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Problem Event Name: BlueScreen RRS feed

  • Question

  • ok... here is the code I have received...How do I even begin to fix it??

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033
    Additional information about the problem:
      BCCode: 7a
      BCP1: FFFFF8A0037A66F8
      BCP2: FFFFFFFFC0000185
      BCP3: 000000008C5738A0
      BCP4: FFFFF960003A67E4
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1
    Files that help describe the problem:
      C:\Windows\Minidump\041213-19172-01.dmp
      C:\Users\karli\AppData\Local\Temp\WER-45567-0.sysdata.xml

    Friday, April 12, 2013 2:07 PM

Answers

  • You need to download a tool to allow you to open the minidump file such as WhoCrashed. Then you need to open the .dmp file shown in the location C:\Windows\Minidump and the application will point you to the driver or file that has caused the issue.

    MP


    Mike Parker MCTS http://www.tlptech.co.uk

    Monday, April 15, 2013 12:46 PM