Outlook Issue (Alls Mails are redirected into unwanted folder) RRS feed

  • Question

  • Hi Team,

    I have facing issue with Outlook, regarding mails are redirecting into the unwanted folder automatically into the Outlook 2013.  User also using the outlook into the Phone (Samsung Galaxy )

    I have deleted the unwanted the folder from Outlook and I have check the into the phone and OWA also after delete the folder there is not showing same. I have check the rules but there was no rules create. 

    after some time the folder was created automatically and mails are redirected to the same folder. into the same situation I have checked in OWA and Mobile there was also folder create.

    Please suggest.



    Monday, October 24, 2016 10:52 AM


  • Hi,

    What type of email account are you using? Exchange, IMAP or POP3?

    What kind of folder does it create? Is it a subfolder under the Inbox?

    I've seen a similar issue which was caused due to syncing with a mobile phone. I'd recommend we temporarily disable the synchronization with the phone, delete the folder, and then check if this issue continues.

    Please let me know the result.


    Steve Fan

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    • Proposed as answer by Steve Fan Monday, October 31, 2016 10:01 AM
    • Marked as answer by Steve Fan Monday, November 7, 2016 2:45 AM
    Tuesday, October 25, 2016 9:29 AM