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Turned on IPv6 on home network, now unable to sign in with Skype for Business client RRS feed

  • Question

  • I enabled dual stack IPv4 + IPv6 on my home network after my ISP began offering IPv6. After doing that, Skype for Business won't connect to our Office 365 public tenant. I ran the Remote Connectivity Analyzer and hit an error:

    Remote Connectivity Analyzer error:

    Couldn't sign in. Error: Error Message: No common authentication method detected..
    Error Type: AuthenticationException.
    Error Code: 0.
    Realm: SIP Communications Service.
    Response Code: 401.
    Response Text: Unauthorized.
    .

    Elapsed Time: 581 ms.

    Skype for Business log:

    06/12/2018|20:29:35.168 174:4468 INFO  :: CUccServerEndpoint::Initialize - Using the compression Setting from Regkey(Default is UCCSCS_ALWAYS_ENABLED): 1
    06/12/2018|20:29:35.168 174:4468 INFO  :: CUccServerEndpoint::Initialize - This endpoint is  sharing presentity data.
    06/12/2018|20:29:35.168 174:4468 INFO  :: CUccEndpoint::put_TelephonyTypewrite - Set TTY enabled to false
    06/12/2018|20:29:36.829 174:4468 ERROR :: CSIPTransportLayerSecurity::OnTimerExpire - SSL socket still not connected. Raising OnConnect with error UCC_E_SIP_TLS_FAIL
    06/12/2018|20:29:36.829 174:4468 ERROR :: CSIPClientConnection::OnConnect (80ee0069) this: 193B1178
    06/12/2018|20:29:36.829 174:4468 INFO  :: SockMgr: Create New Connection:DestName:(sipdir.online.lync.com)DestPort:(443)Transport:(2)httpTunnel:(0)TLS RemotePrincipalName:(sipdir.online.lync.com)
    06/12/2018|20:29:36.829 174:4468 TRACE :: DestAddr :52.112.64.203:443
    
