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Outlook Issue (Alls Mails are redirected into unwanted folder) RRS feed

  • Question

  • Hi Team,

    I have facing issue with Outlook, regarding mails are redirecting into the unwanted folder automatically into the Outlook 2013.  User also using the outlook into the Phone (Samsung Galaxy )

    I have deleted the unwanted the folder from Outlook and I have check the into the phone and OWA also after delete the folder there is not showing same. I have check the rules but there was no rules create. 

    after some time the folder was created automatically and mails are redirected to the same folder. into the same situation I have checked in OWA and Mobile there was also folder create.

    Please suggest.

    Regards  

    Nitesh

    Monday, October 24, 2016 10:52 AM

Answers

  • Hi,

    What type of email account are you using? Exchange, IMAP or POP3?

    What kind of folder does it create? Is it a subfolder under the Inbox?

    I've seen a similar issue which was caused due to syncing with a mobile phone. I'd recommend we temporarily disable the synchronization with the phone, delete the folder, and then check if this issue continues.

    Please let me know the result.

    Regards,

    Steve Fan


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    • Proposed as answer by Steve Fan Monday, October 31, 2016 10:01 AM
    • Marked as answer by Steve Fan Monday, November 7, 2016 2:45 AM
    Tuesday, October 25, 2016 9:29 AM