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not ablet to login RRS feed

  • Question

  • my password would not work cause accidently my screenname chaned to aol screenname sin ce passwaord has not work.
    Saturday, June 4, 2016 5:02 PM

Answers

  • Hi,

    Let me see if I understand, you want to say that your login account changed into aol account since previous password failed, isn’t it?

    If so, I advise you modify aol account to other account(can be a Microsoft account or a local account) and enter the corresponding password to see if can login system.

    Regards

     

     


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, June 7, 2016 3:18 AM
    Moderator

All replies

  • Do you have a Microsoft account (Outlook.com, Hotmail.com live.com etc) with the same screen name? Have you signed up the Store or OneDrive or an app with that? Sounds as it your login in now the Microsoft account and has been converted to that.

    So try to login with your Microsoft account password.

    Saturday, June 4, 2016 6:40 PM
  • Hi,

    Let me see if I understand, you want to say that your login account changed into aol account since previous password failed, isn’t it?

    If so, I advise you modify aol account to other account(can be a Microsoft account or a local account) and enter the corresponding password to see if can login system.

    Regards

     

     


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, June 7, 2016 3:18 AM
    Moderator