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Email Notification by Request Offering. RRS feed

  • Question

  • I am running Service Manager 2012- I need to send email notification when a request is created by a user it notifies a specific group of analyst that a request has been created in the following category.

    Below is a snap shot of my request offerings.

    Thanks

    Regards,


    AMIM MUHAMMAD KHAN | CTTCNET USER GROUP LEAD | EVENT SPEAKER, MCT, MCTS, MCITP-ENTERPRISE, MCSA http://amimkhan.wordpress.com

    Monday, October 15, 2012 10:36 AM

Answers

  • Are you assigning the service requests to different people groups in the service request template? If so you can create a subscription to notify the assigned to user/group of a service request.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    Monday, October 15, 2012 9:47 PM

All replies

  • Hi

    Look at Administration-Notification-Subscription. You can use criteria for Template ID, and then Reciption and/or related reciptions

    Jon

    Monday, October 15, 2012 11:48 AM
  • Hey Jon thankyou for your reply yes I know it would be something from that side but I was looking for the exact criteria as the hit and trial takes a lot and there is no simulation that you can run for the stated criteria. Thanks

    AMIM MUHAMMAD KHAN | CTTCNET USER GROUP LEAD | EVENT SPEAKER, MCT, MCTS, MCITP-ENTERPRISE, MCSA http://amimkhan.wordpress.com

    Monday, October 15, 2012 11:54 AM
  • Are you assigning the service requests to different people groups in the service request template? If so you can create a subscription to notify the assigned to user/group of a service request.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    Monday, October 15, 2012 9:47 PM
  • Are you assigning the service requests to different people groups in the service request template? If so you can create a subscription to notify the assigned to user/group of a service request.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    Hey Andreas thankyou for your reply, let me try to futher clarify so that I can explain my point here.

    I am successfully able to generate notification when a particular call is assigned to any analyst ( manually assign )

    What I want is when a End User creates a request in the Request Offerings as shown in the snapshot above, a notification is sent to there respective analyst

    now I understand that I need to create a subscription for it, I have tried a few basic conditions but nothing matches the criteria that I have listed above.

    I would be greatful is someone could post the exact Query/Condition.

    Thanks

    Regards,

    Amim Muhammad Khan


    AMIM MUHAMMAD KHAN | CTTCNET USER GROUP LEAD | EVENT SPEAKER, MCT, MCTS, MCITP-ENTERPRISE, MCSA http://amimkhan.wordpress.com

    Tuesday, October 16, 2012 6:34 AM