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Random BSOD due to Bugcode USB_Driver RRS feed

  • Question

  • Windows 7 64bit system randomly experiences BSOD.

    Error on blue screen is Bugcode USB_Driver or Driver_Power_State-Failure.

    System specs:

    Dell XPS 8100

    Intel Core i7 870 @ 2.93ghz

    8 Gig of Ram

    SP1 Installed

    Contacted Dell for support which they have replaced the hard drive and motherboard with no success.  I suspect a driver but I am unable to determine which one.

    Link to zipped minidumps on Skydrive below.

    http://cid-481dbdb792398622.office.live.com/browse.aspx/Minidump

    Tuesday, March 1, 2011 10:14 PM

All replies

  • Hi Mate!

    try to update ur BIOS!  Whats is ur Power supply?

     

    I think u have a problem with power.. what u have connected in USB?

     

    regards


    I want to be a MVP! | Computer Technician - MCP
    Tuesday, March 1, 2011 10:22 PM
  • There's some optional usb related update.  Try that.

     

    Wednesday, March 2, 2011 2:27 AM
  • Hi Lawrence ,

    Bug Check 0xFE: BUGCODE_USB_DRIVER

    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
        using a physical memory address that was not allocated by
        the USBport driver.

    Arg2: fffffa800a87b1a0, Device extension pointer of the host controller
    Arg3: 0000000080863b3c , PCI Vendor,Product id for the controller

    you have issues with the Intel USB hub.



    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e0 fffffa8006e452e0 00000000 fffff88000faf57c-fffff88000faf3c4 Success Error Cancel
               \Driver\usbhub     ACPI!ACPIDeviceIrpDeviceFilterRequest
                Args: 00015400 00000001 00000004 00000003
     [ 16, 2]   0 e1 fffffa800c390e40 00000000 fffff80002c7be20-fff


    Which USB devices do you use?

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, March 2, 2011 12:05 PM

  • "Which USB devices do you use?"

     

    Logitech G15 Gaming Keyboad

    http://www.logitech.com/en-us/support-downloads/downloads/keyboards/devices/180?bit=64&osid=14&WT.z_sp=Device

     

    Logitech V220 Cordless Optical Mouse for Notebooks

    http://www.logitech.com/en-us/support-downloads/downloads/mice/devices/3295?bit=64&osid=14&WT.z_sp=Device

     

    Logitech USB Headset 250

    http://www.logitech.com/en-us/442/228

    Wednesday, March 2, 2011 12:20 PM
  • Do you use the Logitech drivers for the devices or the generic ones, from MS?

    Have you tried to connect them to different USB ports?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, March 2, 2011 2:16 PM
  • I have swapped out the keyboard and used the one that came with the Dell system.

    Also plugged all the devices into the back USB ports which I get the same results.

    The USB Headset and Mouse both use MS drivers which they recommend on the Logitech website.  They do not have any drivers to install with those devices that I have been able to find.

    I should note that the DRIVER_POWER_STATE occurs when the system has been in sleep mode and is locked up which requires a power cycle to restart.

    The other errors happen during normal web browsing or streaming of videos.

    I have never had an error or lockup while playing games which is surprising since the games use more resources than just simple web browsing.

    Wednesday, March 2, 2011 2:29 PM
  • disable the power saving features of the USB ports and the mouse/keyboard and try to use different USB ports.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, March 2, 2011 2:37 PM
  • I have disabled USB Selective Suspend Setting from the Advanced Power Settings.

    Will test through out the day to see if I receive any additional blue screens and will follow up with the results.

     

    Thanks for the assist.

    Wednesday, March 2, 2011 3:51 PM
  • Here's the optional reliability update for usb that comes up in my windows update.  I guess it's for video devices.

    http://support.microsoft.com/kb/979538

     

    Wednesday, March 2, 2011 4:20 PM
  • Here's the optional reliability update for usb that comes up in my windows update.  I guess it's for video devices.

    http://support.microsoft.com/kb/979538


    he already uses the Sp1 which includes the fix.

    @Darqsyde


    ok, give us Feedback.


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 2, 2011 7:02 PM
  • After several more blue screen failures, I have reformatted and reinstalling Windows 7 to see if I can recreate the failure.  Nothing else on the system has been installed except for Adobe Flash and MS Essentals.  Also the only USB devices are the mouse and keyboard that come with the system.

    So far, the only issue I have had is that while viewing a flash site with IE, the browser will lock up, especially if multiple tabs are open to flaash heavy sites. (Hulu, Google Maps, Last.FM)  This would occur before I reinstalled and was always the precursor to a BSOD even though I have not been able to reproduce one yet.

    Here are my questions,

    1) Could this video problem cause a cascade power issue and corrupt my USB drivers causing more issues?

    2) Are there any known issues with Windows 7 and flash video, especially coming out of suspend mode?

    3) Does anyone know of poor USB power requirements on Dell desktops?

    4) Are there issues with Windows 7 and ATI Raedon HD 5700 with flash or coming out of suspend? 

    I'm grasping at straws here since this makes the 3rd time I have had to reinstall and at this rate the computer is not of any use.

     

    Saturday, March 5, 2011 12:12 PM
  • I installed my Dell XPS8100 in Dec 2010. Get the same error about once every 2 weeks. Normally use my PC every day. I have installed a new 600w power supply, changed keyboard and mouse, disconnected external disk drive and DVD burner - with no change - still get same error msg. Windows 7 Home Premium SP1. SP1 did not help. I have the same hardware config as you do.
    Wednesday, May 4, 2011 12:11 AM