    06/12/2018|20:29:36.829 174:4468 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x193B0ED0]
    06/12/2018|20:29:36.829 174:4468 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x193B0ED8]
    06/12/2018|20:29:36.830 174:4468 TRACE :: SSIPTransportContext::SSIPTransportContext - [0x193B0F08]
    06/12/2018|20:29:36.830 174:4468 TRACE :: SSIPTransportContext::SSIPTransportContext - [0x001BE618]
    06/12/2018|20:29:36.830 174:4468 ERROR :: CSIPClientConnection::AttachLyntrix no instance of CLyntrixClient
    06/12/2018|20:29:36.830 174:4468 ERROR :: CSIPClientConnection::Initialize AttachLyntrix failed hr=80004005
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x190CF338]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x190CF340]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPAsyncSocket::CSIPAsyncSocket - [0x190CF338]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPAsyncSocket::Initialize - [0x190CF338]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x19400C00]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x19400C08]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayerSecurity::CSIPTransportLayerSecurity - [0x19400C00]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x19099898]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x190998A0]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPCompression::CSIPCompression - [0x19099898]
    06/12/2018|20:29:36.830 174:4468 INFO  :: CSIPCompressor::Initialize - Compression setting 1, threshold 128000, timeout 5000
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x19463088]
    06/12/2018|20:29:36.830 174:4468 TRACE :: CSIPMessageCollator::CSIPMessageCollator - [0x19463088]
    06/12/2018|20:29:36.834 174:4468 INFO  :: CAsyncSocketWin32::Connect 190E7160 connecting(async) window 00050ACA socket:23e4 DestAddr:52.112.64.203:443
    06/12/2018|20:29:36.834 174:4468 ERROR :: CSIPAsyncSocket::Connect: HRESULT API failed: 80072733 = hr
    06/12/2018|20:29:36.834 174:4468 TRACE :: SSIPTransportContext::~SSIPTransportContext - [0x001BE618]
    06/12/2018|20:29:36.834 174:4468 INFO  :: CSIPAsyncSocket::Disconnect Shuttingdown 127450E0
    06/12/2018|20:29:36.836 174:4468 TRACE :: CSIPTransportLayerSecurity::Shutdown - [0x19400DE0]
    06/12/2018|20:29:36.836 174:4468 TRACE :: CSIPMessageCollator::~CSIPMessageCollator - [0x1294D518]
    06/12/2018|20:29:36.836 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x1294D518]
    06/12/2018|20:29:36.836 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x19099B20]
    06/12/2018|20:29:36.836 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x19099B18]
    06/12/2018|20:29:36.836 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x19400DE8]
    06/12/2018|20:29:36.837 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x19400DE0]
    06/12/2018|20:29:36.837 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x193E1FF8]
    06/12/2018|20:29:36.837 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x193E1FF0]
    06/12/2018|20:29:36.837 174:4468 TRACE :: SSIPTransportContext::~SSIPTransportContext - [0x193B11B0]
    06/12/2018|20:29:36.837 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x193B1180]
    06/12/2018|20:29:36.837 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x193B1178]
    06/12/2018|20:29:37.009 174:4468 TRACE :: CSIPAsyncSocket::SetLocalAddr - [0x190CF338]
    06/12/2018|20:29:37.009 174:4468 TRACE :: CSIPAsyncSocket::SetRemoteAddr - [0x190CF338]
    06/12/2018|20:29:37.009 174:4468 TRACE :: CSIPAsyncSocket::SetNetworkId - [0x190CF338]
    06/12/2018|20:29:37.009 174:4468 TRACE :: CSIPAsyncSocket::SetLocalIPv4AddressAndSubnet - [0x190CF338]
    06/12/2018|20:29:37.009 174:4468 INFO  :: Created Async workitem 19494938, txn timeout 0, time sensitive 0, txn (00000000)
    06/12/2018|20:29:37.009 174:4468 TRACE :: Async work item posted for TLS negotiation: this 19400C00
    06/12/2018|20:29:37.010 174:4468 TRACE :: CSIPAsyncSocket::Send this 190CF338, sending pbSendBuf 19501208, dwSendBufSize = 187
    06/12/2018|20:29:37.010 174:4468 TRACE :: CSIPAsyncSocket::SendHelper - [0x190CF338]
    06/12/2018|20:29:37.010 174:4468 TRACE :: CAsyncSocketWin32::Send this 190E7160, pbSendBuf 19501208, dwSendBufSize = 187, dwBytesSent = 187
    06/12/2018|20:29:37.010 174:4468 INFO  :: deleting Async workitem 19494938
    06/12/2018|20:29:37.192 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.192 174:4468 INFO  :: Created Async workitem 194945B8, txn timeout 0, time sensitive 0, txn (00000000)
    06/12/2018|20:29:37.192 174:4468 TRACE :: Async work item posted for TLS negotiation: this 19400C00
    06/12/2018|20:29:37.193 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.193 174:4468 TRACE :: CSIPTransportLayerSecurity::StartTlsNegotiationWorkitem TLS negotiation is in progress. Do not start another workitem, this 19400C00
    06/12/2018|20:29:37.193 174:4468 INFO  :: Created Async workitem 194943F8, txn timeout 0, time sensitive 0, txn (00000000)
    06/12/2018|20:29:37.193 174:4468 TRACE :: Async work item posted for TLS negotiation: this 19400C00
    06/12/2018|20:29:37.194 174:4468 INFO  :: deleting Async workitem 194945B8
    06/12/2018|20:29:37.194 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.194 174:4468 TRACE :: CSIPTransportLayerSecurity::StartTlsNegotiationWorkitem TLS negotiation is in progress. Do not start another workitem, this 19400C00
    06/12/2018|20:29:37.194 174:4468 INFO  :: Created Async workitem 194941C8, txn timeout 0, time sensitive 0, txn (00000000)
    06/12/2018|20:29:37.194 174:4468 TRACE :: Async work item posted for TLS negotiation: this 19400C00
    06/12/2018|20:29:37.194 174:4468 INFO  :: deleting Async workitem 194943F8
    06/12/2018|20:29:37.207 174:4468 TRACE :: CSIPAsyncSocket::Send this 190CF338, sending pbSendBuf 19341658, dwSendBufSize = 214
    06/12/2018|20:29:37.207 174:4468 TRACE :: CSIPAsyncSocket::SendHelper - [0x190CF338]
    06/12/2018|20:29:37.207 174:4468 TRACE :: CAsyncSocketWin32::Send this 190E7160, pbSendBuf 19341658, dwSendBufSize = 214, dwBytesSent = 214
    06/12/2018|20:29:37.207 174:4468 INFO  :: deleting Async workitem 194941C8
    06/12/2018|20:29:37.386 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.387 174:4468 INFO  :: Created Async workitem 19494778, txn timeout 0, time sensitive 0, txn (00000000)
    06/12/2018|20:29:37.387 174:4468 TRACE :: Async work item posted for TLS negotiation: this 19400C00
    06/12/2018|20:29:37.387 174:5384 TRACE :: SECURE_SOCKET: security negotiation has completed successfully
    06/12/2018|20:29:37.387 174:5384 TRACE :: SECURE_SOCKET: stream sizes: header 21 trailer 64 max message 16384 buffers 4 block size 16
    06/12/2018|20:29:37.388 174:4468 INFO  :: CSIPTransportLayerSecurity::OnTlsNegotiationComplete (19400C00) successful. Raising OnConnect with S_OK
    06/12/2018|20:29:37.388 174:4468 INFO  :: CSIPCompressor::StartCompressionNegotiation - Link test not yet performed, checking compression settings configured by core
    06/12/2018|20:29:37.388 174:4468 INFO  :: CSIPCompressor::StartCompressionNegotiation - Compression requested - beginning negotiation.
    06/12/2018|20:29:37.388 174:4468 INFO  :: Sending Packet - 52.112.64.203:443 (From Local Address: 192.168.1.40:58931) 354 bytes:
    06/12/2018|20:29:37.388 174:4468 INFO  :: NEGOTIATE sip:52.112.64.203:443 SIP/2.0
    
