none
Windows 7 client cannot connect to WSUS and install updates

    Question

  • Hi,

    I have several Win7 x64 SP1 clients on a private network not connected to the internet. Other machines on the network are downloading updates OK. They have all been running for a few years now andconnecting to a WSUS server (version 3-2.7600.226, install type 1) on windows Server 2008 R2 to receive updates.

    A while back some of the PCs stopped reporting to the WSUS server and now will not update at all. I have tried connecting directly to the Internet and no matter what I try I cannot get them to update.

    I have extracts from the WindowsUpdate log, Windows Error Report, I have run the WSUS Diagnostic Tool and have also tried to re-install dot net 3.5 and 3.5 sp1.

    The various outputs and reports follow:


    WINDOWSUPDATE.LOG
    
    	2016-08-05	14:33:25:708	1288	1208	AU	#############
    	2016-08-05	14:33:25:708	1288	1208	AU	## START ##  AU: Search for updates
    	2016-08-05	14:33:25:708	1288	1208	AU	#########
    	2016-08-05	14:33:25:708	1288	1208	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {E9B6EBE7-F76D-43EE-98AE-7C23BA4AB42B}]
    	2016-08-05	14:33:25:708	1288	13f4	Agent	*************
    	2016-08-05	14:33:25:708	1288	13f4	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    	2016-08-05	14:33:25:708	1288	13f4	Agent	*********
    	2016-08-05	14:33:25:708	1288	13f4	Agent	  * Online = Yes; Ignore download priority = No
    	2016-08-05	14:33:25:708	1288	13f4	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    	2016-08-05	14:33:25:708	1288	13f4	Agent	  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    	2016-08-05	14:33:25:708	1288	13f4	Agent	  * Search Scope = {Machine}
    	2016-08-05	14:33:25:708	1288	13f4	Setup	Checking for agent SelfUpdate
    	2016-08-05	14:33:25:724	1288	13f4	Setup	Client version: Core: 7.6.7601.19161  Aux: 7.6.7601.19161
    	2016-08-05	14:33:25:724	1288	13f4	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    	2016-08-05	14:33:25:724	1288	13f4	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    	2016-08-05	14:33:25:724	1288	13f4	Misc	WARNING: DownloadFileInternal failed for http://server:8530/selfupdate/wuident.cab: error 0x80190193
    	2016-08-05	14:33:25:724	1288	13f4	Setup	FATAL: DownloadCab failed, err = 0x80190193
    	2016-08-05	14:33:25:724	1288	13f4	Setup	WARNING: SelfUpdate check failed to download package information, error = 0x80244018
    	2016-08-05	14:33:25:724	1288	13f4	Setup	FATAL: SelfUpdate check failed, err = 0x80244018
    	2016-08-05	14:33:25:724	1288	13f4	Agent	  * WARNING: Skipping scan, self-update check returned 0x80244018
    	2016-08-05	14:33:25:724	1288	13f4	Agent	  * WARNING: Exit code = 0x80244018
    	2016-08-05	14:33:25:724	1288	13f4	Agent	*********
    	2016-08-05	14:33:25:724	1288	13f4	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    	2016-08-05	14:33:25:724	1288	13f4	Agent	*************
    	2016-08-05	14:33:25:724	1288	13f4	Agent	WARNING: WU client failed Searching for update with error 0x80244018
    	2016-08-05	14:33:25:724	1288	db0	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {E9B6EBE7-F76D-43EE-98AE-7C23BA4AB42B}]
    	2016-08-05	14:33:25:724	1288	db0	AU	  # WARNING: Search callback failed, result = 0x80244018
    	2016-08-05	14:33:25:724	1288	db0	AU	  # WARNING: Failed to find updates with error code 80244018
    	2016-08-05	14:33:25:724	1288	db0	AU	#########
    	2016-08-05	14:33:25:724	1288	db0	AU	##  END  ##  AU: Search for updates [CallId = {E9B6EBE7-F76D-43EE-98AE-7C23BA4AB42B}]
    	2016-08-05	14:33:25:724	1288	db0	AU	#############
    	2016-08-05	14:33:25:724	1288	db0	AU	Successfully wrote event for AU health state:0
    	2016-08-05	14:33:25:724	1288	db0	AU	AU setting next detection timeout to 2016-08-05 18:33:25
    	2016-08-05	14:33:25:724	1288	db0	AU	Setting AU scheduled install time to 2016-08-05 15:00:00
    	2016-08-05	14:33:25:724	1288	db0	AU	Successfully wrote event for AU health state:0
    	2016-08-05	14:33:25:724	1288	db0	AU	Successfully wrote event for AU health state:0
    	2016-08-05	14:33:30:726	1288	13f4	Report	REPORT EVENT: {854C9503-9052-4FD1-A04D-7B5F0D418787}	2016-08-05 14:33:25:724+0100	1	148	101	{D67661EB-2423-451D-BF5D-13199E37DF28}	1	80244018	SelfUpdate	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80244018.
    	2016-08-05	14:33:30:734	1288	13f4	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    	2016-08-05	14:33:30:734	1288	13f4	Report	WER Report sent: 7.6.7601.19161 0x80244018(0) 67661EB-2423-451D-BF5D-13199E37DF28 Scan 1 0 SelfUpdate {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    
    
