none
Trying to Click on Recovery RRS feed

  • Question

  • when i open System Center 2010 DPM Administrator Console and Click on the Recovery tab i get this error message

    Description:

      AppName: mmc                             AppVer: 4.0.1908.0          ModName: mmc.exe

    ModVer: 6.1.7600.16385                               StackHash: A8149BFA

    Problem signature:

      Problem Event Name: DPMException

      Application Name:         mmc

      Application Version:     4.0.1908.0

      Module Name:               mmc.exe

      Module Version:            6.1.7600.16385

      Exception Name:           System.NullReferenceException

      Exception Point:                Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes

      Other: A8149BFA

      OS Version:      6.1.7601.2.1.0.272.7

      Locale ID:           2057

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    and this is in the even log too

    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>20/05/2013 14:33:58</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>NullReferenceException</ExceptionType><ExceptionMessage>Object reference not set to an instance of an object.</ExceptionMessage><ExceptionDetails>System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes(TreeView treeView, TreeNode startNode)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderTreeView(Boolean firstTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderView()
       at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message&amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</ExceptionDetails></FatalServiceError>


    the message resource is present but the message is not found in the string/message table

    and then the administrator console application closes any ideas

    Monday, May 20, 2013 2:43 PM

All replies

  • more info

    Fault bucket , type 0

    Event Name: DPMException

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: mmc

    P2: 4.0.1908.0

    P3: mmc.exe

    P4: 6.1.7600.16385

    P5: System.NullReferenceException

    P6: Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes

    P7: A8149BFA

    P8:

    P9:

    P10:

    Attached files:

    C:\Users\serveradmin\AppData\Local\Temp\2\tmp54E3.xml

    C:\Users\serveradmin\AppData\Roaming\Microsoft\Microsoft System Center 2012 Data Protection Manager\DPMUI0Curr.errlog.2013-05-20_16-50-54.Crash

    These files may be available here:

    C:\Users\serveradmin\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_mmc_348f36af59a69d92bd5da9b142cfa945ecd5dc8_1fdd6190

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 6f701b87-c16d-11e2-b7c0-ac162dbe739f

    Report Status: 0

    and this is the second event log

    Fault bucket , type 0

    Event Name: DPMException

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: mmc

    P2: 4.0.1908.0

    P3: mmc.exe

    P4: 6.1.7600.16385

    P5: System.NullReferenceException

    P6: Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes

    P7: A8149BFA

    P8:

    P9:

    P10:

    Attached files:

    C:\Users\serveradmin\AppData\Local\Temp\2\tmp54E3.xml

    C:\Users\serveradmin\AppData\Roaming\Microsoft\Microsoft System Center 2012 Data Protection Manager\DPMUI0Curr.errlog.2013-05-20_16-50-54.Crash

    These files may be available here:

     

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 6f701b87-c16d-11e2-b7c0-ac162dbe739f

    Report Status: 0

    Monday, May 20, 2013 4:53 PM
  • this is the output from the xml file

    ?xml version="1.0" encoding="utf-16"?>
    <WatsonInfo xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
      <ExceptionList>
        <ExceptionEntry>
          <Exception_x0020_Type_x000D__x000A_>System.NullReferenceException</Exception_x0020_Type_x000D__x000A_>
          <StackTrace_x000D__x000A_>   at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes(TreeView treeView, TreeNode startNode)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderTreeView(Boolean firstTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryBrowseTab.RenderView()
       at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message&amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</StackTrace_x000D__x000A_>
          <message>Object reference not set to an instance of an object.</message>
          <targetSite>Void CleanupEmptyNodes(System.Windows.Forms.TreeView, System.Windows.Forms.TreeNode)</targetSite>
          <hResult>80004003</hResult>
        </ExceptionEntry>
      </ExceptionList>
      <UICulture>en-US</UICulture>
      <Culture>en-GB</Culture>
      <CLRVersion>4.0.30319.296</CLRVersion>
      <OSVersion>Microsoft Windows NT 6.1.7601 Service Pack 1</OSVersion>
      <BucketingParametersValue>
        <Other>A8149BFA</Other>
        <ExceptionPoint>Microsoft.Internal.EnterpriseStorage.Dls.UI.RecoveryPage.RecoveryTreeNodeFactory.CleanupEmptyNodes</ExceptionPoint>
        <ExceptionName>System.NullReferenceException</ExceptionName>
        <ModuleVersion>6.1.7600.16385</ModuleVersion>
        <ModuleName>mmc.exe</ModuleName>
        <ApplicationVersion>4.0.1908.0</ApplicationVersion>
        <ApplicationName>mmc</ApplicationName>
      </BucketingParametersValue>
      <Info>Microsoft Data Protection Manager Exception Record</Info>
    </WatsonInfo>

    Monday, May 20, 2013 5:03 PM
  • this still happens when i create a custom mmc and selecting the system center data protection manager and then clicking on recovery however all other functions within dpm are ok
    Monday, May 20, 2013 5:06 PM