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A email message has been deleted from inbox of outlook 2013 but in Deleted Items has doubled emails.

    Question

  • Hi all,

    I have an issue with end-use, he is using outlook 2013 on windows 7 pro 64bit. If he accesses on webmail by web browser it has no problem at all. Anyways, he is using outlook. problem like here "A email message has been deleted from inbox of outlook 2013 but in Deleted Items has doubled emails." example, if he deleted 100 email from inbox,  in the deleted items become 200 email messages.

    Any idea or helps?

    Thanks

    Tuesday, April 4, 2017 5:01 AM

All replies

  • Hi,

    Please try Clark's suggestion to repair your PST files if you are using PST file as your Account data files.

    If you are using OST files (Exchange account or IMAP account), please try to create a new Outlook profile (it would not delete your old profile) and setup this problematic account in new Profile to confirm if the issue can be fixed. To create new Outlook profile, please do:

    Go to Control Panel > Mail > Show Profiles > Add, then setup this problematic account in new profile. Set "When starting Microsoft Outlook, use this profile: Prompt for a profile to be used". Use this new profile and confirm if the issue can be fixed.


    Regards,

    Winnie Liang


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    Wednesday, April 5, 2017 9:41 AM
    Moderator
  • Hi, Sor777,

    You can first create a new PST file, then delete one email from the PST file, then check if there are two copies of the deleted emails.

    If yes, then the problem may not caused by the PST file, but other reasons, for example, if you use Outlook with Exchange server, then the problem may come from the Exchange server.

    If the problem does not occur again on the new PST file, then your original PST file may have some problems. You can use Inbox Repair tool to repair it. Or copy all contents from the old PST file to the new one to solve the problem.

    If the above method does not work, then your PST file is badly corrupt or damaged. You need to use a third-party tool to solve the problem. One good tool called DataNumen Outlook Repair at:

    https://www.datanumen.com/outlook-repair/

    I have used the tool in the past and it helps recovering some valuable data for me. The tool has a free demo so that you can try to see if it works on your file or not before you buy.

    Hope that helps!


    • Edited by tempc Sunday, April 23, 2017 11:27 PM
    Thursday, April 6, 2017 1:51 AM