Accessing Contact Phone Number from Account RRS feed

  • Question

  • Hi

    I am using CRM 2011 on -premises and I am trying to retrieve primary contact's phone number from account in CASE entity.

    In case entity I would like to get the contact Name, and contact phone number of the person who is a primary contact of Account, I like this to populate when user selects account.


    Would be great if someone help me or direct me on this I am not a good programmer but could try my head around.

    Currently I can access the name of the account using below code but I dont know how I can get the parentcontactid and details using Jscript I preume I might need to use soap but dont know how.


    function getDetails(){

    var lookupItem = new Array();
     lookupItem = Xrm.Page.getAttribute("customerid").getValue();

     if (lookupItem[0] != null)

      var name = lookupItem[0].name;
      var guid = lookupItem[0].id;
      var entType = lookupItem[0].entityType;






    Tuesday, November 29, 2011 9:01 AM


  • Sorry, but this forum covers the Microsoft Certifications and Exams. Maybe you want to ask the question in a forum targeting the CRM?

    With kind regards,


    • Proposed as answer by Mr. Wharty Tuesday, November 29, 2011 11:53 PM
    • Marked as answer by Mr. Wharty Wednesday, February 15, 2012 11:50 PM
    Tuesday, November 29, 2011 10:46 AM