    
    WINDOWS_ERROR_REPORT
    
    	Version=1
    	EventType=WindowsUpdateFailure3
    	EventTime=131148776107262177
    	Consent=1
    	ReportIdentifier=3243ea61-5b11-11e6-9ed2-0800279ba2a9
    	Response.type=4
    	Sig[0].Name=ClientVersion
    	Sig[0].Value=7.6.7601.19161
    	Sig[1].Name=Win32HResult
    	Sig[1].Value=80244018
    	Sig[2].Name=UpdateId
    	Sig[2].Value=D67661EB-2423-451D-BF5D-13199E37DF28
    	Sig[3].Name=Scenario
    	Sig[3].Value=Scan
    	Sig[4].Name=RevisionID
    	Sig[4].Value=1
    	Sig[5].Name=IsManaged
    	Sig[5].Value=0
    	Sig[6].Name=LastError
    	Sig[6].Value=0
    	Sig[7].Name=CallerAppID
    	Sig[7].Value=SelfUpdate
    	Sig[8].Name=ServiceUsed
    	Sig[8].Value={3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
    	Sig[9].Name=MiscField2
    	Sig[9].Value=0
    	DynamicSig[1].Name=OS Version
    	DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    	DynamicSig[2].Name=Locale ID
    	DynamicSig[2].Value=2057
    	FriendlyEventName=Windows Update installation problem
    	ConsentKey=WindowsUpdateFailure3
    	AppName=Host Process for Windows Services
    	AppPath=C:\Windows\System32\svchost.exe
    	ReportDescription=A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.
    
    
    
    WSUS_Diagnostic_Tool_Output
    
    	WSUS Client Diagnostics Tool
    
    	Checking Machine State
    			Checking for admin rights to run tool . . . . . . . . . PASS
    			Automatic Updates Service is running. . . . . . . . . . PASS
    			Background Intelligent Transfer Service is running. . . PASS
    
    	GetFileVersion(szEngineDir,&susVersion) failed with hr=0x80070002
    
    	The system cannot find the file specified.
    
    
    	Press Enter to Complete
    
    
    	
    WINDOWS EVENT VIEWER - Application
    	.NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Service reached limit of transient errors. Will shut down. Last error returned from Service Manager: 0x80029c4a.

    I have tried to install updates manually from KB downloads, I have tried to re-install DotNet 3.5 and 3.5.1 but nothing will install.

