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Crash on Shutdown/Reboot RRS feed

  • Question

  • Hi, when I try to shutdown or reboot my desktop pc it crashes right when it should turn off or restart. There is no error message and only way is to press reset button or power button until it turns off. On my notebook everything works well. I also tried some options in power settings and a command in the command prompt which were proposed for pre release but this did not help either. I hope you can help me. Here some of my dxdiag:

    ------------------
    System Information
    ------------------
    Time of this report: 10/30/2012, 19:36:33
           Machine name: SIRIUS
       Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)
               Language: German (Regional Setting: German)
    System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
           System Model: MS-7599
                   BIOS: Default System BIOS
              Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
              Page File: 3794MB used, 3884MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.02.9200.16384 64bit Unicode

    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 6800 Series
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon Graphics Processor (0x6738)
               DAC type: Internal DAC(400MHz)
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_03B01043&REV_00
         Display Memory: 2804 MB
       Dedicated Memory: 1012 MB
          Shared Memory: 1791 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: PnP-Monitor (Standard)
          Monitor Model: M227WDP
             Monitor Id: GSM5775
            Native Mode: 1920 x 1080(p) (59.934Hz)
            Output Type: DVI
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1151 (English)
         Driver Version: 9.2.0.0
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.2
    Graphics Preemption: DMA
     Compute Preemption: DMA
      Driver Attributes: Final Retail
       Driver Date/Size: 9/28/2012 02:41:40, 1120768 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71EE2-2478-11CF-8C77-BA23BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x6738
              SubSys ID: 0x03B01043
            Revision ID: 0x0000
     Driver Strong Name: oem2.inf:cb0ae41467950386:ati2mtag_NI:9.2.0.0:pci\ven_1002&dev_6738
         Rank Of Driver: 00E02001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
            DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Lautsprecher (Realtek High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627599&REV_1002
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.6662 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 6/19/2012 16:54:20, 4065296 bytes
                Other Files:
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Realtek Digital Output (Realtek High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627599&REV_1002
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.6662 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 6/19/2012 16:54:20, 4065296 bytes
                Other Files:
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No


    • Edited by Scratty84 Tuesday, October 30, 2012 6:52 PM
    Tuesday, October 30, 2012 6:48 PM

All replies

  • I tried a bios update of my MSI 770-C45 Mainboard, but it did not solve the problem.

    Update: It's my wireless driver (Qualcomm Atheros AR9285). Only working driver I found was a modded one I already used in windows7, but windows 8 only loads it if signature checking is disabled because of a wrong hash value. does anyone know how I could deactivate this constantly?


    • Edited by Scratty84 Wednesday, October 31, 2012 8:17 PM
    Wednesday, October 31, 2012 4:01 PM
  • Perform a clean startup to determine whether background programs are interfering with your game or program
     http://support.microsoft.com/kb/331796
     
    If the issue persists in Clean Boot Mode, please enable muni-dump and analyze new mini dump with Windbg. Refer to:
     
     How to read the small memory dump files that Windows creates for debugging
     http://support.microsoft.com/kb/315263
     
    You may paste the result in your next post for analyzing.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Thursday, November 1, 2012 6:34 AM
  • the clean startup does not work and there is no minidump file with the windows drivers because i don't get a blue screen. when i use the latest manufacture drivers for my wireles adapter i get:

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8015f686299, address which referenced memory

    and:

    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

    MODULE_NAME: nt

    FAULTING_MODULE: fffff8015f615000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP:  5063f8c8

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     0000000000000000

    CURRENT_IRQL:  0

    FAULTING_IP:
    nt+71299
    fffff801`5f686299 488b09          mov     rcx,qword ptr [rcx]

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

    BUGCHECK_STR:  AV

    LAST_CONTROL_TRANSFER:  from fffff8015f68f069 to fffff8015f68fd40

    STACK_TEXT:  
    fffff880`03124838 fffff801`5f68f069 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt+0x7ad40
    fffff880`03124840 00000000`0000000a : 00000000`00000000 00000000`00000002 00000000`00000000 fffff801`5f686299 : nt+0x7a069
    fffff880`03124848 00000000`00000000 : 00000000`00000002 00000000`00000000 fffff801`5f686299 fffff880`03124890 : 0xa


    STACK_COMMAND:  .bugcheck ; kb

    FOLLOWUP_IP:
    nt+71299
    fffff801`5f686299 488b09          mov     rcx,qword ptr [rcx]

    SYMBOL_NAME:  nt+71299

    FOLLOWUP_NAME:  MachineOwner

    IMAGE_NAME:  ntoskrnl.exe

    BUCKET_ID:  WRONG_SYMBOLS

    Followup: MachineOwner

    The modded driver works well if I deactivate signature checking on startup but the settings don't persist. I tried to deactivate the checking through gpedit as well as by typing bcdedit -set loadoptions DISABLE_INTEGRITY_CHECKS bcdedit -set TESTSIGNING ON but it did not help. The Hash error is gone because I used inf2cat to build a new catalog file but it still complains because of the missing signature if i use the modded driver.

    Thursday, November 1, 2012 9:00 PM
  • i also could buy a new wireless adapter for 10 to 20 euros with another chipset. but i'm still hoping i can avoid this with one of the next windows updates. at the moment i like windows 8 and at normal use it's no problem to press the power button for 3 seconds to shut off the computer. in 7 there where also issues with the wireless driver, but there i could use the modded one without any problems.

    • Edited by Scratty84 Thursday, November 1, 2012 9:38 PM
    Thursday, November 1, 2012 9:35 PM