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  • Question

  • I'm getting following error, which refuses to let me log out and do other steps

    Microsof Visual C++ Runtime Library
    Runtime Error!
    Program:....eldh\Intel Media Servier\Media Server\bin\mediaserver.exe
    This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
    please advise!!!
    Tuesday, March 29, 2011 1:45 PM

Answers

  •  

    Hi,

     

    Mostly, this kinds of error can be caused by two factors:

     

    1.Runtime components of Visual C++ Libraries are missing.

    2.Software problem.

     

    If the issue is caused by #1, you can reinstall the Runtime components of Visual C++ Libraries to resolve the problem.

     

    Microsoft Visual C++ 2008 Redistributable Package (x86)

    http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en

     

    If the issue still persists after installing above package, the issue should be a software problem. I suggest you take a clean boot check whether it is a software conflict issue. If not, it is still recommended to address the problem with manufacturer support. Thank you for your understanding.

     

    For your convenience:

     

    Clean Boot

    =============================

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    Hope it helps.

     


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    Friday, April 1, 2011 9:47 AM
    Moderator