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Parallel activity failed when an activity inside fail RRS feed

  • Question

  • HI

    i have a parallel activity which contains many review activities. If one of the review activity fail all of the parallel activity faild as show below 

    is it possible to change this behavior ?

    Thursday, October 29, 2015 2:13 PM

Answers

  • No you can't change this behavior.

    "Failed" means the activitiy failed and in the result the parallel activity needs to fail as well. All activities inside of a parallel are "AND" related.

    Only option is to "skip" activities if they are not needed inside Service Request or Change Request. Skipped activities are "ignored" and will not affect the parallel activity.

    Hope this helps. 


    Andreas Baumgarten | H&D International Group

    Tuesday, November 3, 2015 12:20 AM
    Moderator

All replies

  • No you can't change this behavior.

    "Failed" means the activitiy failed and in the result the parallel activity needs to fail as well. All activities inside of a parallel are "AND" related.

    Only option is to "skip" activities if they are not needed inside Service Request or Change Request. Skipped activities are "ignored" and will not affect the parallel activity.

    Hope this helps. 


    Andreas Baumgarten | H&D International Group

    Tuesday, November 3, 2015 12:20 AM
    Moderator
  • No you can't change this behavior.

    "Failed" means the activitiy failed and in the result the parallel activity needs to fail as well. All activities inside of a parallel are "AND" related.

    Only option is to "skip" activities if they are not needed inside Service Request or Change Request. Skipped activities are "ignored" and will not affect the parallel activity.

    Hope this helps. 


    Andreas Baumgarten | H&D International Group

    Boo.  This seems really bad design.  What's the point of having multiple paths if one can fail the whole.  And as of today, no one has a workaround or alternative?

    Friday, March 2, 2018 9:15 PM
  • Hi

    Andreas is right you would need to go in to the review activity and change the status to skipped.

    Service Manager activity workflows are essentially a sequential process where it is all or nothing. One element fails the whole process stops and requires manual intervention to start again.

    The only options are to use third party tools like Powershell activities or a decision activity. Or try and use Service Manager workflows or Orchestrator to change the status of the review activity so the process can continue. 

    But it will depend on your business logic and what you are trying to achieve.

    In the example above you have 4 Review Activities, If you combined them into one RA with 4 approvers and a 51% approval rate, then 1 person could reject the RA and the other 3 could approve it and the activity workflow process would continue. However, in this situation 3 people could also approve the RA and the activity workflow would continue regardless - one person is not required to approve.

    Regards

    Glen


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    Friday, March 2, 2018 11:57 PM