    I have tried the following script to reset the WSUS client but this also did not resolve the issue.

    net stop wuauserv
    net stop bits
    net stop cryptsvc
    net stop trustedinstaller
    sc config cryptsvc start= auto obj= "NT Authority\NetworkService" password= a
    sc config wuauserv start= auto obj= LocalSystem
    sc config bits start= delayed-auto obj= LocalSystem
    Sc config trustedinstaller start= demand obj= LocalSystem
    Sc config eventlog start= auto
    reg add HKLM\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters /v ServiceDll /t REG_EXPAND_SZ /d "%systemroot%\system32\wuaueng.dll" /f
    reg add HKLM\SYSTEM\CurrentControlSet\Services\bits\Parameters /v ServiceDll /t REG_EXPAND_SZ /d "%systemroot%\system32\qmgr.dll" /f
    reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /f
    reg delete HKLM\COMPONENTS\PendingXmlIdentifier /f
    reg delete HKLM\COMPONENTS\NextQueueEntryIndex /f
    reg delete HKLM\COMPONENTS\AdvancedInstallersNeedResolving /f
    sc sdset wuauserv D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)
    sc sdset bits D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)
    sc sdset cryptsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    sc sdset trustedinstaller D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRRC;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)
    sc sdset eventlog D:(A;;CCLCSWLOCRRC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPWPDTLOCRRC;;;SY)S:(AU;SA;DCRPWPDTCRSDWDWO;;;WD)(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    takeown /f %systemroot%\winsxs\pending.xml
    icacls %systemroot%\winsxs\pending.xml /grant Administrators:(F)
    icacls %systemroot%\winsxs\pending.xml /grant Administratörer:(F)
    del /q %systemroot%\winsxs\pending.xml
    ren %systemroot%\System32\Catroot2 oldcatroot2
    ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
    rename \ProgramData\Microsoft\Network\Downloader Downloader.old
    cd /d %windir%\system32
    regsvr32.exe atl.dll /s
    regsvr32.exe urlmon.dll /s
    regsvr32.exe jscript.dll /s
    regsvr32.exe vbscript.dll /s
    regsvr32.exe scrrun.dll /s
    regsvr32.exe msxml3.dll /s
    regsvr32.exe msxml6.dll /s
    regsvr32.exe actxprxy.dll /s
    regsvr32.exe softpub.dll /s
    regsvr32.exe wintrust.dll /s
    regsvr32.exe dssenh.dll /s
    regsvr32.exe rsaenh.dll /s
    regsvr32.exe cryptdlg.dll /s
    regsvr32.exe oleaut32.dll /s
    regsvr32.exe ole32.dll /s
    regsvr32.exe shell32.dll /s
    regsvr32.exe wuapi.dll /s
    regsvr32.exe wuaueng.dll /s
    regsvr32.exe wups.dll /s
    regsvr32.exe wups2.dll /s
    regsvr32.exe qmgrprxy.dll /s
    regsvr32.exe wucltux.dll /s
    regsvr32.exe wuwebv.dll /s
    net start eventlog
    net start cryptsvc
    net start bits
    net start wuauserv
    fsutil resource setautoreset true c:\
    netsh winhttp reset proxy
    bitsadmin /reset /allusers
    wuauclt.exe /resetauthorization /detectnow
    :MESSAGE
    echo+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    echo===========================================================
    echo     The commands has been succesfully executed. Hit enter to continue
    echo===========================================================
    echo+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Pause > Null
    :end

    Can anyone help me to resolve this issue. If you require any more information please let me know.

    Many thanks

    Max





    • Edited by Max Keogh Friday, August 5, 2016 3:04 PM
    Friday, August 5, 2016 2:10 PM

Answers

  • Hi MAxKeogh,

    The 0x80072ee2 error is an INTERNET TIMEOUT ERROR.

    The INTERNET TIMEOUT ERROR happens because the client is timing out when trying to contact the WSUS server.

    If you are a proxy, add it in IE and Check the setting in a correct URL. Also please check the firewall between client and server.