    Via: SIP/2.0/TLS 192.168.1.40:58931
    
    CSeq: 1 NEGOTIATE
    
    Call-ID: 75416b8f5ec4416f8fbd2e3ad53dfb71
    
    From: <sip:192.168.1.40:58931>;tag=acca12936989483594e846f93e41b4d8
    
    To: <sip:52.112.64.203:443>
    
    Require: ms-compression
    
    ms-negotiate-data: LZ77-8K
    
    Supported: NewNegotiate
    
    Max-Forwards: 0
    
    Content-Length: 0
    
    
    
    
    06/12/2018|20:29:37.388 174:4468 INFO  :: End of Sending Packet - 52.112.64.203:443 (From Local Address: 192.168.1.40:58931) 354 bytes
    06/12/2018|20:29:37.388 174:4468 TRACE :: - encrypted buffer length: 437 bytes.  First 8 bytes:
    06/12/2018|20:29:37.388 174:4468 TRACE :: 	17 03 03 01 B0 C9 B7 F6  :....щض
    06/12/2018|20:29:37.388 174:4468 TRACE :: CSIPTransportLayerSecurity::Send after encryption, BytesLeft = 354, BytesProcessed = 354, cbEncryptedBufSize = 437, spEncryptedBuff = 18EDF598 
    06/12/2018|20:29:37.388 174:4468 TRACE :: CSIPAsyncSocket::Send this 190CF338, sending pbSendBuf 18EDF598, dwSendBufSize = 437
    06/12/2018|20:29:37.388 174:4468 TRACE :: CSIPAsyncSocket::SendHelper - [0x190CF338]
    06/12/2018|20:29:37.388 174:4468 TRACE :: CAsyncSocketWin32::Send this 190E7160, pbSendBuf 18EDF598, dwSendBufSize = 437, dwBytesSent = 437
    06/12/2018|20:29:37.388 174:4468 INFO  :: deleting Async workitem 19494778
    06/12/2018|20:29:37.565 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.565 174:4468 TRACE :: SECURE_SOCKET: decrypting buffer size: 645 (first 8):
    06/12/2018|20:29:37.565 174:4468 TRACE :: 	17 03 03 02 80 7D BF C3  :....}ࠃ
    06/12/2018|20:29:37.565 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x19400C08]
    06/12/2018|20:29:37.565 174:4468 INFO  :: Data Received -52.112.64.203:443 (To Local Address: 192.168.1.40:58931) 573 bytes:
    06/12/2018|20:29:37.565 174:4468 INFO  :: SIP/2.0 200 OK
    
