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MS PRoject 2010 Crashes when accessing via CITRIX for one user RRS feed

  • Question

  • EVENT ID : 1000

    Source : Microsoft Office 14

    Error:

    Faulting application winproj.exe, version 14.0.6114.5000, stamp4ec6ea19, faulting module winproj.exe, version 14.0.6114.5000, stamp 4ec6ea19, debug? 0, fault address 0x00033c5

    Application Error :  Micorosoft project has encountered a problem and needs to close. We are sorry for the inconvinience.

    Problem Description :

    * The crash occures when MS Project is started via CITRIX, somewhen before the "connect to server" dialog pops up already - i.e. at an early startup stage.


    Ram

    Tuesday, July 3, 2012 5:57 AM

Answers

All replies

  • Hi Ram,

    Can you delete the folder/s below cache folder for this one user from the App data?

    Example location below:

    C:\Users\paulmather\AppData\Roaming\Microsoft\MS Project\14\Cache

    Then ask this use to log on and retest?

    Thanks

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com

    Tuesday, July 3, 2012 6:37 AM
    Moderator
  • Agreed with Paul's sound advice, Please see the section "Common problems with using Project Professional 2007 in a Terminal Services environment" in below article which should be good with Project server 2010 too.

    http://technet.microsoft.com/en-us/library/cc197719(office.12).aspx


    If you found this post helpful, please “Vote as Helpful”. If it answered your question, please “Mark as Answer”. Thanks, Amit Khare |EPM Consultant| Blog: http://amitkhare82.blogspot.com http://www.linkedin.com/in/amitkhare82

    Tuesday, July 3, 2012 8:41 AM
  • Thanks Paul,

    In citrix , we have configured central location for cache in a drive lets say H:\ drive which is configured on users machine.

    But for this user, the this drive does not exists on her machine.

    How this will impact. May be this is the reason for not able to launch the MSP 2010.


    Ram

    Wednesday, July 4, 2012 7:24 AM
  • Hi Ram,

    The drive will need to be accessible to this user.... Or set up another location for the cache for this user.

    Thanks

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com

    Wednesday, July 4, 2012 7:59 AM
    Moderator