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For new hardware, Windows 7 found a driver, but reports an error occured RRS feed

  • Question

  • I have an issue spanning several computers involving new hardware.

    When I add new hardware (started as just USB, but now even PCIe cards), Windows locates the driver, but fails to install it, reporting just that an error occured.  No error code.

    This started with USB HID hardware, with Windows having built in drivers.  I tried to the mount a thumb drive, and it reported the error.  Then attaching a new USB keyboard or mouse then reported that error.  I tried adding a PCIe card, and it reported the error while installing the vendor supplied drivers (The hardware works on other PCs with the same motherboard and Windows version).

    One by one, my PCs are exhibiting this issue, and it is maddening.  The only solution to date is reinstalling Windows.  Things work for a while, and then then pops up again.

    I asked this in the Microsoft Community (With the same title), and they suggested asking over here.

    All new hardware ends up with something like this.

       ump:           Creating Install Process: DrvInst.exe 13:18:42.894
         ump:           Server install process exited with code 0xc0000142 13:18:42.897

    I've tried updating chipset drivers, chkdisk, sfc, all to no luck.

    Any ideas?  Thanks!

    Monday, September 30, 2013 6:12 PM

Answers

  • Hi,

    This issue could be caused by the third-party service which disallows the driver installation, try to boot into clean boot mode for test:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135/en-us


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, October 6, 2013 6:17 AM
    Tuesday, October 1, 2013 8:42 AM
  • Hello,

    We ended up paying for MS support on this issue due to re-occurance and, after some time, the root-cause was found.

    http://support.microsoft.com/kb/2671722

    There is an odd interaction between Telnet Server running as local system and driver installation permission being lost (a security thing).

    I just wanted to pass this on to the internet since this is such a weird thing to come across.

    • Marked as answer by SrBIOS2 Wednesday, October 9, 2013 5:04 PM
    Wednesday, October 9, 2013 5:03 PM

All replies

  • Hi,

    This issue could be caused by the third-party service which disallows the driver installation, try to boot into clean boot mode for test:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135/en-us


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, October 6, 2013 6:17 AM
    Tuesday, October 1, 2013 8:42 AM
  • Hello,

    We ended up paying for MS support on this issue due to re-occurance and, after some time, the root-cause was found.

    http://support.microsoft.com/kb/2671722

    There is an odd interaction between Telnet Server running as local system and driver installation permission being lost (a security thing).

    I just wanted to pass this on to the internet since this is such a weird thing to come across.

    • Marked as answer by SrBIOS2 Wednesday, October 9, 2013 5:04 PM
    Wednesday, October 9, 2013 5:03 PM