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AD RMS not available to clients RRS feed

  • Question

  • Installed RMS role in production exactly as installed in (working) test environment, yet not working in production. Symptoms are: Client is directed to RMS cluster, then recieves message that the service is not available. At that moment an entry is created in the event log of the server with the RMS role, stating that authentication failed while communicating the the SQL server. Setup is: RMS role created on "server1.domain.com" Database on "sqlServer.domain.com" DNS entries set up for each, "RMS.domain.com > server1.domain.com, and RMS-SQL.domain.com > sqlServer.domain.com. SCP is registered in AD as RMS.domain.com, and clients are being directed to the RMS server. In the errors below, I've replaced the actual server and domain names as noted above. I will appreciate any help, being really pushed for an implemtation date.

    Process information:
        Process ID: 4728
        Process name: w3wp.exe
        Account name: domain\ADRMSSRVC < this is the service account, which has rights to the SQL databases >
    Exception information:
        Exception type: SqlException
        Exception message: Cannot open database "DRMS_Config_rms_domain_com_443" requested by the login. The login failed.
    Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.

    This Active Directory Rights Management Services (AD RMS) cluster cannot perform an operation on one of the AD RMS databases. Ensure that all AD RMS databases are operating correctly on the network and that the AD RMS service account has read and write permissions to the databases.
    Parameter Reference
    Context: STATIC
    RequestId: N/A
    HelpLink.ProdName: Microsoft SQL Server
    HelpLink.EvtSrc: MSSQLServer
    HelpLink.EvtID: 4060
    HelpLink.BaseHelpUrl: http://go.microsoft.com/fwlink
    HelpLink.LinkId: 20476
    SqlError-1.Server: <SQLserver.domain.com>

    SqlError-0.Class: 11
    SqlError-0.Number: 4060
    SqlError-1.State: 1
    SqlError-1.Message: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
    SqlError-0.Message: Cannot open database "DRMS_Config_rms_domain_com_443" requested by the login. The login failed.
    SqlError-1.Number: 18456
    SqlError-0.State: 1
    SqlError-1.Class: 14
    SqlError-0.Server: fl2000-sqlServer.domain.com

    Wednesday, November 2, 2011 6:55 PM

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