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Keep getting a BSOD I have checked everything I can think of RRS feed

  • Question

  • Hello when I play games I get an error message. My PC is: A8-5500, 6GB of DDR3 RAM (1GB is used for the 7560D on the APU). I have checked the RAM, updated the drivers, and made sure I had latest bios update (MSi FM2-A55M-E33) V. 11.0

    Here is the error:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.1
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    a0000001
      BCP1:    0000000000000005
      BCP2:    0000000000000000
      BCP3:    0000000000000000
      BCP4:    0000000000000000
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    When this happens I check the CPU temp, and it was 33c. Should I just try and reinstall windows 7 ?

    Saturday, May 25, 2013 5:18 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.

    Sunday, May 26, 2013 3:35 AM
  • Hi,

     

    According to BSOD error code, you can refer to Bug Check Code Reference.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Monday, May 27, 2013 7:51 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.

    Sunday, May 26, 2013 3:35 AM
  • Hi,

     

    According to BSOD error code, you can refer to Bug Check Code Reference.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Monday, May 27, 2013 7:51 AM