    ms-user-logon-data: RemoteUser
    
    From: <sip:192.168.1.40:58931>;tag=acca12936989483594e846f93e41b4d8
    
    To: <sip:52.112.64.203:443>;tag=2F174692EF914B30AB375A3C4430ED9B
    
    Call-ID: 75416b8f5ec4416f8fbd2e3ad53dfb71
    
    CSeq: 1 NEGOTIATE
    
    Via: SIP/2.0/TLS 192.168.1.40:58931;received=52.112.1.254;ms-received-port=58931;ms-received-cid=C2609800
    
    ms-telemetry-id: 6EC6A855-165A-531E-8DF2-B0C8594B5B19
    
    Require: ms-compression
    
    ms-negotiate-data: LZ77-8K
    
    Supported: NewNegotiate,OCSNative,ECC,IPv6,TlsRecordSplit,PstnTrafficType
    
    Server: RTC/7.0
    
    Content-Length: 0
    
    
    
    
    06/12/2018|20:29:37.565 174:4468 INFO  :: End of Data Received -52.112.64.203:443 (To Local Address: 192.168.1.40:58931) 573 bytes
    06/12/2018|20:29:37.565 174:4468 INFO  :: CSIPCompression::OnRecv (19099898) Compressor has determined that TLS record split is enabled - FALSE.
    06/12/2018|20:29:37.566 174:4468 TRACE :: CSIPClientConnection::OnConnect CSIPClientConnection is in connected state. m_fIsSimulatedConnection = 0
    06/12/2018|20:29:37.566 174:4468 INFO  :: Input registration address 192.168.1.40:58931
    06/12/2018|20:29:37.566 174:4468 INFO  :: Input registration address is Ipv6/Ipv4
    06/12/2018|20:29:37.585 174:4468 INFO  :: SIP_MSG_PROCESSOR::OnRequestConnectionConnectComplete - Enter this: 12450048, callid=(null), ErrorCode: 0x0
    06/12/2018|20:29:37.587 174:4468 INFO  :: SIP_AUTH(5dafec) SetState (0) => (1)
    06/12/2018|20:29:37.587 174:4468 INFO  :: SignMsg: send request without signature for trans(3f7b938)
    06/12/2018|20:29:37.587 174:4468 INFO  :: Trxn corr-id (03F7B8F8), SIP msg corr-id (cdf4b13b)
    06/12/2018|20:29:37.587 174:4468 INFO  :: Sending Packet - 52.112.64.203:443 (From Local Address: 192.168.1.40:58931) 838 bytes:
    06/12/2018|20:29:37.587 174:4468 INFO  :: REGISTER sip:mycompany.com SIP/2.0
    
    Via: SIP/2.0/TLS 192.168.1.40:58931
    
    Max-Forwards: 70
    
    From: <sip:useraccount@mycompany.com>;tag=e9eb3f20da;epid=0719115c39
    
    To: <sip:useraccount@mycompany.com>
    
    Call-ID: 62e142ff2000470f94318f792ceb44e7
    
    CSeq: 1 REGISTER
    
    Contact: <sip:192.168.1.40:58931;transport=tls;ms-opaque=5e5e11f1ac>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:69E26E43-4F23-537D-A26E-3B1820B85B3B>"
    
    User-Agent: UCCAPI/16.0.9330.2087 OC/16.0.9330.2087 (Skype for Business)
    
