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I have facing issue jitter for audio call & video streaming in Skype for business. Can you help me fix the issue RRS feed

  • Question

  • Hi Support,

    I have facing issue  jitter for audio call & video streaming in Skype for business. Can you help me fix the issue  .

    I have follow step in below

    1. I have assign bandwidth 2 mbps per user but facing same issue and internet not fully utilize.

    2. we are using internet lease line.

    3. We have allow all the ports and url

    Can any one guide me to improve Skype for business audio & video quantity.   

    Monday, March 6, 2017 5:30 PM

All replies

  • Hi Predeep,

    Did this issue occur in internal or external?
    Did you check if there are any errors in application log on Front-End server?

    To this issue, please refer to the following steps to troubleshoot it:

    1. Check if there are any errors in application log and post them for our troubleshooting
    2. Update Skype for business server side and client side to the latest
    3. Check if there are any network issues between FE and client
    4. Re-run “Request, Install or Assign Certificates” using SFB deploy wizard

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, March 7, 2017 8:55 AM
  • Hi Jim,

    We are using O365 and facing issue in Skype for business .

    1. audio broken issue

    2. video issue

    Please share the step to how to fix the issue 

    Tuesday, March 7, 2017 5:23 PM
  • Hi Pradeep,

    Because you are using Office 365, we suggest you post this case to Office 365 forum by the following link, thanks for your understanding and support.

    https://answers.microsoft.com/en-us/msoffice


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by jim-xu Thursday, March 16, 2017 2:08 AM
    Friday, March 10, 2017 2:39 AM
  • Are you using Onprem or O365 solution?do you have reporting services installed?if yes you can check call details report and you may see the reason for that,mostly because of the round trip time,devices issue etc..this between internal or inyternal to external?

    Jayakumar K

    Friday, March 10, 2017 6:03 AM