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Windows Explorer crashes after 2 minutes RRS feed

  • Question

  • I keep having an issue with Windows Explorer crashing in Windows 7 after about 2 minutes of being open.  Here is the error from the event log:

    Log Name:      Application
    Source:        Application Error
    Date:          9/7/2012 3:10:10 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      LCNU2320JWW.USG.NET
    Description:
    Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0490f554
    Faulting process id: 0x1f38
    Faulting application start time: 0x01cd8d2bd3c33ac2
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: unknown
    Report Id: a44865f8-f91f-11e1-8b48-402cf4fe400c
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-09-07T19:10:10.000000000Z" />
        <EventRecordID>2141</EventRecordID>
        <Channel>Application</Channel>
        <Computer>LCNU2320JWW.USG.NET</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>6.1.7600.16450</Data>
        <Data>4aeba271</Data>
        <Data>unknown</Data>
        <Data>0.0.0.0</Data>
        <Data>00000000</Data>
        <Data>c0000005</Data>
        <Data>0490f554</Data>
        <Data>1f38</Data>
        <Data>01cd8d2bd3c33ac2</Data>
        <Data>C:\Windows\explorer.exe</Data>
        <Data>unknown</Data>
        <Data>a44865f8-f91f-11e1-8b48-402cf4fe400c</Data>
      </EventData>
    </Event>

    I've been fighting this error for months now.  I have downloaded the Shexview program and disabled any Non-Microsoft add-ons and it still continues to crash.  I do have the "/n, c:\" switches on my shortcut for Explorer, but I have other users that are seeing it and they don't have the switches turned on.  Any help would be greatly appreciated.

    Thanks,

    Elfman9

    Friday, September 7, 2012 7:29 PM

Answers

All replies

  • Have you looked in Action Center?

    If not, go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.

    Also, at the bottom, click View All Problem reports and Check for Solutions.

    Saturday, September 8, 2012 8:04 AM
  • We have a group policy that prevents us from doing the "Check for solutions", even when run with Administrator privelages.  Here is the log from the technical details:

    <dir>

    "Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x04c4fcc8

    Faulting process id: 0xd68

    Faulting application start time: 0x01cd8d1e2c7162ef

    Faulting application path: C:\Windows\explorer.exe

    Faulting module path: unknown

    Report Id: 0498a37a-f912-11e1-8b48-402cf4fe400c"

    </dir>
    Monday, September 10, 2012 12:06 PM
  • Is it possible for you to update one of the computers to Service Pack 1? It may help, get it here http://www.microsoft.com/en-us/download/details.aspx?id=5842
    Monday, September 10, 2012 3:02 PM
  • Have you tried running ProcMon for it? See what call it's specifically throwing the error for?

    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Tuesday, September 11, 2012 3:46 AM
  • Hi,


    You’d better to perform System Files Checker.

    http://support.microsoft.com/kb/929833


    Kim Zhou

    TechNet Community Support

    • Marked as answer by Kim Zhou Wednesday, September 19, 2012 12:09 AM
    Sunday, September 16, 2012 10:29 AM