    Also please try following steps on the computer:

    1. Stop the Automatic Updates service and BITS service.

    net stop wuauserv

    net stop bits

    2. Delete “%windir%\softwaredistribution” directory.

    3. Start the Automatic Updates service and BITS service. When these two services have been started, they will auto-create “softwaredistribution” and its subfolder at system directory.

    net start wuauserv

    net start bits

    4. After the “%windir%\softwaredistribution” directory has been generated, please let the client contact the WSUS server immediately.

    wuauclt.exe /resetauthorization /detectnow

    5. After 15 minutes, please check the client to confirm whether it detects needed updates.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 8, 2016 9:49 AM
    Moderator
  • Dear Carl,

    Many thanks for your suggestion. I will try this but I believe I have tried all of these commands many times before without success. My network is currently down but as soon as I can I will attempt to run these commands and report back.

    Monday, August 8, 2016 3:10 PM

All replies

  • An update.

    I have followed the advice on the following link: https://social.technet.microsoft.com/Forums/en-US/8d4ebdf4-9f69-4505-a7e2-0f2e1c6debb8/windows-update-error-80080005-windows-7-client-with-wsus-30-sp2-server?forum=w7itproinstall

    With these registry tweaks:

    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
    "WUServer"="http://<YourServer>:8530"
    "WUStatusServer"="http://YourServer:8530"
    "TargetGroupEnabled"=dword:00000000
    "TargetGroup"=""
    "AcceptTrustedPublisherCerts"=dword:00000001
    "ElevateNonAdmins"=dword:00000001
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
    "UseWUServer"=dword:00000001
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WindowsUpdate]
    "ShortcutName"="Windows Update"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\WindowsUpdate]
    "ShortcutName"="Windows Update"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate]
    "SusClientId"=
    "SusClientIdValidation"=hex:06,02,28,01,30,0e,20,00,20,00,20,00,20,00,20,00,20,\
      00,20,00,20,00,20,00,20,00,20,00,20,00,57,00,37,00,36,00,31,00,35,00,52,00,\
      44,00,32,00,06,c8,1f,66,b2,33,ed,2f,00,39,00,31,00,42,00,52,00,4d,00,32,00,\
      32,00,2f,00,43,00,4e,00,37,00,34,00,34,00,33,00,31,00,34,00,36,00,35,00,30,\
      00,30,00,4f,00,4d,00,2f,00,39,00,31,00,42,00,52,00,4d,00,32,00,32,00
    "LastRestorePointSetTime"=
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update]
    "ElevateNonAdmins"=dword:00000001
    "NextSqmReportTime"="2015-06-26 23:59:19"
    "FeaturedUpdatesNotificationSeqNum"=dword:0000111e
    "FeaturedUpdatesNotificationSeqNumGenTime"="2015-06-16 17:58:31"
    "AUOptions"=dword:00000002
    "ScheduledInstallDay"=dword:00000000
    "ScheduledInstallTime"=dword:00000003
    "IncludeRecommendedUpdates"=dword:00000001
    "NextDetectionTime"="2015-06-27 01:18:01"
    "NextFeaturedUpdatesNotificationTime"="2015-02-11 19:28:29"
    "EnableFeaturedSoftware"=dword:00000001
    "ActionCenterNotificationCount"=dword:00000003
    "ActionCenterLastPossibleRestartNotification"="2015-02-12 11:00:00"
    "BalloonTime"="2015-06-26 16:29:58"
    "BalloonType"=dword:00000008
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results]
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect]
    "LastError"=dword:00000000
    "LastSuccessTime"="2015-06-26 16:24:18"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download]
    "LastSuccessTime"="2015-06-26 16:22:33"
    "LastError"=dword:00000000
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install]
    "LastSuccessTime"="2015-06-26 16:22:52"
    "LastError"=dword:00000000
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS]
    "UpdateCount"=dword:00000000
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade]
    "ReservationsAllowed"=dword:00000000
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting]
    "BatchFlushAge"=dword:00000325
    "SamplingValue2"=dword:000002e8
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache]
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\3da21691-e39d-4da6-8a4b-b43877bcb1b7]
    "CurrentCacheFile"="C:\\Windows\\SoftwareDistribution\\EventCache\\{F81BE467-A261-4605-A16E-0F19D5E9019F}.bin"
    "FlushCacheFiles"=hex(7):00,00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch]
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services]
    "DefaultService"="7971f918-a847-4430-9279-4a52d1efe18d"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d]
    "AuthorizationCab"="authcab.cab"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending]
    "ValidatedPreWsus3RegistrationRequests"=dword:00000001
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup]
    "SelfUpdateStatus"=dword:00000000
    "SelfupdateUnmanaged"=dword:00000001
    "ServerId"="9482f4b4-e343-43b6-b170-9a65bc822c77"
    "SetupHandlerUpdateId"="61ca813a-7585-442e-a66b-b0d15ce6bdc0"
    "UpdateSessionId"=dword:ffffffff
    "RebootDiagnostic"="0|0|3:X|5:X"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results]
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate]
    "RebootFailCount"=dword:00000000
    "LastError"=dword:00000000
    "LastSuccessTime"="2015-02-11 21:24:36"

