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User rights for creating a notification RRS feed

  • Question

  • Some of our users do not have the right to create personal notifications.

    The specific user is in an user role "Incident Resolver", and as I read it on TechNet (Link), users in this role should have the right to make personal notifications.

    Any hints would be appreciate.


    Patrick Wahlmüller

    Wednesday, January 7, 2015 1:04 PM

All replies

  • can you elaborate on how they do not have the right to create personal notifications. Error message? Missing something?

    http://codebeaver.blogspot.dk/

    Wednesday, January 7, 2015 8:37 PM
  • This is what we tried:

    • When to notify: When an object oft he selected class is updated
    • Targeted class: Incident
    • Managementpack: tried both: custom and Service Manger Incident Management Configuration Library
    • Group: no selection
    • Criteria: tried both: empty & assigned to.username equals username
    • E-Mail template: custom
    • Error message on “create”: The user SCSMTest does not have sufficient permission to perform the operation.

    Giving the user admin rights => create runs. So it is on the security Settings.


    Patrick Wahlmüller

    • Marked as answer by Yan Li_ Tuesday, February 10, 2015 3:04 AM
    • Unmarked as answer by Yan Li_ Tuesday, February 10, 2015 3:04 AM
    Thursday, January 8, 2015 12:24 PM
  • Hi,

    Would you please verify the Notification Configuration by updating an incident?

    You may refer to the links below for more helpful information about Service Manager notification:

    http://technet.microsoft.com/en-us/library/hh519667.aspx

    Creating Notification Templates in System Center Service Manager

    http://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx

    Configuring System Center 2012 - Service Manager Notifications

    http://technet.microsoft.com/en-us/library/hh519719.aspx

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    • Marked as answer by Yan Li_ Tuesday, February 10, 2015 3:04 AM
    • Unmarked as answer by Yan Li_ Tuesday, February 10, 2015 3:05 AM
    Monday, January 12, 2015 3:13 AM