21 AM
    Monday, March 11, 2019 5:21 AM
  • Hi Perry,

    The version is  Microsoft Office Professional Plus 2019.

    Could you please check if the issue related with this outlook version?

    Monday, March 11, 2019 10:00 AM
  • Hi Perry,

    Another affected user has Microsoft Office Professional Plus 2013. Both version are having same issue.

    Tuesday, March 12, 2019 3:21 AM
  • Hi Nancy2 Ge,

    If issue occurs to both Outlook 2013 and Outlook 2019, it may not be related with Outlook version.

    Besides, we can also install all available updates for Windows and Office to see if it helps.

    We can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type "outlook /safe:3" and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Tuesday, March 19, 2019 7:32 AM
    Wednesday, March 13, 2019 6:46 AM