    The client is now reporting to the WSUS server but is failing with this error:

    send failed with hr = 80072ee2

    WindowsUpdate.log entry:

    2016-08-05	16:36:03:385	1224	530	AU	Triggering AU detection through DetectNow API
    2016-08-05	16:36:03:385	1224	530	AU	Triggering Online detection (interactive)
    2016-08-05	16:36:03:385	1224	1304	AU	#############
    2016-08-05	16:36:03:385	1224	1304	AU	## START ##  AU: Search for updates
    2016-08-05	16:36:03:385	1224	1304	AU	#########
    2016-08-05	16:36:03:385	1224	1304	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {43CC1FD1-33A3-4F48-B3F7-DCC8200FBFA2}]
    2016-08-05	16:36:03:385	1224	1380	Agent	*************
    2016-08-05	16:36:03:385	1224	1380	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-08-05	16:36:03:385	1224	1380	Agent	*********
    2016-08-05	16:36:03:385	1224	1380	Agent	  * Online = Yes; Ignore download priority = No
    2016-08-05	16:36:03:385	1224	1380	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-08-05	16:36:03:385	1224	1380	Agent	  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-08-05	16:36:03:385	1224	1380	Agent	  * Search Scope = {Machine}
    2016-08-05	16:36:03:385	1224	1380	Setup	Checking for agent SelfUpdate
    2016-08-05	16:36:03:385	1224	1380	Setup	Client version: Core: 7.6.7601.19161  Aux: 7.6.7601.19161
    2016-08-05	16:36:03:463	1224	1380	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-08-05	16:36:03:463	1224	1380	Misc	 Microsoft signed: NA
    2016-08-05	16:36:03:463	1224	1380	Misc	WARNING: Cab does not contain correct inner CAB file.
    2016-08-05	16:36:03:463	1224	1380	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-08-05	16:36:03:463	1224	1380	Misc	 Microsoft signed: NA
    2016-08-05	16:36:03:479	1224	1380	Setup	Wuident for the managed service is valid but not quorum-signed. Skipping selfupdate.
    2016-08-05	16:36:03:479	1224	1380	Setup	Skipping SelfUpdate check based on the /SKIP directive in wuident
    2016-08-05	16:36:03:479	1224	1380	Setup	SelfUpdate check completed.  SelfUpdate is NOT required.
    2016-08-05	16:36:03:760	1224	1380	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-08-05	16:36:03:760	1224	1380	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server:8530/ClientWebService/client.asmx
    2016-08-05	16:36:03:869	1224	1380	PT	WARNING: Cached cookie has expired or new PID is available
    2016-08-05	16:36:03:869	1224	1380	PT	Initializing simple targeting cookie, clientId = 0eee19bd-7cb5-4de2-960e-c43cf8b24784, target group = , DNS name = rpf-int.msl.local
    2016-08-05	16:36:03:869	1224	1380	PT	  Server URL = http://server:8530/SimpleAuthWebService/SimpleAuth.asmx
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: SOAP Fault: 0x00012c
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING:     faultstring:Fault occurred
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING:     ErrorCode:ServerChanged(4)
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING:     Message:Server rolled back since last call to GetCookie
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING:     ID:1212609a-b2c5-49d7-aaa4-a9f43d3a4e48
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: PTError: 0x80244015
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: GetCookie_WithRecovery failed : 0x80244015
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: RefreshCookie failed: 0x80244015
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: RefreshPTState failed: 0x80244015
    2016-08-05	16:36:04:338	1224	1380	PT	WARNING: Sync of Updates: 0x80244015
    2016-08-05	16:36:04:385	1224	1380	PT	WARNING: Cached cookie has expired or new PID is available
    2016-08-05	16:36:04:385	1224	1380	PT	Initializing simple targeting cookie, clientId = 0eee19bd-7cb5-4de2-960e-c43cf8b24784, target group = , DNS name = rpf-int.msl.local
    2016-08-05	16:36:04:385	1224	1380	PT	  Server URL = http://server:8530/SimpleAuthWebService/SimpleAuth.asmx