    Supported: gruu-10, adhoclist, msrtc-event-categories
    
    Supported: ms-forking
    
    Supported: ms-cluster-failover
    
    Supported: ms-userservices-state-notification
    
    ms-keep-alive: UAC;hop-hop=yes
    
    Event: registration
    
    ms-telemetry-id: 628d5a75-0e34-424f-b909-7b3b8a0b805f
    
    Content-Length: 0
    
    
    
    
    06/12/2018|20:29:37.587 174:4468 INFO  :: End of Sending Packet - 52.112.64.203:443 (From Local Address: 192.168.1.40:58931) 838 bytes
    06/12/2018|20:29:37.587 174:4468 TRACE :: CSIPCompression::CompressSendBuffer after compression, BytesLeft = 838, BytesProcessed = 838, cbDataCompressed = 844, psCompressedData = 18F486E8 
    06/12/2018|20:29:37.587 174:4468 TRACE :: - encrypted buffer length: 917 bytes.  First 8 bytes:
    06/12/2018|20:29:37.587 174:4468 TRACE :: 	17 03 03 03 90 41 17 57  :....с.W
    06/12/2018|20:29:37.587 174:4468 TRACE :: CSIPTransportLayerSecurity::Send after encryption, BytesLeft = 844, BytesProcessed = 844, cbEncryptedBufSize = 917, spEncryptedBuff = 19449E60 
    06/12/2018|20:29:37.587 174:4468 TRACE :: CSIPAsyncSocket::Send this 190CF338, sending pbSendBuf 19449E60, dwSendBufSize = 917
    06/12/2018|20:29:37.587 174:4468 TRACE :: CSIPAsyncSocket::SendHelper - [0x190CF338]
    06/12/2018|20:29:37.587 174:4468 TRACE :: CAsyncSocketWin32::Send this 190E7160, pbSendBuf 19449E60, dwSendBufSize = 917, dwBytesSent = 917
    06/12/2018|20:29:37.587 174:4468 INFO  :: SignMsg: send request without signature for trans(1936fbb8)
    06/12/2018|20:29:37.587 174:4468 INFO  :: Trxn corr-id (1936FB78), SIP msg corr-id (cdf4b13d)
    06/12/2018|20:29:37.587 174:4468 INFO  :: Sending Packet - 52.112.64.203:443 (From Local Address: 192.168.1.40:58931) 850 bytes:
    06/12/2018|20:29:37.588 174:4468 INFO  :: REGISTER sip:mycompany.com SIP/2.0
    
    Via: SIP/2.0/TLS 192.168.1.40:58931
    
    Max-Forwards: 70
    
    From: <sip:useraccount@mycompany.com>;tag=e9eb3f20da;epid=0719115c39
    
    To: <sip:useraccount@mycompany.com>
    
    Call-ID: 62e142ff2000470f94318f792ceb44e7
    
    CSeq: 2 REGISTER
    
    Contact: <sip:192.168.1.40:58931;transport=tls;ms-opaque=5e5e11f1ac>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:69E26E43-4F23-537D-A26E-3B1820B85B3B>"
    
    User-Agent: UCCAPI/16.0.9330.2087 OC/16.0.9330.2087 (Skype for Business)
    
    Supported: gruu-10, adhoclist, msrtc-event-categories
    
    Supported: ms-forking
    
    Supported: ms-cluster-failover
    
    Supported: ms-userservices-state-notification
    
    ms-keep-alive: UAC;hop-hop=yes
    
    Expires: 0
    
    Event: registration
    
    ms-telemetry-id: 628d5a75-0e34-424f-b909-7b3b8a0b805f
    
    Content-Length: 0
    
    
    
