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  • A coworker of mine decided to blow away the SCCM 12 install we had working properly and rebuild on his own.  I was handed the task of setting everything up a few days ago after he rebuilt it on his own.  I was able to log into the server using our SCCM Service Aaccount and start the Console directly on the server.  i added my admin account as a Full Admin.  I logged off and was able to log in to the console using my Admin account with no issues.  I uninstalled and reinstalled the SCCM 12 Console from my laptop and cannot for the life of me get it to connect using my admin account or the SCCM Service Account.  I checked permissions on the SCCM server and it appears everything is set up correctly.  

    Has anyone experienced this?  Looking for some suggestions on how I can connectto the SCCM Console on my laptop using my service account.  I keep getting messages that say it does not have a role assigned, but it does and I have logged on using my service account on the server itself.  

    Going to keep digging as I need this fixed but if anyone has any suggestions, I would be much appreciated.  

    Matt


    Matt Dillon

    Tuesday, September 13, 2016 4:29 PM

Answers

  • Are you sure its trying to connect to the correct system?

    Jason | http://blog.configmgrftw.com | @jasonsandys

    • Marked as answer by pugmohone Wednesday, September 14, 2016 1:30 PM
    Tuesday, September 13, 2016 7:49 PM

All replies

  • Have you reviewed the admin console log on the client: SmsAdminUI.log?

    Have you validated that the network traffic is reaching the site server (or really the system hosting the SMS Provider)?


    Jason | http://blog.configmgrftw.com | @jasonsandys

    Tuesday, September 13, 2016 5:09 PM
  • Looking at it now.  I have such a massive headache.  Cannot for the life of me figure out what this guy did that something as easy as this would not work.  

    [6, PID:6952][09/13/2016 12:13:53] :System.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode)
       at System.Management.ManagementScope.InitializeGuts(Object o)
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementObjectSearcher.Initialize()
       at System.Management.ManagementObjectSearcher.Get()
       at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)\r\n
    [6, PID:6952][09/13/2016 12:13:53] :Transport error; failed to connect, message: 'The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)'\r\nMicrosoft.ConfigurationManagement.ManagementProvider.SmsConnectionException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n   at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)
       at Microsoft.ConfigurationManagement.AdminConsole.SmsSiteConnectionNode.GetConnectionManagerInstance(String connectionManagerInstance)\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
    \r\nSystem.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode)
       at System.Management.ManagementScope.InitializeGuts(Object o)
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementObjectSearcher.Initialize()
       at System.Management.ManagementObjectSearcher.Get()
       at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)\r\n
    [6, PID:6952][09/13/2016 12:13:53] :System.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode)
       at System.Management.ManagementScope.InitializeGuts(Object o)
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementObject.Initialize(Boolean getObject)
       at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
       at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, Boolean traceParameters)\r\n

    Hmm The RPC server is unavailable tells me something.  Checking remote settings I guess....


    Matt Dillon

    Tuesday, September 13, 2016 5:14 PM
  • The RPC being unavailable is indicative of the traffic not making it to the SMS Provider (because of a firewall or something else blocking or dropping traffic) or because the server name is incorrect.

    Jason | http://blog.configmgrftw.com | @jasonsandys

    Tuesday, September 13, 2016 5:19 PM
  • Enabled a few firewall rules, but still no luck.  

    Matt Dillon

    Tuesday, September 13, 2016 5:22 PM
  • Hi Sir,

    I hope so your Windows firewall is blocking. Please verify your firewall setting. It should be off. If you firewall is ON then firewall rules should be created.

    Please go through below articles to track the issue easily.

    https://blogs.technet.microsoft.com/hhoy/2012/03/06/role-based-administration-in-system-center-2012-configuration-manager/

    https://technet.microsoft.com/en-in/library/bb694088.aspx

    Thanks,

    Harvansh Singh 


    Harvansh Singh

    Tuesday, September 13, 2016 5:25 PM
  • They want the Windows Firewall enabled on the servers.  Cannot seem to get a good listing of what firewall ports need to be opened.  Anyone have this?  I assume that is where I need to make the firewall rules.  


    Matt Dillon

    Tuesday, September 13, 2016 5:35 PM
  • Hi Sir,

    Before going to change anything in Ports in SCCM server please try to re-install console and follow the Microsoft best practice document to install the console again.

    https://technet.microsoft.com/en-us/library/gg712320.aspx#BKMK_InstallConsole


    Harvansh Singh

    Tuesday, September 13, 2016 5:56 PM
  • https://technet.microsoft.com/en-us/library/hh427328.aspx lists all ports (just search for console).

    For testing purposes, disable the firewall temporarily. If the console connects, then you know its the firewall for sure.


    Jason | http://blog.configmgrftw.com | @jasonsandys

    Tuesday, September 13, 2016 7:12 PM
  • Disabled the Firewall on the server and still cannot connect.  I may try an new PC just for kicks.  Pulling my hair out at this. 

    Matt Dillon

    Tuesday, September 13, 2016 7:26 PM
  • Are you sure its trying to connect to the correct system?

    Jason | http://blog.configmgrftw.com | @jasonsandys

    • Marked as answer by pugmohone Wednesday, September 14, 2016 1:30 PM
    Tuesday, September 13, 2016 7:49 PM
  • Checked my laptop Event Viewer and saw this : 

    DCOM was unable to communicate with the computer P-SCCM02.vpc.xxx.com using any of the configured protocols.

    I checked the DCOM config on the server.  I guess I will check again.  


    Matt Dillon

    Tuesday, September 13, 2016 7:54 PM
  • Not sure why, but I need to connect to P-SCCM02.vpc.domainname, but the error says Cannot connect to P-SCCM02.vpc.domainname.com.  It keeps adding the .com at the end 

    Matt Dillon

    Tuesday, September 13, 2016 8:40 PM
  • Hmm.  i tried connecting to the IP Address and that worked.  Noob question, but where is the name?


    Matt Dillon

    Tuesday, September 13, 2016 8:43 PM
  • Its in the registry.

    So, there's no suffix part of the domain name?


    Jason | http://blog.configmgrftw.com | @jasonsandys

    Tuesday, September 13, 2016 8:48 PM
  • Dear Sir,

    It's the server name which hosting SMS Provider. Of course it will work to use server FQDN or the IP address. So the issue here seems to be that the console can't recognize the name you give to it.

    Best regards

    Frank


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    Wednesday, September 14, 2016 7:13 AM
  • Ha!  I finally figured it out.  It helps when the box for "Specify an FQDN for this site system for use on the Internet" is checked and the name of the server is entered in the blank space underneath.  : )

    I'm guessing that is why the IP ADdress only was working.  At any rate, now on to the Silent Console install for the rest of the team. Thanks everyone for all the input.  Looking at all the answers, @jasonsandys seems to have the closest answer.  


    Matt Dillon


    • Edited by pugmohone Wednesday, September 14, 2016 1:34 PM spelling error
    Wednesday, September 14, 2016 1:33 PM