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windows crash kernel power event 41 v 2 task 63 - QUESTION RRS feed

  • Question

  • On my new built pc I have almost daily (usually at night ) crashes.

    The details are:

    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2012-10-22T00:29:51.789625100Z" />
    <EventRecordID>10443</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>JaapMeijer-PCi7</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>

    </Event>

    The underlined items are always the same.

    Looking at my event viewer it also shows A LOT of errors happening all the time. I am not sure if this is normal.

    I have copied a screenshot of the eventviewer and a minidump to a public vfolder on dropbox:

    https://www.dropbox.com/sh/7bi1h1vp7r30tqs/k4g32sVc6p

    some details about the PC (built a couple of weeks ago)

    intel 3820, ASRock X79 extreme 4, 16 GB ram, nvidia GTX 560ti, Win7 64 professional.

    I back up all my computers at night using Windows Home Server (version 1) (which is why the pc wakes at night)

    This is usually (but not always) when the crash occurs. it crashes about 1 a day.

    It would really be great if someone could point me in the right direction in order to solve this.

    Many thanks

    Jaap


    • Edited by Jaap_98 Tuesday, October 23, 2012 9:30 AM
    • Changed type Jeremy_Wu Wednesday, October 24, 2012 7:33 AM
    Tuesday, October 23, 2012 9:29 AM

All replies

  • All,

    I repost as my last post I forgot to mark the last as a question.

    On my new built pc I have almost daily (usually at night ) crashes.

    The details are:

    - <System>
    <ProviderName="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreatedSystemTime="2012-10-22T00:29:51.789625100Z" />
    <EventRecordID>10443</EventRecordID>
    <Correlation/>
    <ExecutionProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>JaapMeijer-PCi7</Computer>
    <SecurityUserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>

    </Event>

    The underlined items are always the same.

    Looking at my event viewer it also shows A LOT of errors happening all the time. I am not sure if this is normal.

    I have copied a screenshot of the eventviewer and a minidump to a public vfolder on dropbox:

    https://www.dropbox.com/sh/7bi1h1vp7r30tqs/k4g32sVc6p

    some details about the PC (built a couple of weeks ago)

    intel 3820, ASRock X79 extreme 4, 16 GB ram, nvidia GTX 560ti, Win7 64 professional.

    I back up all my computers at night using Windows Home Server (version 1) (which is why the pc wakes at night)

    This is usually (but not always) when the crash occurs. it crashes about 1 a day.

    It would really be great if someone could point me in the right direction in order to solve this.

    Many thanks

    Jaap

    • Merged by Jeremy_Wu Wednesday, October 24, 2012 7:33 AM Same Thread
    Tuesday, October 23, 2012 10:41 AM
  • Are you overclocking your computer? If so set it back to the defaults.
    Tuesday, October 23, 2012 5:06 PM
  • For your information:

    In my case, my kernel power error 41 was stopped by Mitigate.bat .
    Please try.

     

    http://www5d.biglobe.ne.jp/~the_imai/etymology/kp41_en2.html#candy_kp41

    Wednesday, October 24, 2012 4:52 AM
  • Hi,


    I suggest you update your BIOS and the drivers to check the result.


    In addition, here are some similar thread for your reference:


    Win 7 64 bit - critical error event ID 41 kernel power - task (63)

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/4c6c374c-ec35-4cd8-8a9b-23b164a58a9b


    System BSOD Kernel-power Event ID 41 Task 63 BugCodecheck 126 or 0x7E

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/f414423f-cb91-480e-ae90-79c8b5105c12


    Regards,


    Vincent Wang

    TechNet Community Support

    Wednesday, October 24, 2012 5:56 AM
  • no I am not over clocking.

    I have chnaged the power settings and changed hybrid sleep to off, as I have seen this as a possible solution.

    Keeping fingers crossed whether this will solve the issue. Still having bucket loads of errors in my event viewer; is this normal?