    2016-08-05	16:36:08:260	1224	1380	Agent	  * WARNING: Failed to synchronize, error = 0x80244015
    2016-08-05	16:36:08:276	1224	1380	DnldMgr	File locations for service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 changed
    2016-08-05	16:36:08:276	1224	1380	Agent	Server changed and need resyncing with server
    2016-08-05	16:36:08:401	1224	1380	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-08-05	16:36:08:401	1224	1380	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server:8530/ClientWebService/client.asmx
    2016-08-05	16:38:19:447	1224	1380	Misc	WARNING: Send failed with hr = 80072ee2.
    2016-08-05	16:38:19:447	1224	1380	Misc	WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2016-08-05	16:38:19:447	1224	1380	Misc	FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2
    2016-08-05	16:38:19:447	1224	1380	PT	  + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
    2016-08-05	16:38:19:447	1224	1380	PT	  + Caller provided credentials = No
    2016-08-05	16:38:19:447	1224	1380	PT	  + Impersonate flags = 0
    2016-08-05	16:38:19:447	1224	1380	PT	  + Possible authorization schemes used = 
    2016-08-05	16:38:19:447	1224	1380	PT	WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2016-08-05	16:38:19:447	1224	1380	PT	WARNING: PTError: 0x80072ee2
    2016-08-05	16:38:19:447	1224	1380	PT	WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
    2016-08-05	16:38:19:447	1224	1380	PT	WARNING: Sync of Updates: 0x80072ee2
    2016-08-05	16:38:19:447	1224	1380	PT	WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
    2016-08-05	16:38:19:447	1224	1380	Agent	  * WARNING: Failed to synchronize, error = 0x80072EE2
    2016-08-05	16:38:19:463	1224	1380	Agent	  * WARNING: Exit code = 0x80072EE2
    2016-08-05	16:38:19:463	1224	1380	Agent	*********
    2016-08-05	16:38:19:463	1224	1380	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-08-05	16:38:19:463	1224	1380	Agent	*************
    2016-08-05	16:38:19:463	1224	1380	Agent	WARNING: WU client failed Searching for update with error 0x80072ee2
    2016-08-05	16:38:19:463	1224	11d0	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {43CC1FD1-33A3-4F48-B3F7-DCC8200FBFA2}]
    2016-08-05	16:38:19:463	1224	11d0	AU	  # WARNING: Search callback failed, result = 0x80072EE2
    2016-08-05	16:38:19:463	1224	11d0	AU	  # WARNING: Failed to find updates with error code 80072EE2
    2016-08-05	16:38:19:463	1224	11d0	AU	#########
    2016-08-05	16:38:19:463	1224	11d0	AU	##  END  ##  AU: Search for updates [CallId = {43CC1FD1-33A3-4F48-B3F7-DCC8200FBFA2}]
    2016-08-05	16:38:19:463	1224	11d0	AU	#############
    2016-08-05	16:38:19:463	1224	11d0	AU	Need to show Unable to Detect notification
    2016-08-05	16:38:19:463	1224	11d0	AU	Successfully wrote event for AU health state:1
    2016-08-05	16:38:19:463	1224	11d0	AU	AU setting next detection timeout to 2016-08-05 20:38:19
    2016-08-05	16:38:19:463	1224	11d0	AU	Setting AU scheduled install time to 2016-08-06 15:00:00
    2016-08-05	16:38:19:463	1224	11d0	AU	Successfully wrote event for AU health state:1
    2016-08-05	16:38:19:463	1224	11d0	AU	Successfully wrote event for AU health state:1
    2016-08-05	16:38:24:463	1224	1380	Report	REPORT EVENT: {B4ECAC08-99A6-42FF-962C-FC1B758BBBE7}	2016-08-05 16:38:19:463+0100	1	148	101	{00000000-0000-0000-0000-000000000000}	0	80072ee2	AutomaticUpdates	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80072ee2.
    2016-08-05	16:38:24:479	1224	1380	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2016-08-05	16:38:24:479	1224	1380	Report	WER Report sent: 7.6.7601.19161 0x80072ee2(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2016-08-05	16:42:43:702	1224	1380	Report	Uploading 1 events using cached cookie, reporting URL = http://server:8530/ReportingWebService/ReportingWebService.asmx
    2016-08-05	16:43:00:639	1224	1380	Report	Reporter successfully uploaded 1 events.
    

