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Message Tracking Exch 2007 RRS feed

  • Question

  • I have an outside email that tracking says it was received by SMTP and Deiivered by the Storedriv - subject is right, seems that the message size indicates that it has attachments (which it should), but when I do a search of the persons mail box the message can't be found.  Not in the various spam or deleted folders.  The other recipient of the same message did get the message. So, as that old song says, 'oh where, oh where has the message gone'?  Thoughts would be appreciated- are there any other fields that you can expand in the tracking results since, after a point, it just seems circular?  TIA.
    Thursday, July 19, 2012 3:16 PM

Answers

  • Search for the message using EMS instead and if it was delivered to the user, the messagetrackinglog will tell you.

    Example: Get-TransportServer | Get-MessageTrackingLog -Start 2012-07-19 -Sender sender@somedomain.com -MessageSubject "Some Subject"


    Martina Miskovic

    • Marked as answer by stev11554 Thursday, July 19, 2012 6:09 PM
    Thursday, July 19, 2012 4:26 PM

All replies

  • Perhaps the user shift-deleted it.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Thursday, July 19, 2012 4:18 PM
    Moderator
  • Perhaps the user shift-deleted it.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Yes, that is what I would expect as well. I believe message tracking more than I believe the user.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Thursday, July 19, 2012 4:21 PM
  • Search for the message using EMS instead and if it was delivered to the user, the messagetrackinglog will tell you.

    Example: Get-TransportServer | Get-MessageTrackingLog -Start 2012-07-19 -Sender sender@somedomain.com -MessageSubject "Some Subject"


    Martina Miskovic

    • Marked as answer by stev11554 Thursday, July 19, 2012 6:09 PM
    Thursday, July 19, 2012 4:26 PM
  • First off thanks to all for the notion of shift-delete - if that is what happened it can't even be recovered from deleted items (I tested that first).  Secondly the esm (particularly with the | fl option) gives you about as much info as you will ever be able to get and it does show a delivery.  So absent shifts through parallel universes there's no way to show, beyond all reasonable doubt, what happened since the user doesn't remember getting a prompt to perm. delete the item which is what happens with the shift-delete.  Learned something new today. 

    SFeder

    Thursday, July 19, 2012 6:12 PM
  • On Thu, 19 Jul 2012 16:18:59 +0000, Ed Crowley wrote:
     
    >Perhaps the user shift-deleted it.
     
    Or moved it to a PST. Or had a rule that moved it to a PST. Or has a
    rule that deleted the message. Or Outlook Junk mail filter said it's
    spam and the Junk mail setting just deletes the message.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Thursday, July 19, 2012 10:15 PM
  • On Thu, 19 Jul 2012 18:12:01 +0000, stev11554 wrote:
     
    >First off thanks to all for the notion of shift-delete - if that is what happened it can't even be recovered from deleted items (I tested that first).
     
    Yes, it can. Use "Recover deleted items" from the client.
     
    >Secondly the esm (particularly with the | fl option) gives you about as much info as you will ever be able to get and it does show a delivery. So absent shifts through parallel universes there's no way to show, beyond all reasonable doubt, what happened since the user doesn't remember getting a prompt to perm. delete the item which is what happens with the shift-delete. Learned something new today.
     
    The most people misspell "Luser"? :-)
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Thursday, July 19, 2012 10:17 PM