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Exchange Connector not parsing some E-mails for some paticular Incidents.

    Question

  • Hello,

    I met a very strange question on SCSM 2012 SP1 & Exchange Connector 3.0 RTM.

    1. Whenever I send an E-mail to the mailbox without WorkItem ID, a new incident will be created properly. (Correct)

    2. If I send an E-mail with [Incident ID], some Incidents are updated properly, but some others cannot be updated anyway.

    3. All Incidents are created by the same Exchange Connector. So there's no difference between the Incidents.

    4. If an Incident can be processed, every E-mail was processed and the Connectore update the Incident properly anytime. The E-mail will be deleted by design.

    5. If an Incident can NOT be processed, no E-mail was processed. The incident is always in the original status. The E-mail will be set as Read but not deleted.

    Can anybody shed some light on me? Thanks in advance.


    Yog Li

    Wednesday, September 04, 2013 8:09 AM

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