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erreur 25004 RRS feed

  • Question

  • Bonjour,

    Je vient de telecharger le pack office 2010 (uniquement la version d'essai)  aprés avoir rentrée ma clé de produit a peu prés au milieu de l'installation je recoit le message "erreur 25004 la cle produit ne peut pas être utilisé sur cet ordinateur !

    Quelqu'un pourrait-il m'aider ?

    Merci

    Tuesday, May 10, 2011 6:36 AM

Answers

  • Bonjour,

    Thank you for visiting our forum. I am sorry that this is the English forum for Microsoft Office. To better help you, please describe your issue in English, or post this issue in other forums with the right language.
     
    You can also contact the Office support from the link below:
    http://support.microsoft.com/select/default.aspx?target=assistance&c1=505&
     
    Note: You can choose the right language by clicking the Change button from the right top of the page, and then select right product.

     

    The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will allow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on a machine, used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key, the second installation will be rejected with the above error message.

     

    And if you have previous Office files on the computer are not completely uninstalled, such as Office 2010 beta, let's try to completely uninstall them and then re-install Office 2010 again.

    Manually uninstall the 2010 Office system:

    Note You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site:

    http://support.microsoft.com/gp/admin (http://support.microsoft.com/gp/admin)
    To uninstall the existing 2010 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature, follow these steps:

    Step 1: Remove any remaining Windows Installer packages of the 2010 Microsoft Office system:

    1. Click Start, click Run, type installer, and then click OK.

      This process opens the %windir%\Installer folder.
    2. On the View menu, click Details.

      Important To use the View menu in Windows Vista, you must press the ALT key first to display the menu bar, and then click the View menu.
    3. On the View menu, click Choose Details.
    4. Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.

      Note It may take several minutes for the subjects to appear next to each .msi file.
    5. For Windows XP or Windows Server 2003, on the View menu, point to Arrange icons by, and then click Subject.

      For Windows Vista, on the View menu, point to Sort By, and then click Subject. In Windows Vista, a User Account Control dialog box may be displayed with the following warning:
      An unidentified program wants access to your computer
      Click Allow when you see this warning message.
    6. For each .msi file where the subject is "Microsoft Office Product_Name 2010," right-click the .msi file, and then click  Uninstall.

      Note Product_Name is a placeholder for the name of the 2010 Microsoft Office product.  

    Step 2: Stop the Office Source Engine service:

    1. For Windows XP and Windows Server 2003, click Start, click Run, type services.msc in the Open box, and then click OK.
      For Windows Vista, click Start, click Start Search, type services.msc, and then press ENTER.
    2. In the Services window, determine whether the Office Source Engine service is running. If this service is running, right-click Office Source Engine, and then click Stop.
    3. Close the Services window.

    Step 3: Remove any remaining 2010 Microsoft Office installation folders

    1. For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles%\Microsoft Shared in the Open box, and then click OK.
      For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%\Microsoft Shared, and then press ENTER.
      Note On a computer that is running a 64-bit version of Windows Vista, type %CommonProgramFiles(x86)%\Microsoft Shared, and then press ENTER.
    2. If the following folders are present, delete them:
      • Office14  
      • Source Engine
    3. For Windows XP and Windows Server 2003, click Start, click Run, type %ProgramFiles%\Microsoft Office, and then click OK.

      Note On a computer that is running a 64-bit version of Windows XP, type %ProgramFiles(x86)%\Microsoft Office, and then press ENTER.

      For Windows Vista, click Start, click Start Search, type %ProgramFiles%\Microsoft Office, and then press ENTER.
      Note On a computer that is running a 64-bit version of Windows Vista, type %ProgramFiles(x86)%\Microsoft Office, and then press ENTER.
    4. On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you cannot see the MSOCache folder, follow these steps:
      1. Open Windows Explorer, and then on the Tools menu click Folder Options.
      2. Click the View tab.
      3. In the Advanced settings pane under Hidden files and folders, click Show hidden files and folders.
      4. Click to clear the Hide protected operating system files check box, and then click OK.
    5. Open the drive_letter:\MSOCache\All Users folder, and then delete every folder that has the following text in the folder name:  
      0FF1CE)-
      Note This text contains a zero and a one for the letters "O" and "I."

