Outlook 2016 crashes after opening a second mail what can i do


  • Hello everyone,

    We are working with a lot of Thin Clients with RDS

    seems that of the 90 persons who use this daily with no issue at all

    1 user has a problem we tried to solve for a few weeks now

    when she double clicks a mail to see the whole mail it's OK

    but from the moment she opens a second mail (after closing the other) outlook crashes immediatly

    when in Safemode there's no issue at all so i guess it's in the settings or so but what

    this is the APPCRASH log


      Gebeurtenisnaam van probleem:     APPCRASH

      Naam van de toepassing:                 OUTLOOK.EXE

      Versie van toepassing:                       16.0.4690.1000

      Tijdstempel van toepassing:             5acd0a3d

      Naam van foutmodule:                     OUTLOOK.EXE

      Versie van foutmodule:                     16.0.4690.1000

     Tijdstempel van foutmodule:           5acd0a3d

      Uitzonderingscode:                            c0000005

      Uitzonderingsmarge:                         00b6c29a

      Versie van besturingssysteem:         6.3.9600.

      Landinstelling-id:                               2067

    does anyone know how to solve this

    many thanks


    Friday, June 15, 2018 8:15 AM