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outlook 2010 issue with some emails during forward for an email from stored DMS converts mail body blank RRS feed

  • Question

  • Hi ,

    we have been facing an issue for Outlook 2010, we have an utility on client server which automatically fetches mails through journalling (catchall) mailbox from exchange server and saves a copy of the .msg file on stored repository Document management system. 

    Issue is quiet tricky.

    if we open the mail( which contains only text) from stored DMS location and click on forward it works as expected.

    But if the mail which had an image as its content (say client signature)  when we open that email from stored DMS it shows as expected but on click of forward, Mail body becomes blank.

    Also to rule out Antivirus or 3rd party tool which might be stripping off the mail content on forward . we tried copying another mail (which contained an image as its content) manually from Outlook using file save as from the same server and store it on same DMS location and then try to forward it it works as expected.

    Also the mail for which on click of forward it was going blank. if we just open the mail from DMS location and click on edit message and then click on forward it worked as expected.

    Suppose the issue was with our utility,when we created a test environment with outlook 2010 and configured the service same as on client server and used the same test mail with image when the mail got stored in DMS & then clicked on forward it worked as expected.

    please can anyone help us with fixing the forward issue or give us some clue on which settings might be causing this issue?

    Regards,

    Yogan 

    Tuesday, May 15, 2018 10:20 AM

All replies

  • Hi Yogan,

    >>Suppose the issue was with our utility,when we created a test environment with outlook 2010 and configured the service same as on client server and used the same test mail with image when the mail got stored in DMS & then clicked on forward it worked as expected.

    Is Outlook 2010 client the only element that is changed in the new test environment comparing to the original one? Are both environment using the same version of Outlook 2010?

    We may try copying a .msg file from the DMS and save it to your local drive or to another computer, and see whether you can reproduce this issue.

    Please let us know the result.

    Regards,
    Steve Fan


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    • Proposed as answer by Steve Fan Thursday, May 17, 2018 9:52 AM
    Wednesday, May 16, 2018 8:01 AM
  • Hi Yogan,

    Any update here? Have you got the opportunity to try my above suggestions?

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, May 17, 2018 9:52 AM
  • Hi Steve,

    Thanks for the reply.

    We did try a few things. As u suggested if we copy the mail from DMS location to anywhere on the client system and we click forward. still email body goes blank . But if we copy the mail onto another system and click on fwd it worked as expected. 

    Outlook version on client server where it wasn't working : Outlook 2010- 32 bit -version 14.0.7208.5000.

    Test server where its working is having outlook  2010 -32 bit- version 14.0.7128.5000

    Also if we move the mail from DMS location back into outlook folder on the client server & then click on forward its working as expected on the client server . 

    Please help us to resolve the issue with directly forward from DMS location.

    Regards,

    Yogan

    Tuesday, June 19, 2018 12:00 PM