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Windows Has Recovered From An Unexpected Shut Down - Blue Screen Error RRS feed

  • Question

  • blue screen every time i play a online game:

    Problem Event Name: Blue Screen

    OS Version: 6.1.7601.2.1.0.256.4

    Locale ID: 4122

    BCCode: 124

    BCP1: 0000000000000000

    BCP2: FFFFFA8004FFF8F8

    BCP3: 0000000000000000

    BCP4: 0000000000000000

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1

    C:\Windows\Minidump\061012-23515-01.dmp

    C:\Users\AppData\Local\Temp\WER-30312-0.sysdata.xml

    I checked the error with the blue screen viewer:

    Bug Check Code: 0x00000124

    Parameter 1: 00000000`000000...

    Parameter 2: fffffa80`04fff8f8

    Parameter 3: 00000000`000000...

    Parameter 4: 00000000`000000...

    Dump File: 061012-23515-01.dmp

    Crash Time: 10.6.2012.19:32:51

    Bug Check String:

    Bug Check Code: 0x00000124

    Caused By Driver: ntoskrnl.exe

    Caused By Adress: ntoskrnl.exe+4b09...

    File Description: NT Kernel & System 

    Product Name: Microsoft Windows

    Company: Microsoft Corporation

    File Version: 6.1.7601.17803 (wi...

    Processor: x64

    Crash Adress: ntoskrnl.exe+4b09...

    Stack Adress 1:

    Stack Adress 2:

    Stack Adress 3:

    Processor Cores: 2

    Major Version: 15

    Minor Version: 7601

    Dump File Size: 262.144

    pls someone help me to fix this tnx

    • Moved by Carey FrischMVP Wednesday, June 13, 2012 11:49 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Wednesday, June 13, 2012 7:33 PM

Answers

  • BUGCHECK_STR:  0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    I suggest you update the drivers first, unplug and replug the hardware. Have a hardware troubleshooting in the Control Panel->Troubleshooting->Hardware troubleshooting. In the meantime, you may have a hardware diagnostic with the tool that is build in the BIOS.


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Monday, June 18, 2012 2:30 AM
  • Hi,

    I suggest you upload *.dump file on SkyDrive and let us analyze for you.  Do you remember what operation have you done and then this issue occurs? Do you have installed patches from the Windows Update before the blue screen?

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    Here is a related discussion can be referred to.

    Windows 7 - Random BSOD BCCODE:124 WIN7

    http://www.sevenforums.com/crashes-debugging/190066-random-bsod-bccode-124-win7.html


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Friday, June 15, 2012 6:15 AM
  • The Stop 0x00000124 (WHEA_UNCORRECTABLE_ERROR) indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    The value of the first parameter indicates that a machine check exception occurred.

    Read the page at the following address

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/

    to know how you can upload the DMP file to your Windows Live SkyDrive (remember to make it publicly accessible and to post the URL here), so we can analyze it and suggest you a solution for your problem.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Friday, June 15, 2012 6:39 PM
  • The DMP file indicates that the problem is related to your hardware: the processor bus is indicated as the faulting component.
    Some suggestions: try to clean up the inside of the machine to ensure there's no dust, revert it back to a non-overclocked status (if the PC is overclocked), verify that the PC is adequately cooled, check that you've installed all the updated drivers for your system.
    Also contact the computer's manufacturer and ask for support or go to a technical assistance lab, since this kind of problem can be caused by several components.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Saturday, June 16, 2012 8:56 AM

All replies

  • Hi,

    I suggest you upload *.dump file on SkyDrive and let us analyze for you.  Do you remember what operation have you done and then this issue occurs? Do you have installed patches from the Windows Update before the blue screen?

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    Here is a related discussion can be referred to.

    Windows 7 - Random BSOD BCCODE:124 WIN7

    http://www.sevenforums.com/crashes-debugging/190066-random-bsod-bccode-124-win7.html


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Friday, June 15, 2012 6:15 AM
  • ok i will try to upload the dump file.

    i have this problem since i bought this computer, i tryed a lot of times to reinstall windows but the blue screen its coming again.

    btw how can i post the dump file ? tnx

    Friday, June 15, 2012 1:08 PM
  • The Stop 0x00000124 (WHEA_UNCORRECTABLE_ERROR) indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    The value of the first parameter indicates that a machine check exception occurred.

    Read the page at the following address

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/

    to know how you can upload the DMP file to your Windows Live SkyDrive (remember to make it publicly accessible and to post the URL here), so we can analyze it and suggest you a solution for your problem.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Friday, June 15, 2012 6:39 PM
  • Friday, June 15, 2012 7:38 PM
  • The DMP file indicates that the problem is related to your hardware: the processor bus is indicated as the faulting component.
    Some suggestions: try to clean up the inside of the machine to ensure there's no dust, revert it back to a non-overclocked status (if the PC is overclocked), verify that the PC is adequately cooled, check that you've installed all the updated drivers for your system.
    Also contact the computer's manufacturer and ask for support or go to a technical assistance lab, since this kind of problem can be caused by several components.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Saturday, June 16, 2012 8:56 AM
  • thank you very much, but if i buy a new processor will the error come again ? 
    Saturday, June 16, 2012 9:24 AM
  • If the CPU was the faulting component, the substitution could be the solution. In my opinion, it's better to perform the diagnostic test on the PC before proceeding.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Saturday, June 16, 2012 9:39 AM
  • how can i do this  diagnostic test ? tnx


    Saturday, June 16, 2012 10:46 AM
  • For example, you can perform memory diagnostic by means of Memtest86+ (http://www.memtest.org/).
    Other test could require using other specific programs or software provided by the PC's manufacturer.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Saturday, June 16, 2012 11:08 AM
  • good thank you for your help bye.

    Saturday, June 16, 2012 11:25 AM
  • BUGCHECK_STR:  0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    I suggest you update the drivers first, unplug and replug the hardware. Have a hardware troubleshooting in the Control Panel->Troubleshooting->Hardware troubleshooting. In the meantime, you may have a hardware diagnostic with the tool that is build in the BIOS.


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Tuesday, June 26, 2012 9:32 AM
    Monday, June 18, 2012 2:30 AM