    Step 4: Remove any remaining 2010 Microsoft Office installation files

    1. For Windows XP and Windows Server 2003, click Start, click Run, type %appdata%\microsoft\templates, and then click OK.
      For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\templates, and then press ENTER.
    2. Delete the following files:
      • Normal.dotm
      • Normalemail.dotm
    3. For Windows XP and Windows Server 2003, click Start, click Run, type %appdata%\microsoft\document building blocks\Language_ID, and then click  OK.
      For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\document building blocks\Language ID, and then press ENTER.

      Notes
      • If you cannot open this folder because the folder does not exist, go to step 6.
      • Language_ID is a placeholder for the four-digit number that represents the language of the 2010 Microsoft Office system. For example, if you use the English version of the 2010 Microsoft Office system, the Language_ID value is 1033. If the Language_ID is not known, type %appdata%\microsoft\document building blocks, and then open the subfolder in that location.
    4. Delete the Building blocks.dotx file.
    5. For Windows XP and Windows Server 2003, click Start, click Run, type %temp%, and then click OK.
      For Windows Vista, click Start, click Start Search, type %temp%, and then press ENTER.
    6. On the Edit menu, click Select All.
    7. On the File menu, click Delete.
    8. For Windows XP and Windows Server 2003, click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.
      For Windows Vista, click Start, click Start Search, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then press ENTER.
    9. Delete only the Opa14.dat file.

    Step 5: Remove the registry subkeys of the 2010 Microsoft Office system

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
    322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
    1. Locate and then delete the registry subkeys of the 2010 Microsoft Office system if they are present. To do this, follow these steps:  
      1. For Windows XP and Windows Server 2003, click Start, click Run, type regedit, and then click OK.
        For Windows Vista, click Start, click Start Search, type regedit, and then click OK.
      2. Click the following subkey:
        HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
      3. On the File menu, click Export, type DeletedKey01, and then click Save.
      4. On the Edit menu, click Delete, and then click Yes to confirm the deletion.
      5. For each registry subkey in the following list, repeat steps 1a through 1d. Change the name of the exported key by one for each subkey.

        For example, type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.

        Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name.

        32-bit versions of Microsoft Windows:
        • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0  
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0  
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
        • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
        • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
        • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
        • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office14*
        64-bit versions of Microsoft Windows:
        • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0  
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0  
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
        • HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
        • HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
        • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
        • HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office14*
    2. Locate the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
      Note On a computer that is running a 64-bit version of Windows, locate the following registry subkey instead:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
    3. On the File menu, click Export, type UninstallKey01, and then click Save.
    4. Under the Uninstall subkey that you located in step 2, click each subkey, and then determine whether the subkey has the following value assigned to it:
      • Name: UninstallString
      • Data: file_name path\Office Setup Controller\Setup.exe path

        Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path.  
    5. If the subkey contains the name and the data that are described in step 4, click Delete on the Edit menu. Otherwise, go to step 4.
    6. Repeat steps 4 and 5 until you locate and then delete every subkey that matches the name and the data that are described in step 4.
    7. Close Registry Editor.

    Step 6: Restart the computer

      Restart the computer. If the uninstall was successful, you are finished and can now reinstall the 2010 Microsoft Office system if you want. If the uninstall was not successful, go to the "Next Steps" section.

    Additional registry information

    UserInfo subkeys:
    HKEY_CURRENT_USER\Software\Microsoft\Office\Common\UserInfo
    Shadow subkeys for Windows Server 2003 and for earlier versions of Windows Server:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\14.0
    Shadow subkeys for Windows Server 2008:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software

     

    Sincerely,
    Max Meng


    Come back and mark the replies as answers if they help and unmark them if they provide no help.



    • Proposed as answer by William Zhou CHN Friday, May 13, 2011 6:21 AM
    • Marked as answer by Max Meng Tuesday, May 17, 2011 5:16 AM
    Wednesday, May 11, 2011 8:28 AM