locked
My computer keeps experiencing BSOD RRS feed

  • Question

  • I have an asus eeepc with windows 7 starter it keeps experiencing BSOD most of the time it says REFERENCE_BY_POINTER and it restarts every ten mins. if i get lucky sometimes more frequently and i do not want to have to reinstall the software if you have any help or anything please respnd ASAP!!!
    Monday, December 6, 2010 1:36 AM

Answers

All replies

  • It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

    • Marked as answer by rockstar1996 Tuesday, December 7, 2010 3:06 AM
    • Unmarked as answer by rockstar1996 Tuesday, December 7, 2010 3:06 AM
    Monday, December 6, 2010 5:36 AM
  • Thank you very much auggy  for responding i have uploaded the files here is the link https://cid-38f260a2c142e70a.office.live.com/self.aspx/.Documents/Dump.zip?wa=wsignin1.0&sa=155486982 please get back asap for a solution to this annoying problem thanks.

    Monday, December 6, 2010 11:42 AM
  • I can't seem to access the minidump files.

    Can you make sure the minidump files are in a "public folder" "shared with everyone"

    Monday, December 6, 2010 2:36 PM
  • Sorry i thought it was set on default to share with everyone it should work now but anyways here is the link: http://cid-38f260a2c142e70a.office.live.com/browse.aspx/Shared%20docs 
    Monday, December 6, 2010 9:31 PM
  • OK, the link works now.

    The minidump files show a REFERENCE_BY_POINTER (18) stop error caused by the tmcomm.sys.

    The tmcomm.sys is a Trend Micro driver.

    This error has been reported before such as in the following two links:

    http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/18d729f2-9344-4ee3-86ff-b7512ef98f1a

    http://www.sevenforums.com/crashes-debugging/118865-bsod-reference-pointer.html

    You could try uninstalling and reinstalling Trend Micro or go with other security software such as Microsoft Security Essentials.

     

     

    • Marked as answer by rockstar1996 Tuesday, December 7, 2010 3:07 AM
    Monday, December 6, 2010 10:35 PM
  • I have located the file your talking about in system32 and deleted it my computer seems to be working better than it was so far  but when i open picasa 3 it goes to a blue screen i also have installed windows defender after i got the computer it did not  have it with it i deleted some files but it will not let me delete the rest of them from program files will it couse any problems in this state? Any solutions to the picasa problem i mentioned please comment back asap thanks! oh and one more thing will avast be fine for my anti-virus?
    Tuesday, December 7, 2010 12:05 AM
  • Can you provide the minidump file(s) via Windows Live SkyDrive from the crash when you open Picasa?

    Also, for what program can you not delete files?

    Also, did you uninstall Trend Micro using "Uninstall a program"?

     

    Tuesday, December 7, 2010 12:37 AM
  • Picasa seems to be working at the moment. The program which i cannot remove is windows defender it does not show up in "Uninstall a program"  and when i went to program files i tried to delete it and it said i must be a trusted installer so there is programs left in there will they be fine? For trend micro it did not show up in "Uninstall a Program" because it was removed previously but not all of it was removed including the following program that you mentioned. I looked up the program in win32 and found it the program  tmcomm.sys which i deleted. Any help with the windows defender problem is there any way in which it can be deleted?
    Tuesday, December 7, 2010 1:34 AM
  • Windows Defender is part of Windows 7 and, as such, should not be deleted.

    However, you may be referring to Windows Security Essentials which is a separate program and it appears you had previously installed it.

    I would suggest to run the uninstallers for both Trend Micro and Microsoft Security Essentials, links are available from the following link:

    http://www.sevenforums.com/tutorials/78961-av-uninstallers.html

    There appears to be remnants of previous installations of Trend Micro and Microsoft Security Essentials on the system so hopefully running the uninstallers will clean up the remnants.

     

    Tuesday, December 7, 2010 2:17 AM
  • Okay i will do my best thank you very very much for all of your help!!!!!
    Tuesday, December 7, 2010 2:40 AM
  • You're welcome, and good luck!
    Tuesday, December 7, 2010 4:47 AM