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2008R2 servers with windows update problem RRS feed

  • Question

  • We have 3 2008R2 X64 servers that are failing to install windows updates.   I did download and run KB 947821 on one of those servers, below are the contents of the checksur.log file from this one server.  Can you provide any assistance on fixing this, and would it be the same fix on the other two servers?

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB980436_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum  Expected file name Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 289
     Found 1 errors
      CBS MUM Corrupt Total count: 1

    Unavailable repair files:
     servicing\packages\Package_for_KB980436_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
     servicing\packages\Package_for_KB980436_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat

     

     

    Friday, August 13, 2010 4:11 PM

Answers

  • Hi Jlt22,

     

    I have extracted those unavailable repair files from the update package KB980436 and uploaded them to the workspace. You can download those files from the following link.  (Please choose "Receive Files from Microsoft")

     

    Workspace URL:               https://sftasia.one.microsoft.com/choosetransfer.aspx?key=51b1b317-878c-4089-aee0-adc67b058868

     

    Password:                           nM)0hF_K4tgp#TXn

     

    Please copy those files and replace them under %Windir%\servicing\Packages.

     

    For more information about how to fix such servicing corruption problems, please refer to the article below.

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779%28WS.10%29.aspx

     

    Regards,

    Karen Ji


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Vincent Hu Thursday, August 19, 2010 2:11 AM
    Monday, August 16, 2010 6:02 AM

All replies

  • Hi,
     
    You should be able to recover the mum files from this download:
     
     
    Note that I downloaded it to the c:\servicing
     From the command prompt:
     
    c:\servicing>mkdir kb980436
    c:\servicing>wusa Windows6.1-KB980436-x64.msu /extract:c:\servicing\kb980436
     
    Note that if it does not extract, then you can extract it using a tool
    such as 7-zip as well (using the context menu from windows explorer
    7-Zip\extract files...),
     
    Then open the following CAB file:
     
    C:\servicing\kb980436\Windows6.1-KB980436-x64.cab
     
    The missing mum files should be able to be restored from here.
     

    -- Mike Burr
    Friday, August 13, 2010 4:39 PM
  • Hi Jlt22,

     

    I have extracted those unavailable repair files from the update package KB980436 and uploaded them to the workspace. You can download those files from the following link.  (Please choose "Receive Files from Microsoft")

     

    Workspace URL:               https://sftasia.one.microsoft.com/choosetransfer.aspx?key=51b1b317-878c-4089-aee0-adc67b058868

     

    Password:                           nM)0hF_K4tgp#TXn

     

    Please copy those files and replace them under %Windir%\servicing\Packages.

     

    For more information about how to fix such servicing corruption problems, please refer to the article below.

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779%28WS.10%29.aspx

     

    Regards,

    Karen Ji


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Vincent Hu Thursday, August 19, 2010 2:11 AM
    Monday, August 16, 2010 6:02 AM
  • Hi Karen ji

     

    I have the exactly same problem with our window 2008 R2, and I did run the tool to repair and it did not work.

    So I try to download the file from your link, and it says 

    FilesThere are no files available to download.

    Thursday, August 26, 2010 1:54 PM
  •  Hi,
     
    If you have run the SUR tool, can you post the contents of
    C:\Windows\Logs\CBS\CheckSUR.log?
     
     

    -- Mike Burr
    Thursday, August 26, 2010 2:53 PM
  • 'Windows Update Standalone installer'  Keep doing 'Searching for updates on this computer' about 45 minutes, and nothing happened

     

    Anything else I could do?

    Thursday, August 26, 2010 3:09 PM
  •  If that won't run, can you post your c:\Windows\windowsupdate.log file
    to skydrive for further analysis,
     
     

    -- Mike Burr
    Friday, August 27, 2010 2:13 PM