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Ever since I install my PCI sound card my computer reboots every time I play wow :( RRS feed

  • Question

  • Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          1/27/2014 7:29:56 AM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      mrlex
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>3</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2014-01-27T12:29:56.699977700Z" />
        <EventRecordID>20518</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>mrlex</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
      </EventData>
    </Event>
    Monday, January 27, 2014 12:41 PM

Answers

  • Hi,
     
    Have you disable Auto-restart? Maybe another Blue Screen occurs but you did not see it. After disabling Auto-restart, the computer would not reboot when the issue occurs and we may find the cause.
     
    This issue can occur by several factors, such as incompatible driver or hardware device.
     
    Based on the current situation, I would like to suggest you update the chipset driver and the BIOS PCI drivers to the latest version. You can download it from the manufacturer's website. You may also contact the motherboard manufacturer directly to consult the BIOS configuration. Also, 2. Double check the prerequisites for your sound card if it is compatible.Visit software vendor support page.
     
    If the issue persists, then try Safe Mode and Device Clean Boot.
     
    Advanced startup options (including safe mode): http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
     
    Device Clean Boot
    ==============
    Please unplug all unnecessary devices to test your computer's performance. In this situation, your system will only have the basic hardware devices and it should be more stable.
     
    If it is inconvenient to unplug the devices, we can disable them in Device Manager. Please refer to the following steps:
     
    1. Click "Start", type "DEVMGMT.MSC" in the Search textbox and press Enter. Please click “Allow” if the User Account Control window is prompted.
    2. Expand "Sound, video and game controllers".
    3. Right click on your Sound Card, select "Properties"
    4. Click "Driver" tab, click Disable (Disable the selected device). Click OK.
    5. Please use the same method to disable other hardware such as: Modem, network card, CD-R drive. Please note some devices such as video adapter are not available to be disabled.
     
    You may refer to the following KB article to check the issue:
     
    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8, Windows Server 2012, Windows 7, or Windows Server
    2008 R2
     
     
    Hope it helps.
     
    Regards,
     
    Blair Deng

    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Wednesday, February 5, 2014 7:21 AM
    Tuesday, January 28, 2014 3:35 PM