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Screen Saver does not work RRS feed

  • Question

  • Hi,

    I received a request from my client.

    - Her PC is Windows 7.

    - All PCs in her office except her PC work fine by GroupPolicy.

    - I already run "gpupdate /force" and logoff -> logon. But failed.

    - The screen saver is not working due to something strange.

    - When I wait for the screen saver for 10 mins (configured length), Windows try to run the screen saver but failed.

      I found the mouse pointer changed into something round turning around. Apparently, screen saver is trying to start. (but failed)

    I cannot logon her PC just now, but I am supposed to visit her and resolve this issue next week.

    So, if you have any ideas, please let me know.

    I planed to check the following point next time,

    - to detach the mouse and keyboard and check out what will happen

    - to check if the .exe file of the screen saver exists

    - to try to boot clean mode (boot without resident software)

    Best Regards,

    Friday, September 19, 2014 3:56 PM

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