    
    06/12/2018|20:29:37.588 174:4468 INFO  :: End of Sending Packet - 52.112.64.203:443 (From Local Address: 192.168.1.40:58931) 850 bytes
    06/12/2018|20:29:37.588 174:4468 TRACE :: CSIPCompression::CompressSendBuffer after compression, BytesLeft = 850, BytesProcessed = 850, cbDataCompressed = 856, psCompressedData = 18F46170 
    06/12/2018|20:29:37.588 174:4468 TRACE :: - encrypted buffer length: 933 bytes.  First 8 bytes:
    06/12/2018|20:29:37.588 174:4468 TRACE :: 	17 03 03 03 A0 09 15 53  :......S
    06/12/2018|20:29:37.588 174:4468 TRACE :: CSIPTransportLayerSecurity::Send after encryption, BytesLeft = 856, BytesProcessed = 856, cbEncryptedBufSize = 933, spEncryptedBuff = 1944B8D8 
    06/12/2018|20:29:37.588 174:4468 TRACE :: CSIPAsyncSocket::Send this 190CF338, sending pbSendBuf 1944B8D8, dwSendBufSize = 933
    06/12/2018|20:29:37.588 174:4468 TRACE :: CSIPAsyncSocket::SendHelper - [0x190CF338]
    06/12/2018|20:29:37.588 174:4468 TRACE :: CAsyncSocketWin32::Send this 190E7160, pbSendBuf 1944B8D8, dwSendBufSize = 933, dwBytesSent = 933
    06/12/2018|20:29:37.766 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.766 174:4468 TRACE :: SECURE_SOCKET: decrypting buffer size: 613 (first 8):
    06/12/2018|20:29:37.766 174:4468 TRACE :: 	17 03 03 02 60 A5 DC 8E  :....`Ɯ΍
    06/12/2018|20:29:37.766 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x19400C08]
    06/12/2018|20:29:37.766 174:4468 TRACE :: CSIPCompression::DecompressRecvBuffer decompression, BytesProcessed = 542, cbDataDeCompressed = 536, psDecompressedData = 19489838 
    06/12/2018|20:29:37.766 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190998A0]
    06/12/2018|20:29:37.766 174:4468 INFO  :: Data Received -52.112.64.203:443 (To Local Address: 192.168.1.40:58931) 536 bytes:
    06/12/2018|20:29:37.766 174:4468 INFO  :: SIP/2.0 301 Redirect request to Home Forest Edge
    
    ms-user-logon-data: RemoteUser
    
    From: <sip:useraccount@mycompany.com>;tag=e9eb3f20da;epid=0719115c39
    
    To: <sip:useraccount@mycompany.com>;tag=2F174692EF914B30AB375A3C4430ED9B
    
    Call-ID: 62e142ff2000470f94318f792ceb44e7
    
    CSeq: 1 REGISTER
    
    Via: SIP/2.0/TLS 192.168.1.40:58931;received=52.112.1.254;ms-received-port=58931;ms-received-cid=C2609800
    
    ms-telemetry-id: 628d5a75-0e34-424f-b909-7b3b8a0b805f
    
    Contact: <sip:sipfedau1.online.lync.com:443;transport=tls>
    
    Expires: 2592000
    
    Content-Length: 0
    
    
    
    
    06/12/2018|20:29:37.766 174:4468 INFO  :: End of Data Received -52.112.64.203:443 (To Local Address: 192.168.1.40:58931) 536 bytes
    06/12/2018|20:29:37.766 174:4468 TRACE :: CSIPMessageCollator::AsyncProcessSipMsg - [0x19463088]
    06/12/2018|20:29:37.766 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x19463088]
    06/12/2018|20:29:37.766 174:4468 INFO  :: Trxn corr-id (03F7B8F8), SIP msg corr-id (cdf4b13b)
    06/12/2018|20:29:37.766 174:4468 INFO  :: ~Out trxn corr-id (03F7B8F8)
    06/12/2018|20:29:37.944 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190CF340]
    06/12/2018|20:29:37.944 174:4468 TRACE :: SECURE_SOCKET: decrypting buffer size: 613 (first 8):
    06/12/2018|20:29:37.944 174:4468 TRACE :: 	17 03 03 02 60 D6 1C EB  :....`֮덊06/12/2018|20:29:37.944 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x19400C08]
    06/12/2018|20:29:37.944 174:4468 TRACE :: CSIPCompression::DecompressRecvBuffer decompression, BytesProcessed = 542, cbDataDeCompressed = 536, psDecompressedData = 19487A08 
    06/12/2018|20:29:37.944 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x190998A0]
    06/12/2018|20:29:37.944 174:4468 INFO  :: Data Received -52.112.64.203:443 (To Local Address: 192.168.1.40:58931) 536 bytes:
    06/12/2018|20:29:37.944 174:4468 INFO  :: SIP/2.0 301 Redirect request to Home Forest Edge
    
