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Blue Screen problem RRS feed

  • Question

  • Can someone help with this?

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.768.3

      Locale ID:                                             1033

    Additional information about the problem:

      BCCode:                                               9f

      BCP1:                                                    0000000000000003

      BCP2:                                                    FFFFFA8009E9F060

      BCP3:                                                    FFFFF80000BA2748

      BCP4:                                                    FFFFFA8008A22910

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               768_1

    Saturday, December 28, 2013 9:45 PM

Answers

  • DS

    You may want to change your control panel settings to generate kernel (or small) DMPS they will take much, much les time to upload and less time for us to download.  Instructions for that and how to upload the files can be found in our wiki

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by 暁北 Monday, January 6, 2014 4:06 PM
    • Marked as answer by ZigZag3143x Wednesday, January 8, 2014 1:57 AM
    Saturday, December 28, 2013 11:12 PM
  • Hi,

    Have you collected the dump files? We'll wait for your result.


    Andy Altmann
    TechNet Community Support

    • Marked as answer by ZigZag3143x Wednesday, January 8, 2014 1:57 AM
    Wednesday, January 8, 2014 1:53 AM

All replies

  • Hi,

    Please compress C:\WINDOWS\MEMORY.DMP file, upload it to SkyDrive (or some alternative service) and share the link here.

    Saturday, December 28, 2013 10:34 PM
  • I will try, stand by.

    Saturday, December 28, 2013 10:39 PM
  • DS

    You may want to change your control panel settings to generate kernel (or small) DMPS they will take much, much les time to upload and less time for us to download.  Instructions for that and how to upload the files can be found in our wiki

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by 暁北 Monday, January 6, 2014 4:06 PM
    • Marked as answer by ZigZag3143x Wednesday, January 8, 2014 1:57 AM
    Saturday, December 28, 2013 11:12 PM
  • Thanks this really helps with the step by step. I will get it done today.
    Sunday, December 29, 2013 3:48 PM
  • Hi,

    Have you collected the dump files? We'll wait for your result.


    Andy Altmann
    TechNet Community Support

    • Marked as answer by ZigZag3143x Wednesday, January 8, 2014 1:57 AM
    Wednesday, January 8, 2014 1:53 AM