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Windows Explorer Crashes RRS feed

  • Question

  • Sometime following installation of Win 7 I noticed that at each startup of the system, Explorer would stop responding and the a message would appear saying that the system was looking for a solution and then it would restart.  This is happening on my primary work station and on my laptop and has been occurring for at least the past 2 maybe 3 months.  Today, it has started to crash and restart when I am using Explorer to find files, surprisingly when I click on Desktop.  I have one other machine with Win 7 on it in the office and it is not having this problem.  Is there any resolution to this??
    Charles
    Friday, February 12, 2010 3:17 PM

All replies

  • Hi Charles,

    please download this reg file from my SkyDrive:
    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here. I take at the dump, maybe I can see the cause.

    André
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 12, 2010 4:53 PM
  • Andre:
    Hate to sound so out of it, but what happens after I download your file.  Right now, I just have it sitting on the desktop.
    Charles
    Friday, February 12, 2010 6:00 PM
  • Hi Charles,
    this files configures the Windows Error Reporting service to generate a MiniDump of the explorer and saves it to C:\localdumps. If the file is now on your desktop, make a double click on it to import the settings and wait for the next crash. After the crash, you can find a explorer.<Number>.exe.dmp file under C:\Localdumps. Upload this file please.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 12, 2010 6:44 PM
  • Andre:
    I get the following message when trying to run the file.
    <!-- [if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--><!-- [if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--><!-- [if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" LatentStyleCount="156"> </w:LatentStyles> </xml><![endif]--> <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Arial; mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!-- [if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--><!-- [if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="_x0000_i1025" type="#_x0000_t75" style='width:153pt; height:45pt'> <v:imagedata src="file:///C:\Users\CRF\AppData\Local\Temp\msohtml1\01\clip_image001.png" o:title="" croptop="20501f" cropbottom="27989f" cropright="42348f"/> </v:shape><![endif]--><!-- [if !vml]--><!-- [endif]--> "Cannot import C:\User\CRF Desktop\WER_Explorer.reg:  Error accessing the registry."
    Any thoughts.
    Charles
    Saturday, February 13, 2010 1:55 PM
  • "Cannot import C:\User\CRF Desktop\WER_Explorer.reg:  Error accessing the registry."
    Hi,

    do you have admin rights on your machine? Is UAC on?

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 13, 2010 11:29 PM
  • Hi:
    I changed from a standard user to an administrator and it still does it.
    Charles
    Sunday, February 14, 2010 12:49 PM
  • Hi,

    start regedit.exe and go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

    and create a new key with the name explorer.exe and create a new string with the type REG_EXPAND_SZ and name it DumpFolder. Enter a valid path into the string Dumpfolder.

    When the explorer crashes, Windows Error Reporting Service creates a dmp file in the folder which you entered under DumpFolder . Please upload the file to your public Skydrive folder and post the link here.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 15, 2010 4:08 PM