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Win 10 / Explorer crashing and restarting / kernelbase.dll RRS feed

  • Question

  • It seems a lot of people have the same issue but I didn't find a working solution. I just upgraded from Win 7 to Win 10. Every 10 seconds the explorer is crashing and restarting. Disabling starting applications and creating a new user account didn't work. The event log says:

    Name der fehlerhaften Anwendung: Explorer.exe, Version: 10.0.10586.0, Zeitstempel: 0x5632d4c0
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.10586.0, Zeitstempel: 0x5632d1de
    Ausnahmecode: 0xc06d007e
    Fehleroffset: 0x0000000000071f08
    ID des fehlerhaften Prozesses: 0xd18
    Startzeit der fehlerhaften Anwendung: 0x01d14106f807077d
    Pfad der fehlerhaften Anwendung: C:\WINDOWS\Explorer.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\system32\KERNELBASE.dll
    Berichtskennung: efe44fb6-313b-4d9a-9a41-927edd1f983f
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    Does anyone have an idea?

    Monday, December 28, 2015 12:44 AM

Answers

  • It appears the MLCFG32.CPL is causing the crash:

    *** WARNING: Unable to verify timestamp for MLCFG32.CPL
    *** ERROR: Module load completed but symbols could not be loaded for MLCFG32.CPL
    *** WARNING: Unable to verify timestamp for avcuf64.dll
    *** ERROR: Module load completed but symbols could not be loaded for avcuf64.dll
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll -
    *** WARNING: Unable to verify timestamp for atidxx64.dll
    *** ERROR: Module load completed but symbols could not be loaded for atidxx64.dll
    Probably caused by : MLCFG32.CPL ( mlcfg32+815d )

    The MLCFG32.CPL is the Office Mail Control Panel applet. Also third party modules referenced in the error are the avcuf64.dll from Bitdefender and atidxx64.dll from AMD graphics driver.

    Can you try temporarily renaming the MLCFG32.CPL just to see if it stops the error.

    Go here:

    C:\Program Files\Microsoft Office\Office14

    In that folder right-click the MLCFG32.CPL and rename the MLCFG32.CPL to MLCFG32.old

    Log out and log back in again.

    Does the error stop?

    • Marked as answer by Valadir Tuesday, December 29, 2015 2:27 PM
    Tuesday, December 29, 2015 1:53 PM

All replies

  • 1. On the login screen of your PC, hold down the SHIFT key, then press the power button on the lower right, and select "Restart".

    2. Select "Troubleshoot"

    3. Click on "Reset This PC"

    4. You will have an option to keep  your files, you may choose that, or remove all your files completely.

    =====================

    Alternatively you may try to repair Windows 10:

    Here is the link to create Windows 10 ISO:

    https://www.microsoft.com/en-us/software-download/windows10

    Use installation or recovery media to get to startup settings:

    1. Insert the USB drive or DVD and restart your PC. If you’re using recovery media, skip the next step

    2. On the Install Windows page, select Repair your computer.


    S.Sengupta, Windows Experience MVP

    Monday, December 28, 2015 1:59 AM
  • Also, although the error points to the KERNELBASE.dll another, possibly third party, module may actually be causing the crash. 

    It may help to see al the modules that are loaded during a crash.

    Can you download and run the following application (AppCrashView):

    http://www.nirsoft.net/utils/app_crash_view.html

    Click on one of the recent explorer.exe errors.

    Can you copy and paste the information that appears in the lower window that has loaded modules.

    Monday, December 28, 2015 5:28 AM
  • Thanks for your answer. Unfortunately the repairing process didn't find any problems..
    Monday, December 28, 2015 2:38 PM
  • Thank you auggy for your reply. Unfortunately App Crash View doesn't list the explorer restarts.
    Monday, December 28, 2015 2:39 PM
  • OK, that's unusual.

    What I might suggest then is to try to obtain a user mode dump which has the potential to pinpoint the cause.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

    You can delete the C:\CrashDumps folder anytime.



    • Edited by auggyMVP Monday, December 28, 2015 10:30 PM
    Monday, December 28, 2015 10:29 PM
  • Thanks auggy for your reply and your support.

    I uploaded one of dump files here: onedrive.live.com/redir?resid=DF840AAA386B9AA7!107&authkey=!ANIw98c6WsP-FQQ&ithint=file%2cdmp

    I hope we can work out the reasons for the crashes.


    • Edited by Valadir Tuesday, December 29, 2015 11:16 AM
    Tuesday, December 29, 2015 11:16 AM
  • It appears the MLCFG32.CPL is causing the crash:

    *** WARNING: Unable to verify timestamp for MLCFG32.CPL
    *** ERROR: Module load completed but symbols could not be loaded for MLCFG32.CPL
    *** WARNING: Unable to verify timestamp for avcuf64.dll
    *** ERROR: Module load completed but symbols could not be loaded for avcuf64.dll
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll -
    *** WARNING: Unable to verify timestamp for atidxx64.dll
    *** ERROR: Module load completed but symbols could not be loaded for atidxx64.dll
    Probably caused by : MLCFG32.CPL ( mlcfg32+815d )

    The MLCFG32.CPL is the Office Mail Control Panel applet. Also third party modules referenced in the error are the avcuf64.dll from Bitdefender and atidxx64.dll from AMD graphics driver.

    Can you try temporarily renaming the MLCFG32.CPL just to see if it stops the error.

    Go here:

    C:\Program Files\Microsoft Office\Office14

    In that folder right-click the MLCFG32.CPL and rename the MLCFG32.CPL to MLCFG32.old

    Log out and log back in again.

    Does the error stop?

    • Marked as answer by Valadir Tuesday, December 29, 2015 2:27 PM
    Tuesday, December 29, 2015 1:53 PM
  • Yes, it stopped, wow!
    I guess I should try reinstalling Office.

    How can I thank you?

    Tuesday, December 29, 2015 2:21 PM
  • Thanks for the follow-up that that worked. That's thanks enough.

    Yes, you could try reinstalling Office or try a "manual repair".

     
    Wednesday, December 30, 2015 2:24 AM