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STOP error message after login to Windows 7 Pro RRS feed

  • Question

  • This morning a computer in our office was showing that it had some Windows updates available. One of the users clicked on it to install them and it did so successfully. There was a reboot required so she did and now when the computer will start up, she can login to Windows, then about 30 sec later (during which she can actually start to use her computer) a BSOD will appear with a STOP error message (0x00000050) PAGE_FAULT_IN_NONPAGED_AREA. I have attahced a photo of the screen. What I have done so far to try and fix it:

    Firstly, I can boot into safe mode and it will not blue screen or reboot.

    1. System Restore back to 11/16 which was 2 days ago (same error)

    2. Ran Windows Memory Diagnostic (no errors found)

    3. Just to be safe I tried RAM from another, known working, computer (same error)

    4. Installed another brand new (out of the shrink wrapped box) PCIe video card (same error)

    5. Removed Microsoft Security Essentials (got a different STOP error: 0x000008E) then it rebooted and I got the STOP 0x00000050 again

    6. Unplug EVERYTHING except the keyboard, mouse, and monitor (same error)

    7. Ran chkdsk which found no errors on the hard drive

    8. Checked the CPU temp to see if it was getting hot. It was running cool at 29c

    9. Tried plugging the hard drive into a different sata port using a new sata cable (same error)

    10. Ran msconfig and disabled ALL startup programs and non-Microsoft services (same error)

     

     

    So there it is. I'm nearly at the end of my rope here. Does anyone have ANY ideas I can try?

     

    Thanks!

    *** SOLVED : I RENAMED THE SYSTEM VOLUME INFORMATION FOLDER AND DELETED THE PAGEFILE.SYS AND HIBERFIL.SYS FILES. IT WORKED FOR ME MAYBE IT WILL FOR YOU TOO! ***
    • Moved by Carey FrischMVP Saturday, November 19, 2011 10:23 PM Moved to more appropriate forum category (From:Windows 7 Installation, Setup, and Deployment)
    • Edited by JEFF_TN Monday, November 21, 2011 5:30 PM
    Friday, November 18, 2011 8:32 PM

Answers

  • I have, at least for the moment, fixed the issue of rebooting. I read another post that someone with the same error created . They deleted the System Volume Information folder and it seemed to fix it for them. So I booted them system using a flash drive I created to remove viruses (BitDefender) I was then able to browse the hard drive and rename the System Volume Information folder. While I was there just for good measure I deleted the pagefile.sys and hiberfil.sys as well. I rebooted the system and so far everything is working. I am slowly turning all of the startup items and services back on to see if I get any errors but I think I'm in the clear now. Thanks for all the suggestions and help. I hope someone else with this error reads this and it helps them too!

    • Marked as answer by Cloud_TS Wednesday, November 23, 2011 5:27 AM
    Monday, November 21, 2011 5:27 PM

All replies

  • Have you tried to run the last known good config?  If not, try that.  You can uninstall updates in safe mode by browsing to the windows update area in the control pannel.  From there, click on the view update history link and remove as needed.  It will be in chronological order and just remove them as needed.  Hope that helps!

    Friday, November 18, 2011 11:26 PM
  • Hi,

    There is a KB from Microsoft saying to use: Last Known Good Configuration option and Run Chkdsk /f /r to detect and repair disk errors

    link: http://technet.microsoft.com/en-us/library/cc957625.aspx

     

    You can read and translate with google this site http://www.hotline-pc.org/stop.htm seems to be a very very good workaround.. It seems to be a graphique card driver error..

     


    Microsoft Certified Technology Specialist: SharePoint 2010, Configuring
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    Saturday, November 19, 2011 8:34 PM
  • Also, it may help to look at the minidump files from the crashes with a debugger.

    In safe Mode, can you zip up the minidump files in the C:\Windows\Minidump folder and then make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Sunday, November 20, 2011 4:16 AM
  • Bug Check Code 0x50: http://msdn.microsoft.com/en-us/library/ff559023(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Sunday, November 20, 2011 6:38 PM
  • Hi JEFF_TN,

     

    Please try the steps provided in the previous reply, if you have any something unclear, please let us know.

     

    Alex Zhao

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, November 21, 2011 7:00 AM
  • Sorry for the delayed reply. Here is a link to the minidump files. I downloaded BlueScreenView to try and interpret the files myself. The interesting thing I noticed was an error in ntfs.sys which I recall seeing while searching for the stop error. This will be my priority today so any help would be greatly appreciated.

    Minidump Link

     

    Jeff

    Monday, November 21, 2011 3:25 PM
  • I have, at least for the moment, fixed the issue of rebooting. I read another post that someone with the same error created . They deleted the System Volume Information folder and it seemed to fix it for them. So I booted them system using a flash drive I created to remove viruses (BitDefender) I was then able to browse the hard drive and rename the System Volume Information folder. While I was there just for good measure I deleted the pagefile.sys and hiberfil.sys as well. I rebooted the system and so far everything is working. I am slowly turning all of the startup items and services back on to see if I get any errors but I think I'm in the clear now. Thanks for all the suggestions and help. I hope someone else with this error reads this and it helps them too!

    • Marked as answer by Cloud_TS Wednesday, November 23, 2011 5:27 AM
    Monday, November 21, 2011 5:27 PM
  • The minidump files showed PAGE_FAULT_IN_NONPAGED_AREA and ATTEMPTED_WRITE_TO_READONLY_MEMORY errors referencing the ntfs.sys which would corroborate the steps you took.

    Glad to see everything is working now and thanks for the follow-up. 

    Wednesday, November 23, 2011 2:40 AM