Microsoft help viewer has encountered an unexpected problem and cannot continue RRS feed

  • Question

  • In Microsoft Word, when I try to open files on the desktop which have been created in Word, I get an error which states "There was a problem sending the command to the program" and the document will not open. I can create 'new' files in Word, but cannot open any files.

    Also, when I hit "?" in Microsoft Office Word, I get message which reads "The Help Viewer has encountered an unexpected problem and cannot continue".

    I can open 'old' files in Excel with no problem whatsoever.

    I have uninstalled and reinstalled Office several times and still get the same result. This is on a new computer running Windows 8.

    Monday, October 21, 2013 9:35 PM


All replies