    Wednesday, October 24, 2012 9:34 AM
  • I have made the change to hybrid power and will wait to see how that goes. very interesting that the bat file seems to make related changes, but i am unsure which.
    Wednesday, October 24, 2012 9:36 AM
  • Thank you, I have many other threads, but all unclear, many refer to a knowledgebase article which is not helpful.

    The first link did give me the suggestion to switch hybrid sleep to off (Otis the Cat) which I have done; I am now monitoring, no crash so far, but need to wait a few days before I am sure this did the job.

    The second link points to analysis done by a microsoft emplyee on a minidump provided by someone. In his specific case a driver.

    Could someone perhaps perform a similar analysis on my minidump (see link above) or explain how I could analyse this?

    Many thanks

    Jaap

    Wednesday, October 24, 2012 9:44 AM
  • >I have made the change to hybrid power and will wait to see how that goes. very

    >interesting that the bat file seems to make related changes, but i am unsure which.

    Thanks for your reply.
    your "hybrid sleep" AC value = off, so, set DC value in Mitigate.bat = off, too.
    , please.   ---- most safe?,,, I don't know

    (in a normal situation, AC, DC are independent each other, but the bug...)

    ---- your judgment is right.

    Basically, AC is master, and DC is subordinate, so, DC obey AC. [= same state]
    (or, AC trigger time is earlier than (or equal to) DC trigger time.)

    I look forward to the result.

    Thursday, October 25, 2012 5:28 AM
  • hi, thanks for the reply, I do wish a microsoft employee/expert would look at my minidump files..

    Just had the crash again, all the same details EXCEPT sleepin progress was NO:

    Same event id and task, but do have bugtestcodes and parameters (whatever they are)...

    really worried in case I have soem hardware issue as I need to work with this pc and wont have much longer to return parts.

    Does anyone know where I could send a minidump for someone to analyse please? Many thanks, Jaap

    - System
    - Provider
    [
    Name]
    Microsoft-Windows-Kernel-Power
    [
    Guid]
    {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [
    SystemTime]
    2012-10-25T06:46:20.742825000Z
    EventRecordID 12119
    Correlation
    - Execution
    [
    ProcessID]
    4
    [
    ThreadID]
    8
    Channel System
    Computer JaapMeijer-PCi7
    - Security
    [
    UserID]
    S-1-5-18
    - EventData
    BugcheckCode 268435582
    BugcheckParameter1 0xffffffffc0000005
    BugcheckParameter2 0xfffff880012af832
    BugcheckParameter3 0xfffff88003bf5538
    BugcheckParameter4 0xfffff88003bf4d90
    SleepInProgress false
    PowerButtonTimestamp 0
    Thursday, October 25, 2012 7:07 AM
  • Hi,


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it.


    Regards,


    Vincent Wang

    TechNet Community Support

    Thursday, October 25, 2012 8:51 AM
  • Thank you Vincent,

    I have put the last two minidumps in the folder below:

    http://sdrv.ms/UGSVni

    (Two because that last one was different in that itr was not asleep - but otherwise same error)

    Fingers crossed you can help. Many thanks!!

    Thursday, October 25, 2012 1:21 PM
  • Hi,


    After checking the latest dump file, I found the error code 1000007E was received, you can refer to Bug Check 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M. The process is iaStorA.sys,
    which is Intel Matrix Storage Manager driver.

     

    I suggest you reinstall the driver to check the result.


    Also, here is a thread for your reference: DX79SI/Blue Screen/iastora.sys


    Hope this helps


    Vincent Wang

    TechNet Community Support

    Friday, October 26, 2012 7:53 AM
  • I have downloaded the new driver and am cautiosly optimistic.

    The driver readme changelog mentions having solved a standby issue on SSD drives; perhaps this is what was happening.

    I will, in any case, report back in a few days if all is clear (and then if all ok, mark as Answer). (or earlier should the problems persist)

    Many thanks,

    Jaap

    Friday, October 26, 2012 8:40 AM