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How to CC Primary Owner on notification email? RRS feed

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    The notification for just Assigned To User works fine.  When I import the MP with the below it erros out.  I am trying to send the notification to both Assigned to User and Primary Owner:

    <WorkflowParameter Name="InstanceId" Type="guid">$Data/BaseManagedEntityId$</WorkflowParameter>
                  <WorkflowArrayParameter Name="UserRelationshipIdList" Type="guid">
                    <Item>$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$</Item>
		    <Item>$MPElement[Name='WorkItem!System.WorkItem.IncidentPrimaryOwner']$</Item>
		    </WorkflowArrayParameter>

    This errors out on import:

    The management pack import failed. 
Errors (1):
The configuration specified for Module WA is not valid.
: Cannot find specified MPElement WorkItem!System.WorkItem.IncidentPrimaryOwner in expression: $MPElement[Name='WorkItem!System.WorkItem.IncidentPrimaryOwner']$
Cannot find ManagementPackElement [Type=ManagementPackElement, ID=System.WorkItem.IncidentPrimaryOwner] in management pack ManagementPack:[Name=System.WorkItem.Library, KeyToken=31bf3856ad364e35, Version=7.0.6555.0].

      Any ideas?

    Friday, November 30, 2012 10:18 PM

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    System.WorkItem.IncidentPrimaryOwner relationship stored in System.WorkItem.Incident management pack. So you must add reference to this MP and change alias from 'WorkItem! to alias of incident MP. 

    SCSMSolutions
    email: freemanru (at) gmail (dot) com

    Monday, December 3, 2012 7:41 PM
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    <Reference Alias="IncidentLibrary">
<ID>System.WorkItem.Incident.Library</ID>
<Version>7.0.6555.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>



<WorkflowArrayParameter Name="UserRelationshipIdList" Type="guid">
<Item>$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$</Item>
<Item>$MPElement[Name='IncidentLibrary!System.WorkItem.IncidentPrimaryOwner']$</Item>
</WorkflowArrayParameter>

    Ok, I modified the alias to point to the correct MP. My modified MP imports with no errors but does not work.  I can check the status of the workflow and see that it runs but no email is recieved. If I remove the Primary Owner entry the workflow runs as it should. It is only when I add the above entry does it fail.

    Thanks!

    Monday, December 3, 2012 10:10 PM
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    Check the Operations Manager log on your server.

    SCSMSolutions
    email: freemanru (at) gmail (dot) com

    Monday, December 3, 2012 11:40 PM
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    Nope, no errors in the Ops log.

    The workflow log is useless, is there any other way to see what is happening under the hood?

    Tuesday, December 4, 2012 2:06 PM
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    Hi,

    the Primary Owner is wrong - primary Owner is specified with:

    "$MPElement[Name='CoreIncident!System.WorkItem.IncidentPrimaryOwner']$"

    You also have to change the WorkflowArrayParameter to get the PrimaryOwner notfified with:

                      <WorkflowArrayParameter Name="UserAliasOrRelationships" Type="string">
                    <Item>42179172-3d24-cfc8-3944-b0a18f550214</Item>
                  </WorkflowArrayParameter>

    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    Tuesday, December 4, 2012 7:02 PM
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    Hi,

    the Primary Owner is wrong - primary Owner is specified with:

    "$MPElement[Name='CoreIncident!System.WorkItem.IncidentPrimaryOwner']$"

    You also have to change the WorkflowArrayParameter to get the PrimaryOwner notfified with:

                      <WorkflowArrayParameter Name="UserAliasOrRelationships" Type="string">
                    <Item>42179172-3d24-cfc8-3944-b0a18f550214</Item>
                  </WorkflowArrayParameter>

    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    Peter,

    What does your CoreIncident! reference? 

    Are you saying it needs both a UserAliasOrRelationships and a UserRelationshipIdList Array?

    Thanks

    John

    Tuesday, December 4, 2012 7:41 PM
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    Hi,

    here you have our MP - this was built up on the Assigned To User Notification but will notify the Primary Owner when this field is being updated:

    <ManagementPack ContentReadable="true" SchemaVersion="1.1" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
  <Manifest>
    <Identity>
      <ID>ServiceManager.IncidentAssignmentPrimOwnerChanges.Notification</ID>
      <Version>7.0.6555.2</Version>
    </Identity>
    <Name>Incident Primary Owner Assignment Changes Notification Workflow</Name>
    <References>
      <Reference Alias="WorkItem">
        <ID>System.WorkItem.Library</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="Incident">
        <ID>ServiceManager.IncidentManagement.Library</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CoreIncident">
        <ID>System.WorkItem.Incident.Library</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="SystemCenter">
        <ID>Microsoft.SystemCenter.Library</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="SystemCenter1">
        <ID>Microsoft.SystemCenter.Subscriptions</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="Administration">
        <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="System">
        <ID>System.Library</ID>
        <Version>7.0.6555.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
    </References>
  </Manifest>
  <Categories>
    <Category ID="IncidentConfigurationMPSolutionCategory" Value="Incident!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack.Solution.IncidentManagement">
      <ManagementPackName>ServiceManager.IncidentAssignmentPrimOwnerChanges.Notification</ManagementPackName>
      <ManagementPackVersion>7.0.6555.0</ManagementPackVersion>
    </Category>
    <Category ID="Category.IncidentAssignmentPrimOwnerChanges" Target="IncidentAssignmentPrimOwnerChanges" Value="Administration!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
  </Categories>
  <Monitoring>
    <Rules>
      <Rule ID="IncidentAssignmentPrimOwnerChanges" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">
        <Category>Discovery</Category>
        <DataSources>
          <DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
            <Subscription>
              <RelationshipSubscription RelType="$MPElement[Name='CoreIncident!System.WorkItem.IncidentPrimaryOwner']$" SourceType="$MPElement[Name='CoreIncident!System.WorkItem.Incident']$" TargetType="$MPElement[Name='System!System.Domain.User']$">
                <AddRelationship />
              </RelationshipSubscription>
              <PollingIntervalInSeconds>10</PollingIntervalInSeconds>
              <BatchSize>100</BatchSize>
            </Subscription>
          </DataSource>
        </DataSources>
        <WriteActions>
          <WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
            <Subscription>
              <EnableBatchProcessing>true</EnableBatchProcessing>
              <WindowsWorkflowConfiguration>
                <AssemblyName>Microsoft.EnterpriseManagement.ServiceManager.Incident.Workflows</AssemblyName>
                <WorkflowTypeName>Microsoft.EnterpriseManagement.ServiceManager.Incident.Workflows.AutomaticIncidentChangeWorkflow</WorkflowTypeName>
                <WorkflowParameters>
                  <WorkflowArrayParameter Name="InstanceIds" Type="guid">
                    <Item>$Data/BaseManagedEntityId$</Item>
                  </WorkflowArrayParameter>
                  <WorkflowParameter Name="NotificationRulesEnabled" Type="boolean">True</WorkflowParameter>
                  <WorkflowArrayParameter Name="NotificationTemplates" Type="guid">
                    <Item>0D92BC93-F267-56CA-FA0D-F2B937C5651F</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="UserAliasOrRelationships" Type="string">
                    <Item>42179172-3d24-cfc8-3944-b0a18f550214</Item>
                  </WorkflowArrayParameter>
                </WorkflowParameters>
                <RetryExceptions />
                <RetryDelaySeconds>60</RetryDelaySeconds>
                <MaximumRunningTimeSeconds>1500</MaximumRunningTimeSeconds>
              </WindowsWorkflowConfiguration>
            </Subscription>
          </WriteAction>
        </WriteActions>
      </Rule>
    </Rules>
  </Monitoring>
  <LanguagePacks>
    <LanguagePack ID="ENU" IsDefault="true">
      <DisplayStrings>
        <DisplayString ElementID="ServiceManager.IncidentAssignmentPrimOwnerChanges.Notification">
          <Name>Service Manager Incident Assignment Changes Primary Owner Notification Workflow</Name>
          <Description>Service Manager Incident Assignement Primary Owner Changes Workflow</Description>
        </DisplayString>
        <DisplayString ElementID="IncidentAssignmentPrimOwnerChanges">
          <Name>Incident Assignement Primary Owner Notification</Name>
        </DisplayString>
      </DisplayStrings>
    </LanguagePack>
  </LanguagePacks>
</ManagementPack>

     

    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    Tuesday, December 4, 2012 7:45 PM
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    Thanks Peter, that's a little different that I am looking to do.  I am looking to CC the Primary Owner on this MP.

    Your CoreIncident points to the same MP as my reference.

    Tuesday, December 4, 2012 7:57 PM
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    Hi,

    sorry - missed the "CC" in the title.

    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    Tuesday, December 4, 2012 8:02 PM
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    The weird thing is if I put one or the other of these:

    <Item>$MPElement[Name='IncidentLibrary!System.WorkItem.IncidentPrimaryOwner']$</Item>

    <Item>$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$</Item>

    in it sends the email.  If I put both in, it doesn't send any mail.  It's something about having two items in there kills it.

    Tuesday, December 4, 2012 9:17 PM
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    Hi All !

    Im missing the focus on the main question which is CC E-mail.

    I dont think its possible to send cc Mails with the standard notification channel.

    if you want to do that you have to love this with powershell and the Send-MailMessage Command.

    R.

    Problem talk creates problems, solution talk creates solutions (Steve deShazer)

    Tuesday, December 4, 2012 10:08 PM
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    Hi, I am not really looking to "CC" I am just looking to send to Primary Owner as well as Assigned to.

    Thanks!

    Tuesday, December 4, 2012 10:12 PM
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    Hi,

    so you want to send an e-mail when the Assigned to field is changed. The e-mail should be sen't to the new Assigned To User (which currently works) and you want to send the Primary Owner an e-mail too, right?

    You can for use my MP code (as it has new workflow names) and change the following settings:

    Change this line to Assigned to user - this is the trigger field. So whenever this field will be changed an e-mail will be generated.

    <RelationshipSubscription RelType="$MPElement[Name='CoreIncident!System.WorkItem.IncidentPrimaryOwner']$" SourceType="$MPElement[Name='CoreIncident!System.WorkItem.Incident']$" TargetType="$MPElement[Name='System!System.Domain.User']$"><AddRelationship />
</RelationshipSubscription>

    Within my MP the UseAliasOrRelationship 42179172-3d24-cfc8-3944-b0a18f550214 defines the primary Owner - so the trigger is the Assigned to User field and the 42179172-3d24-cfc8-3944-b0a18f550214 defines the mail recipient.

    Do not forget to edit the Notification Template to your GUID - I've uploaded my MP in the meanwhile to the TechNet Gallery: http://gallery.technet.microsoft.com/Primary-Owner-Assignment-9b0a7405

    This should work as I had configured your requirement by mistake this week.

    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    Wednesday, December 5, 2012 3:49 PM