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Word 2010 crashing MSVCR90.dll RRS feed

  • Question

  • Hallo,

    We have issue with Microsoft Word 2010 Crashing Problems. 

    I found some information about this in other posts, but nothing helps.

    I have idea that it is crushed then I updated office to SP1 and other updates.

    I see in users event viewer application log this error:

    Faulting application name: WINWORD.EXE, version: 14.0.6123.5005, time stamp: 0x5007bc1d
    Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
    Exception code: 0xc0000417
    Fault offset: 0x000320f0
    Faulting process id: 0x1124
    Faulting application start time: 0x01cdacffaf9a522c
    Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
    Report Id: 6af24c6d-18f6-11e2-a431-e02a82cc4c18
    Any suggestions?



    • Edited by Di Ko Thursday, October 18, 2012 8:45 AM
    Thursday, October 18, 2012 8:26 AM

All replies

  • Any new suggestions? I read this already and it gives me no effect.
    Tuesday, October 23, 2012 9:58 AM
  • Hi Di Ko,

    I have the same issue with 150 Workstation from one of my customers. Exaclty the same configuration. Win7 32bits + Office 2010 32 bit. The problem is random. Some doesn't happend for a few days.
    The error in all the random systems where I checked had been the same all the time.

    I tried several thing from other posts and also my own troubleshooting:

    1. Opened word in safe mode
    2. Disabled all installed add-ins
    3. Changed the printer drivers, uninstalled printer, etc
    4. Reinstalled VC++ redistributable
    5. Saved the documents with different names (all Word 2010 docx)
    6. Replaced normal.dot
    7. Disable Custom Templates, because the use it in this company.
    8. The systems doesn't have any Convertor installed. They were al clean deployed with MDT.

    It is drivinng me crazy. I just hope you found a solution.
    thanks in advance. 

    Faulting application name: WINWORD.EXE, version: 14.0.6129.5000, time stamp: 0x5082f354
    Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
    Exception code: 0xc0000417
    Fault offset: 0x000320f0
    Faulting process id: 0x121c
    Faulting application start time: 0x01ce1b35bf32e758
    Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
    Report Id: 38eba5f7-8736-11e2-88f4-e8393546d489

    Tuesday, March 12, 2013 2:29 PM