    I hope this helps.

    Friday, August 5, 2016 3:57 PM
  • Hi MAxKeogh,

    The 0x80072ee2 error is an INTERNET TIMEOUT ERROR.

    The INTERNET TIMEOUT ERROR happens because the client is timing out when trying to contact the WSUS server.

    If you are a proxy, add it in IE and Check the setting in a correct URL. Also please check the firewall between client and server.

    Also please try following steps on the computer:

    1. Stop the Automatic Updates service and BITS service.

    net stop wuauserv

    net stop bits

    2. Delete “%windir%\softwaredistribution” directory.

    3. Start the Automatic Updates service and BITS service. When these two services have been started, they will auto-create “softwaredistribution” and its subfolder at system directory.

    net start wuauserv

    net start bits

    4. After the “%windir%\softwaredistribution” directory has been generated, please let the client contact the WSUS server immediately.

    wuauclt.exe /resetauthorization /detectnow

    5. After 15 minutes, please check the client to confirm whether it detects needed updates.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 8, 2016 9:49 AM
    Moderator
  • Dear Carl,

    Many thanks for your suggestion. I will try this but I believe I have tried all of these commands many times before without success. My network is currently down but as soon as I can I will attempt to run these commands and report back.

    Monday, August 8, 2016 3:10 PM
  • Hi MAxKeogh,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 16, 2016 10:10 AM
    Moderator
  • Hi Carl,

    I followed your instructions without success. I received an error code: 80244018

    Did some searching on this code and followed instructions from RKrkmndlib on this page http://answers.microsoft.com/en-us/windows/forum/windows_other-update/windows-update-error-code-80244018/d91366fd-0a8d-42d7-8277-e99bd4b933e3. I had tried Steps 1 & 2 previously so followed step 3 and downloaded and ran the Fixit Tool and Readiness Tool and rebooted. I removed my PC from the WSUS server, ran updates again and am now back to error code: 80072EE2. I am on an internal network, not going through a proxy at the moment and I have disabled the AVG firewall. Although the update process has failed my PC is once again listed on the WSUS server as not yet reported so it is communicating with the server but not able to download and apply updates.

    Can you suggest any further steps I can try.

    Regards

    Max

    Thursday, August 18, 2016 10:50 AM