Workfolders issues


  • Hi all,

    Since the most recent official Windows 10 update (1803 April update) I'm experiencing some issues.

    * In explorer, some pictures get thumbnails, some don't (as seen in the figure). Tried deleting the thumbnail cache but that doesn't help.

    * The Photos app doesn't sync pictures from the WorkFolders anymore, and doens't show thumbnails anymore for videos.

    * In exlporer the icons for 'Download state' aren't correct. Some folders have a 'Failed sync' icon, but all the files inside are downloaded correctly.

    A clean install of the client operating system doesn't help. Anyone else experiencing these issues? Is a fix available soon?


    Thursday, May 17, 2018 9:39 AM


All replies

  • Janjaap,


    The Photos app and thumbnail cache skip reading on-demand files because reading the files would cause them to be downloaded locally to the device. Photos that have been opened on the device should have thumbnails. If you need thumbnails for all files on this device, I’d recommend disabling the on-demand feature which means all files will be available locally.


    Regarding the folders have a “failed sync” icon, can you send a screenshot of the folder and contents? My email is jeffpatt at microsoft dot com.





    Thursday, May 17, 2018 6:07 PM
  • Hi Jeff,

    Not all photos that have been opened have thumbnails, and sometimes they show a thumbnail for a second and then disapear. 

    My Onedrive folder does show thumbnails, however the files are not downloaded to my pc (on-demand), is this coming to Workfolders later as well? 

    I'll send you the screenshots.



    Friday, May 18, 2018 7:13 AM
  • OneDrive does support thumbnails when using the on-demand feature.

    For Work Folders, we’ll consider supporting thumbnails in the future (requires server-side changes).

    Friday, May 18, 2018 7:56 PM