locked
Cannot export from Outlook and related issues RRS feed

  • Question

  • <!-- /* Font Definitions */ @font-face {font-family:"Segoe UI"; panose-1:2 11 5 2 4 2 4 2 2 3; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-536861953 -1073733541 9 0 479 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} -->

     

    When I try to export from Outlook, I get all the way through the set-up process, but after the export begins it does not complete, the progress bar gets to approx 90% and then stays there.   Task Manager indicates that Outlook had stopped running.  I tried exporting to different formats (excel, DOS, etc) but exactly the same problem occured - export started but did not complete because Outlook had stopped running.

     

    I reviewed the problems history and the cause was AppHangB1 but the application involved varied - Explorer, Outlook, PowerManager, and others.  The location ID in each case was 1033 - a location which has been problematic in the past after downloading an early version of SP1.  I then took each of the following steps, none of which has made any difference to the problem.  I reinstalled the latest SP1, ran a scan to confirm the absence of any threats (all clean), ran a microsoft tune-up.

     

    I include a sampling of the error messages from my problem history below.  Please help!  Susan

    and in each case exactly the same process occured without Outlook

    Windows Explorer

    Description

    A problem caused this program to stop interacting with Windows.

     

    Problem signature

    Problem Event Name:                      AppHangB1

    Application Name:                           Explorer.EXE

    Application Version:                         6.0.6001.18164

    Application Timestamp:                   4907e242

    Hang Signature:                                d1f0

    Hang Type:                                        6144

    OS Version:                                        6.0.6001.2.1.0.256.6

    Locale ID:                                           1033

    Additional Hang Signature 1:         a7c9aee0ed6803eb030d39eae8a8e415

    Additional Hang Signature 2:         46c6

    Additional Hang Signature 3:         c471c0b1e4a7e990cf5da5979e15bbee

    Additional Hang Signature 4:         d1f0

    Additional Hang Signature 5:         a7c9aee0ed6803eb030d39eae8a8e415

    Additional Hang Signature 6:         46c6

    Additional Hang Signature 7:         c471c0b1e4a7e990cf5da5979e15bbee

     

    Power Manager

    Description

    A problem caused this program to stop interacting with Windows.

     

    Problem signature

    Problem Event Name:                      AppHangB1

    Application Name:                           PowerManager.exe

    Application Version:                         1.0.0.0

    Application Timestamp:                   45a2f31c

    Hang Signature:                                7888

    Hang Type:                                        256

    OS Version:                                        6.0.6001.2.1.0.256.6

    Locale ID:                                           1033

    Additional Hang Signature 1:         0b6751f1953357a7affdfdf46b09d98a

    Additional Hang Signature 2:         4882

    Additional Hang Signature 3:         06eda4e00eb7a8d500034aa09e3a9874

    Additional Hang Signature 4:         7888

    Additional Hang Signature 5:         0b6751f1953357a7affdfdf46b09d98a

    Additional Hang Signature 6:         4882

    Additional Hang Signature 7:         06eda4e00eb7a8d500034aa09e3a9874

     

    Network Diagnostics

    Problem signature

    Problem Event Name:                      NetworkDiagnosticsFrameworkV2

    Vendor:                                              Microsoft

    OwnerHC:                                          CRasDiagHelper

    OwnerHCVersion:                             1.0

    SessionStatus:                                   3

    HRESULT:                                           0

    Repair:                                                {00000000-0000-0000-0000-000000000000}

    RootCauseHC:                                   CRasDiagHelper

    RootCauseHCVersion:                      1.0

    RootCause:                                        {00000000-0000-0000-0000-000000000000}

    OS Version:                                        6.0.6001.2.1.0.256.6

    Locale ID:                                           1033

     

    Files that help describe the problem

    eventlog.etl

     

    View a temporary copy of these files

    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

     

    Microsoft Outlook

    Description

    A problem caused this program to stop interacting with Windows.

     

    Problem signature

    Problem Event Name:                      AppHangB1

    Application Name:                           OUTLOOK.EXE

    Application Version:                         11.0.8217.0

    Application Timestamp:                   480f95d9

    Hang Signature:                                6630

    Hang Type:                                        0

    OS Version:                                        6.0.6001.2.1.0.256.6

    Locale ID:                                           1033

    Additional Hang Signature 1:         d57277e42378c725a4d31f9013bf8807

    Additional Hang Signature 2:         e429

    Additional Hang Signature 3:         6fc8cc48b0f160400ec007f0815f1f77

    Additional Hang Signature 4:         6630

    Additional Hang Signature 5:         d57277e42378c725a4d31f9013bf8807

    Additional Hang Signature 6:         e429

    Additional Hang Signature 7:         6fc8cc48b0f160400ec007f0815f1f77

     

     

    Wednesday, April 1, 2009 9:32 PM