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windows shared printer printing failures, stuck in 'printing' status in control panel

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Once in a while a user will login and create their windows shared printer, but they won't be able to print. In the printer control panel, the status stays at 'printing'. Here's some error messages from the PrintService Admin and Operational logs.
The document Print Document, owned by user001, failed to print on printer {FF3C7606-5412-4924-87B6-FAEC3ECBDDA7}. Try to print the document again, or restart the print spooler.
Data type: NT EMF 1.008. Size of the spool file in bytes: 2985980. Number of bytes printed: 0. Total number of pages in the document: 2. Number of pages printed: 0. Client computer: \\COMP001. Win32 error code returned by the print processor: 2. The system cannot find the file specified.The print job 30 was sent through the print processor winprint on printer \\CSR|myserver.com\{FF3C7606-5412-4924-87B6-FAEC3ECBDDA7}, driver Kyocera FS-9530DN KX, in the isolation mode 1 (0 - loaded in the spooler, 1 - loaded in shared sandbox, 2 - loaded in isolated sandbox). Win32 error code returned by the print processor: 0xBCC.
- Edited by JS2010 Monday, July 2, 2018 8:49 PM
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Hi,
There is a article for you.
Fix printer problems
If it's just one user having an issue, it's probably something in their document causing the problem.
Best Regards,
You could try a driver update on that client to see if that works.
Frank
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Error 0xbcc is print job restart
C:\>winerror 0xbcc
3020 ERROR_PRINT_JOB_RESTART_REQUIREDNo clue why but that was that last error.
Error 2 is file not found, you get that in the event.
It sounds like Client Side Rendering is kicking in, which is fine, but the data type cannot be EMF format for this to succeed.
I assume you located the \\CSR|myserver.com\{FF3C7606-5412-4924-87B6-FAEC3ECBDDA7} printer in the registry.
If the user deletes the connection to the share, does this registry data get properly removed?
I'm not sure what's happening on this. I've seen the \\CSR printers pop up from time to time but not certain how these get created.
I expect to see printer names like {FF3C7606-5412-4924-87B6-FAEC3ECBDDA7} under this registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\PRINTSERVERNAME\Printers
Alan Morris formerly with Windows Printing Team
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