    ms-user-logon-data: RemoteUser
    
    From: <sip:useraccount@mycompany.com>;tag=e9eb3f20da;epid=0719115c39
    
    To: <sip:useraccount@mycompany.com>;tag=2F174692EF914B30AB375A3C4430ED9B
    
    Call-ID: 62e142ff2000470f94318f792ceb44e7
    
    CSeq: 2 REGISTER
    
    Via: SIP/2.0/TLS 192.168.1.40:58931;received=52.112.1.254;ms-received-port=58931;ms-received-cid=C2609800
    
    ms-telemetry-id: 628d5a75-0e34-424f-b909-7b3b8a0b805f
    
    Contact: <sip:sipfedau1.online.lync.com:443;transport=tls>
    
    Expires: 2592000
    
    Content-Length: 0
    
    
    
    
    06/12/2018|20:29:37.945 174:4468 INFO  :: End of Data Received -52.112.64.203:443 (To Local Address: 192.168.1.40:58931) 536 bytes
    06/12/2018|20:29:37.945 174:4468 TRACE :: CSIPMessageCollator::AsyncProcessSipMsg - [0x19463088]
    06/12/2018|20:29:37.945 174:4468 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x19463088]
    06/12/2018|20:29:37.945 174:4468 INFO  :: Trxn corr-id (1936FB78), SIP msg corr-id (cdf4b13d)
    06/12/2018|20:29:37.945 174:4468 INFO  :: REGISTER_CONTEXT(12450048) SetAndNotify Recv(3) at State (2)
    06/12/2018|20:29:37.945 174:4468 INFO  :: REGISTER_CONTEXT:State (2) => (3)
    06/12/2018|20:29:37.945 174:4468 INFO  :: SIP_REGISTER:State (3) => (0)
    06/12/2018|20:29:37.945 174:4468 INFO  :: UCCP:NegotiatedAuthProt0x10000
    06/12/2018|20:29:37.945 174:4468 TRACE :: CUccServerEndpoint::UpdateEndpointState - Update state from 3 to 4. Status 0. Status text (null).
    06/12/2018|20:29:37.946 174:4468 INFO  :: Function: CUccServiceOperationManager::DisableServManager
    06/12/2018|20:29:37.946 174:4468 TRACE :: Condition failed with 80ee0061: 'm_fServMgrEnabled'
    06/12/2018|20:29:37.946 174:4468 INFO  :: Function: CUccServerEndpoint::UpdateEndpointState
    06/12/2018|20:29:37.946 174:4468 ERROR :: HRESULT API failed: 80ee0061 = hr. DisableServManager
    06/12/2018|20:29:37.946 174:4468 INFO  :: CUccDnsResolverManager::Stop MR-INFO - [193DBFB0] DNS resolver manager stopped
    06/12/2018|20:29:37.946 174:4468 INFO  :: ~Out trxn corr-id (1936FB78)
    06/12/2018|20:29:37.946 174:4468 INFO  :: CSIPAsyncSocket::Disconnect Shuttingdown 190E7160
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayerSecurity::Shutdown - [0x19400C00]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPMessageCollator::~CSIPMessageCollator - [0x19463088]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x19463088]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x190998A0]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x19099898]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x19400C08]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x19400C00]
    06/12/2018|20:29:37.948 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x190CF340]
    06/12/2018|20:29:37.949 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x190CF338]
    06/12/2018|20:29:37.949 174:4468 TRACE :: SSIPTransportContext::~SSIPTransportContext - [0x193B0F08]
    06/12/2018|20:29:37.949 174:4468 TRACE :: CSIPTransportLayerNotify::~CSIPTransportLayerNotify - [0x193B0ED8]
    06/12/2018|20:29:37.949 174:4468 TRACE :: CSIPTransportLayer::~CSIPTransportLayer - [0x193B0ED0]
    06/12/2018|20:29:37.949 174:4468 INFO  :: SIP_REGISTER::Unregistration already in unregister/ed state (0), this [005DAFC8]
    06/12/2018|20:29:37.949 174:4468 INFO  :: SIP_STACK::DeleteSipEndpoint deleting sip endpoint 005DA990, this 12A898A0
    06/12/2018|20:29:37.949 174:4468 INFO  :: SIP_ENDPOINT::Shutdown (5da990) Shutdown
    06/12/2018|20:29:37.949 174:4468 TRACE :: SA(6e584a8) ReInit
    06/12/2018|20:29:37.949 174:4468 TRACE :: SA(6e584a8) ReInit
    06/12/2018|20:29:37.949 174:4468 TRACE :: SA(6e584a8) ReInit
    06/12/2018|20:29:37.949 174:4468 TRACE :: SA(6e584a8) ReInit
    06/12/2018|20:29:37.949 174:4468 INFO  :: this(005DAFEC) - SA(06E584A8) Removed
    06/12/2018|20:29:37.949 174:4468 INFO  :: SIP_AUTH(5dafec) SetState (1) => (0)
    06/12/2018|20:29:37.949 174:4468 INFO  :: CUccDnsResolverManager::Stop MR-INFO - [193DBFB0] DNS resolver manager stopped
    

