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  • Question

  • About a 2 years ago, I changed ISP providers and lost use of my old email address.  The old address is the primary email address listed on my Microsoft account.    I have been trying to update to my current email address but I have only figured out how to add my current email as an alias.  I have no access to the old account and I'm annoyed that the old address keeps popping up randomly through various Microsoft links and I can't access those areas because I have no access to that email for password resets. 

    Other than deleting my whole Microsoft account and creating a new one, is there any way I can update my primary email address and delete the existing primary email account?

    Thanks for any help you can give!

    Dana

    Tuesday, August 7, 2018 5:23 AM