Error caught at connect.cpp in Word 2000 RRS feed

  • Question

  • I have a user who is using Word 2000. When she tries to open a document she gets error message as

    "Unknown error returned from application. Error caught at file connect.cpp,operation canceled.Contact technical support if this error persist"

    Please tell me how to resolve this error and what is the cause of this error.

    Wednesday, October 27, 2010 11:27 AM

All replies

  • Hi,

    First, try to start Word in safe mode [hold ctrl key while startup] to see if this error goes away.

    Also try to rename your normal.dot.

    1.  Double click on My Computer.

    2.  Click on the Tools menu in the top menu bar.

    3.  Click on Folder Options...

    4.  Click on the View Tab

    5.  Click on the little button next to "Show hidden files and folders" (in the Advanced Settings box)

    6.  Click OK.

    7.  Double click on Local Disk (C:)

    8.  Double click on the Documents and Settings folder

    9.  Double click on the folder with your user name

    10.  Double click on Application Data. (That folder will be dimmed)

    11.  Double click on the Microsoft folder.

    12.  Double click on the Templates folder.

    13.  Right click on the Normal.dot file and rename it.

    If it still not works, maybe you can try to repair your office 2000.

    Hope that helps.


    Thursday, October 28, 2010 6:51 AM
  • Hi Jennifer,

    Thanks for reply.

    I tried both the options mentioned by you. But none of them seems to be working. I have to reinstall Office it seems.

    Regards, Naresh
    Thursday, October 28, 2010 8:57 AM