    According to IPv6 support in Office 365 we may need to specifically request IPv6 support. I was expecting that it would automagically fallback to IPv4 if we had not done this.

    Any advice on how to troubleshoot?

    Tuesday, June 12, 2018 8:36 AM

Answers

  • Looks like IPv6 is indeed only available is specific regions and has some additional constraints around Audio Conferencing to take into consideration:

    > In order to enable IPV6 we will need to migrate to either NOAM region ( 0A,0B ) or EMEA region(0E). Also we see the tenant is hosting ACP enabled users and cross region (APAC to NOAM/EMEA) is not supported for ACP enabled users.

    So at this point this is in the too hard bucket for our IT team as moving regions is a big task, I'm the first user to be affected, and we will continue to hit this until either the Skype for Business client can properly handle dual stack clients, or IPv6 is enabled across all tenants. It would be nice to some comment from Microsoft on approach and timeline given that IPv6 is enabled on other Office 365 services.

    • Marked as answer by ColinBowern Sunday, June 17, 2018 11:12 PM
    Sunday, June 17, 2018 11:09 PM

All replies

  • Hi ColinBowern,

    According to your description, I suggest you could change back to IPv4.

    Here is the similar case you could refer to:
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10-mso_o365b/s4b-no-common-authentication-method-detected/647b538d-2f95-41a9-9df5-07770fa2e0a4?auth=1 

    In addition, according to the official document, IPv6 is not available in all regions and Microsoft may not be able to activate it for your Tenant at this time.

    Best Regard,
    Evan
    • Proposed as answer by Evan78 Jiang Thursday, June 14, 2018 5:46 AM
    Wednesday, June 13, 2018 10:39 AM
  • Looks like IPv6 is indeed only available is specific regions and has some additional constraints around Audio Conferencing to take into consideration:

    > In order to enable IPV6 we will need to migrate to either NOAM region ( 0A,0B ) or EMEA region(0E). Also we see the tenant is hosting ACP enabled users and cross region (APAC to NOAM/EMEA) is not supported for ACP enabled users.

    So at this point this is in the too hard bucket for our IT team as moving regions is a big task, I'm the first user to be affected, and we will continue to hit this until either the Skype for Business client can properly handle dual stack clients, or IPv6 is enabled across all tenants. It would be nice to some comment from Microsoft on approach and timeline given that IPv6 is enabled on other Office 365 services.

    • Marked as answer by ColinBowern Sunday, June 17, 2018 11:12 PM
    Sunday, June 17, 2018 11:09 PM